Show was fine, we're glad to be back at the helm.

I want to pay attention to your DICE harness, can you email me clear pictures of the wires entering in both connectors so we can verify you have a correct harness?

 

Tom,

I'm not wanting to keep the Dice unit, nor do I any longer wish to have the ability to play my iphone over the stereo. After what just happend with my stereo I'm not wanting to risk changing anything with my Mini at this time. It runs and all the electrical seems to be working fine (except for the stereo) so I'd just like to get a refund of the purchase price + all shipping if that's ok. I'm not at all savy with a computer (even though I use one for work) and taking pictures, saving them to the computer, converting and resizing then creating an online account for upload or emailing them is more trouble than I have time to deal with. If you think the problem is in the harness your more than welcome to check the harness yourself.

 

You have PM.

 

Tom,

Email was sent.

I hope that Dice and myself can come to a resolution to my situation. I don't have anything against you (you're a retailer and get paid to push this equipment) and you put forth ALOT of effort trying to solve all the problems this little box creates. Personaly I don't think the Dice is ready for the BMW/MINI as someone had previously stated in this thread, but hey...everyone has to make thier money somehow.

ATTENTION MINI OWNERS!!
If your considering adding this Dice ipod intergration unit to your Mini, think twice and take the time to read ALL 35 pages of this forum before you make your decision, you have nothing to lose in doing so and ALOT of information to gain.

I really feel bad for you navigation Mini owners.

 

USB Charging support has been announced for the following iPod models:

iPod Classic 80/160/120 GB
iPod 4th Generation nano
iPod Touch 2nd Generation
iPhone 3G

Please see this thread for more details: https://www.northamericanmotoring.co...62#post2547362

 

So basicly (if I'm understanding this correctly) since I ordered my Silverline Dice unit before this was made available, not charging while connected would have been an issue with my 3G iphone if the equipment wasn't faulty to begin with, is this correct Todd?

 

I couldn't have said it better. This product is not ready for the Mini yet. It really has a mind of its own with or without the navigation system.

 

Until the kit is received and tested - it's not being considered faulty. There are many happy MINIs out there with DICE kits, you should not be the exception.

As requested, we will be processing your refund as soon a the kit is received.

 

Tom, are you going to answer my question or just avoid it and rebutt my faulty equipment comment? You may not be willing to conceed that the system is faulty, but you don't get the results I got when you install equipment that is in good working order (unless that equipment doesn't work well in every single car it's designed for). Tom there is no reason to try and make light of the situation. I may have to buy a new head unit at 5 times the cost of the Dice!! There is nothing light about that. Plus the fact that you made no mention that the Dice unit was NOT compatible with the 3G iphone when I ordered it.

Your dengerously on the border of being full of "it" Tom. The Dice product needs more R&D time to develop a good product before it's ready for prime time in the Mini. If you don't believe me read ALL 35 pages yourself. Your shooting about 50/50 with the unhappy 50% really pissed because they feel they are being led on or straight out lied to. The other 50% are happy but probably living with compromise in what they were expecting. So if that's success in your book...you would be fired in my company. If 50% of my customer base was unhappy it wouldn't be long before I was out of a job for sure. It seems like Dice (with the help from EAS) is trying to corner this intergration market. What also strikes me as "ODD" Tom is that you have created a forum thread to deal with all the problems and compatibility issues but yet you say the product is good and works...so why the forum thread?

BTW you will get the Dice unit back as soon as I receive the shipping and return info (which hasn't happened yet).

Boy when things go wrong...they really go wrong! I'd have a hard time myself selling this product.

 

Gotcurves, I read about your problems, and yes, I have read all 35+ pages before I bought the Silverline Dice unit. I have a 2008 S cabrio and it works exactly as advertised (with my iPod 80gb and 1st gen iPhone) with standard Boost radio and no factory nav. It has been trouble free and when I upgrade to a 3G iPhone i will add the Scoche Passport adapter (29.95) to enable charging. To assume that 50% of users are living with the shortcoming is both unfair an untrue. I would not hesitate to purchase this again as the price was reasonable and it works as advertised.

 

You're right that it is unfair to make that assumption about 50% of the happy users are compromising. It looked like 50% to me, granted I read all of them looking for a simalar problem as mine so my perception of what I was reading may have been more negative than your's.

