R56 CLASSIC MINI overfilled my oil and now are refusing to drain it until next week!!!
#1
CLASSIC MINI overfilled my oil and now are refusing to drain for week!!! (UPDATED)
CLASSIC MINI overfilled my oil and now are refusing to drain it until next week!!! i have several threads on here talking about my oil being overfilled by CLASSIC MINI a month ago. since then i have a drop in coolant level, lower MPG and on an occasion pooling liquid in my tail pipe. i finally decided that something was definately wrong. i called CLASSIC and explained the situation. they said "we are booked up until next week". i said "it was your guys fault, it should be fixed today. serious damage could happen." again she said "sorry sir we are booked. should i set something up for you next week." i explained i was trying to prevent any additional damage and that i can't wait a week. she didnt care. i called MINI USA and they said they would call the dealer. its been an hour and no response. what should i do?
Last edited by flav; 11-06-2007 at 11:30 AM.
#4
UPDATED:
im at the dealer right now. The service manager got on the phone and said come right in. The are servicing my car right now. They have been very professional about taking care of me so far. Funny thing, while i was here MINI customer relations called to make sure everything was being handled ok.
im at the dealer right now. The service manager got on the phone and said come right in. The are servicing my car right now. They have been very professional about taking care of me so far. Funny thing, while i was here MINI customer relations called to make sure everything was being handled ok.
Last edited by flav; 11-06-2007 at 11:32 AM.
#5
Their service really sucks. My service dept also overfilled the oil I called the service dept, they were all booked up all I said was that they overfilled the oil and without asking was given the manager and had an appointment next morning. If it's their screwup doesn't matter if they have to work overtime, they should fix it.
Why should he? He either paid for the oil change to be done right or was done as part of the maintenance plan for which he also paid for when he bought the car.
Why should he? He either paid for the oil change to be done right or was done as part of the maintenance plan for which he also paid for when he bought the car.
#6
#7
Glad they took care of you Flav.
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