So, what's the deal with your Mini? It's supposed to arrive at the dealer tomorrow, right? Or is this still unclear?

 

No clue really, checking OL as it was this time on Friday night it updated with the date moved from the 11th to the 13th. Seems out of the ones going to East Bay Mini, two had delivery days sooner than the origianal, I got moved ahead.
I was expecting a phone call over the weekend from the MA's with some updates or at least an apology for calling me on Wednesday morning saying I would have Saturday or Sunday. I sent an email about 3pm and have nothing as of yet.
At this point I'm not counting on anything till they call and confirm it is on the lot.

 

Best not to get one's hopes up. My husband keeps telling me the same thing after my frustration last week. So in my brain, I'm still trying to imagine it'll be Saturday (but I'm sure hoping for Wednesday ).

I'll look for good news from you tomorrow...

 

Easy for other people to say not to get hopes up.

Here is hoping we both take delivery real soon.

 

Tonic was suppose to take delivery at 11am this morning, guess it is safe to assume
it happened and has been out motoring today.

 

I hope it was simple and easy and she's been too busy enjoying the day to post pictures.

I'll cross my fingers for you tomorrow. Good night!

 

Thanx, will do the same for you. nitters.

 

Just a quick post (family visiting so not much time today to get online). I picked up my Mini this morning. One minor problem was the check engine light was on. I got the call 15 minutes before my appointment and I was basically already up there. I was a bit pissed because its a 45 minute drive. We ended up taking the car and will get it serviced down here.

On a happier note, the car is awesome! I love it and its really fun to drive. My 2 dogs love it too Here are a couple pictures.







For those still waiting for delivery.. I hope it happens soon and goes much smoother than mine.

 

Congratulations your Mini looks great !!

Sorry about the CEL, seems like they should have found that sooner than that close to you arrivial time for sure. Did you get the floor mats and full tank of gas ?
I see the need for a convertible, your kids in the back look like they belong there.

There will be three of us checking over the car and I'm doing a test drive before even signing the final papers. If there are any issues, guess I go home and return for another attempt.
Thanks for the great pics and hope the CEL issue is resolved soon.

 

Great pictures, Tonic! Thanks for posting them. Sorry it wasn't as simple as it should have been, but it certainly looks like a blast to drive. (Cute dogs, too!)

 

I did the get the floor mats (without having to say anything) and a full tank of gas. So that was good. It took quite awhile to get the paperwork done and signed. I don't know why they werent ready and waiting for us. They also had a couple of funny things on the sales contract (extended warranty, etc) that we never requested, so we had to have it removed. I think we got out of there around 1:30. The most irritating thing was the CEL.. because its a pain to drive up there again especially on a week night, so we decided to take it to Mountain View Mini since that will be our service place.

I hope you have a great time today and your Mini is perfect!

 

Thanks! It is fun to drive but we can't take it too fast until its broken in. Its hard to do that I'm still adjusting to having messy hair I even wore a hat and I never wear hats!

Congrats on your MINI delivery date being moved up!

 

Thanx......right now OL is still showing ETD of the 11th, but still at the VDC.
So it still another day of waiting to see what happens.

 

Hmm weird. I didn't see your car when I was there, but I was only in the showroom and outside the showroom. So is it supposed to come on the truck today?

 

I would assume so since the OL has not changed the date, but as unrelialbe as OL can be who knows where the car is. Will just........ wait and see how long before someone at EB contacts me, any bets it won't be today ? :impatient

 

Considering that they never called me after my car came in (I had to call them), I would be calling them to see where it is.

 

When I was there on Friday and having Robet inform be that the car had been released to the carrier, and Waggoners has 5 to 8 days to delvier it I already know what the response will be if the car is not there. At this point other than driving over there and checking the over flow lot, I don't trust anything they will tell me over the phone.
Wtih my luck so far on delivery I won't be surprised if wonderminni takes delivery before us.

 

OL still showing delivery for today, have not received a reply from the email I sent yesterday, no call from anyone either. Think I'll give them another hour and then try calling and see what I get for an answer.

 

Hmm.... I don't know how you have so much restraint. I would be calling now!

 

Well as usual my MA Robert had just left so talked with Blair. His computer is now showing the 15th, this is really starting to tick me off.

 

I'm not sure why the OL is used at all. It's ridiculous.

I'm so sorry--as you know, I can imagine how you feel. At least the people at Niello keep telling me the same story.

 

Thanks for the support.

What upsets me is both MA's that I deal with only tell me things as we go along, the fact that there are two differant data bases instaed of one common base that shares info, OL is on a seperate data base and updates 8 to 12 hours later than the dealers sight.

I sent my MA email yesterday afternoon asking him to keep me updated today if the date chaged. I waited till after 5pm to allow time for a truck to arrive and for any info from them. When I call he had just left for the day and the other MA tells me the date changed again, that happened many many hours ago, an email or phone call would have went a long way in keeping a customer content.

I understand that the car may well be waiting for Waggoners to pick it up and the dealer has no control over that matter. But as a customer I would expect my MA to keep me updated when things change so that I'm not sitting here seeing a date for delivery that has been changed. I'm getting the feeling from East Bay that customers are just numbers, and if they do loose one there are 10 more waiting right behind him.

It is starting to seem like I should have made the hour drive and dealt with your dealer.
Hope nothing changes for you and you have your Mini on the date they are saying.

 

Niello hasn't exactly been super-supportive. They just at least all seem to be on the same page with one another. It helps that my date moved up instead of back (and we'll see if that holds)--probably would have been in the same situation as you if it had been the opposite. I definitely get the impression they don't get it. They don't understand the wait, the anticipation, what it means to have been tracking this thing for 7 weeks only to have it fall into a black hole...

 

Any change in your delivery date ?
OL is still showing the 13th so it has not updated, so I don't know if the 15th that I was told yesterday is accurate either. At this point I'm stuck waiting for someone at East Bay to call and schedule an appointment. Till then I will not know anything. :impatient

 

Tharkun & Wondermini - I hope you get calls soon!!

I know I got lucky picking it up early, but this CEL thing is strange. We got an appointment at Mountain View Mini for the 22nd. I guess they dont think its urgent. I've been reading the board lately and it seems a lot of new minis have CEL issues. Lovely.

I also got an email from the Sales Manager at EB MINI. I am sure its a stock letter but it basically said if you can't rate them all 5's in the MINI survey, to call them. At this moment, I'm not sure I could because of the CEL issue.. which I know is not totally their fault but its really not cool to call me 15 minutes before and when its a 45 minute drive for me. Plus a couple of other minor annoyances (not calling when the car came in, the finance guy half joking about getting discounts on Apple products from us, not faxing or calling paperwork when they said they would). There were many other good things too though (ordering was smooth, quick order-delivery time frame, salesman went over the car well, no high sales pressure, matched interest rate, people were nice, etc). So its a mixed bag for me. I don't think I would rate them poorly but not sure if I would do a 5 in all categories because of the CEL issue.