Stevehy,

Your happy with your DICE and I am not but it's the same product. While your works as advertised mine ruined my head unit. Not every product out there is going to be perfect there is always a lemon in production, it's how the retailer and manufacturer handle it is what makes the difference in a good product and a great one. One nice thing about a public forum is that everyone is entitled to thier opinon, however to butt into a conversation between 2 people is rude to say the least (but obviously not unheard of) and for you to say what I've said to be untrue is just nothing more your opinion and not fact. I'm going to create a thread so this is not discussed here on a question/compatitbility forum.

 

Actually, I think your assumptions are rude. When I replied to your incorrect characterization of the product efficacy it was on topic. These are NOT private forums and this is not a private conversation between Tom and you. If you want it to be, take it to PM. We all understand that you are having a problem and apparently EAS has offered a refund. We do not need your protection from EAS as you incorrectly and arrogantly assume.

I hope that you get satisfaction from EAS.

 

My assumtions are ment to be rude I'm an unhappy customer that's what I do when I'm disgruntled. Your entitled to your opinion and if you had a similar problem you would handle it your way. How do you know I'm incorrect in assuming that the happy owners are "PROBABLY" living with compromise. I read alot of posts that would suggest it.

Well you just incorrectly and ignorantly assumed I have a problem with EAS. What part of my posts am I trying to protect you from EAS? I'm trying to keep drivers from making the same mistake I did not protect them from EAS. If you want to call it protection then you misdirected your statement I have no problem with EAS they have been responsive and have offered a start to a resolution that has not yet happened. My problem is with Dice if you could have understood me correctly. I'm an unhappy customer with a fried $800 head unit that I am ultimately responsible for, I have every right to be upset so don't down play my situation because your happy with your Dice unit.

I can argue this point all day long and the more we do, the more others will be aware of the problem. So what's next...

 

Clinton,

We're not going to participate in an argument. In over 6 years of integrating iPods - there has not been one single case of head unit damage in either BMWs or MINIs.

There's no reason to drag this nor other happy past customers down any further. Simply return the kit and we'll get you a refund.

 

This is great news to hear!!! Why did it take this long for you to give me that information!! Here I am in a panic because my wife is really being a pain about all of this and you wait till now to tell me these Dice units have never damaged a stcok H/U in a BMW or Mini! Tom you are in customer service with EAS right? Don't you think this information would be like the first thing you say to me? There has to be a simple explanation for all the problems I have been experiencing, Tom would you care to offer some explanation (assume there is nothing wrong with the equipment). The least you could do in your position is to try and help me get my H/U producing sound again. Granted if you could give me an explanation as to what needs to be looked at (besides pictures of a wire harness as if that would help) I would hope you would have mentioned it. Tom you mentioned you wanted to pay attention to the Dice harness why? If the equipment is QC'd and in good working condition why do you want to pay attention to the harness? BTW I too am done arguing over this as well...but I have spent my time and my money and I think I deserve an explanation as to how this happened, since you are saying that it has NEVER happened before. But then again it seems to me that you don't believe this can happen and that I'm lying about it.

So here's the rundown...as soon as EAS sends me the return info I will send the system back. If there is nothing wrong with the equipment, then there has to be a simple explanation because there is not much involved (as far as installation goes) with things on my end.

Since this has never happened before, and "if" the equipment is found to have the wrong pieces or is found to be not working properly, what can you speculate (if you even can speculate something like this) the end result to be?

 

You were already sent instructions on how to return the kit last night, along with a prepaid shipping label.

Please return the kit so we can get this thread back on track.

 

I agree with Tom, lets get this thread back on track.
This thread has been very interesting to read ( with the exception of some comments in the last 24 hours )
Hope to see some constructive conversation here again soon.

 

Gotcurves - Have you disconnected everything back to stock configuration to pinpoint if the DICE was the reason for all of this? Just curious...

On another note, My IceLink+ has a tendency to kick back to the IceLink+ settings, and lock my Touch. Then I have to reconnect my old Classic so I can do the "Disc 6....iPod UI... and then reconnect the Touch to get function back. If I hit Disc 6 on the Touch, it does nothing. No options to go to the iPod UI or anything...just says accessory attached. Any ideas on how to fix this issue?

 

[quote=skillet;2548943]Gotcurves - Have you disconnected everything back to stock configuration to pinpoint if the DICE was the reason for all of this? Just curious...quote]

Yes I have that's why I'm making a big fuss about this. But Tom can only give me a refund (which doesn't explain or help me in the least) his resources as far as he has made aware to us is limited to looking at pictures and returns not fixing my problem with my head unit.

DO NOT THINK I WILL JUST LET THIS GO!!!!! I can't it's my wife's car!!! She likes listening to music while she drives (not so much with me). So when all this happened she told me I'd better get her Mini back to the way it was. That's what I'm trying to do, I'm trying to get her stereo working again (without the Dice) and I can't get sound out of the H/U no matter what I tried.

My previous post I was asking what things I might be overlooking so I may fix the problem myself and you see the response I got from Tom! So as far as I'm concerned Tom we are on subject! You are still avoiding my previous questions why? Are you gagged by Dice? Do you simply not know what to do or how to go about fixing the problem. Or are you just going to wait till you get the unit back and never respond again? If you think you can just give a refund to me without helping me fix the problem with my head unit...think again.

Do I need to run down the questions to you again Tom or can you read them yourself? This is a question/compatibility thread right? Or is that reserved for drivers who haven't bought the Dice yet?

 

You had stated that the head unit powers up, right? Is there the potential of a fuse being popped, H/K Amp issues (fuse maybe), is there another person in AZ that you could swap out headunits with to try and isolate the problem area? I'd swap you my headunit, but I'm in indiana... Sometimes headunits come up for sale on here cheap (ca. $50). I know you're probably not wanting to dump more money into this problem, but just a potential solution. Again, I'd try and swap out headunits with someone local

 

[quote=GOTCURVES;2549026]No one is avoiding anything. Please do not assume your experience speaks for others on the forums or that you are not the voice for all MINI owners out there - members can state their own opinions as you have demonstrated on your own. At this point, I would recommend having a experienced technician or MINI taking a look to see what (or if) there is an issue.

As stated earlier, we still need to receive your kit for testing. afterwards, you will be receiving a refund as requested.

This is a technical support thread for the forum and intended to stay that way, not a two way vent thread for you. If you have any further issues, please contact me via email or DICE directly.

 

You know, I haven't been on or posted much in a while, but this whole PAGE of this thread is giving me a headache.

Absolutely, the forums are here to express ideas, and exchange information. If there is a problem, it can be a good resource to use to try to find a resolution. Especially if the vendor isn't willing to respond to the purchaser in a timely or appropriate manner.

Now, if I am understanding part of the situation correctly -> EAS is offering to refund the purchase price for a component that has been installed into a vehicle. An installation they (or their representatives) have not been able to physically inspect themselves. Or, barring physical inspection, one they have not been able to view photographs of. Photos that would, if taken in sufficient detail, show the wiring locations, the colors of the wiring, etc so that the pictures would replicate the experience of being there in 3D.

I know from painful experience how valuable that kind of information can be. I ended up cooking some of my own electronics with a faulty connection. Yes, I had the right information in front of me. Yes, I double checked it. No, it wasn't my frist time joining two lovely wires in a solder filled bit of matrimony. And I still made a (pricey) mistake. Crutchfield, of all places, was patient enough to walk me through everything, and help me find out what was going on from the documentation I sent them. And it was all my fault, in the end.

Can a vendor come out and say "Hey, it sounds like you might have made a mistake in your wiring..." and not sound like they're trying to shift blame? Not a chance. Can they say that and not have it turned into a "You're against customer service!" war-cry? Nope. But if they can't physically look at it...either in person or by photos...just how far do you expect them to go?

Now notice, up above, that I mentioned my comments are directed at **part** of the situation here. As to readiness, as to official vs. unofficial support etc. - nothing to do with my diatribe above. But from a customer service standpoint, I would say that if the vendor is willing to offer a refund sight unseen, after requests for more information aren't granted, I would say that vendor has already gone above and beyond.

Now, Gotcurves, you've made your point. You've angrily made clear that you're angry. I think everyone knows that, beyond any doubt. EAS has also made it pretty clear that you're getting a refund, and that the shipping information and materials were on their way, with notification provided to you prior to your posting. People get busy, and can't always read their email right away, or maybe the email fairy simply delayed it. But what do you say you let this be for now, and then maybe you can deliver an update on how everything was resolved?

 

Well "I" was able to solve my stereo system problem and I now have sound and control. I'm not going to mention what it took to fix the problem I'll let Tom take care of that! He will soon have the answer as I just received the return instructions. As Tom said earlier no Dice system has caused damage to a BMW/MINI stock system, this still holds true as far as I know. There was a problem but it's not my MINI so there's only one place it could be...

 

So this should be available in the next 2 weeks, that's great. The next big question is, what will it cost??

 

The price for the docking cables should not change, we'll know more a bit closer to release.