That's what's happened with alot of other people on here, myself included. I ordered my badges September first and I'm still waiting.

 

Yea, Jeff seems to post one of these explanations of his lousy customer service about once every month thinking that it will satisfy all the people he's been screwing over.

 

Okay. I can't spend time answering these threads. And I'm not going to go into how you know what I'm thinking. I'm just going to continue to get on track here. If you have an order that has not been shipped. You should email me. I AM getting caught up on that. Today, I've enlisted a NAM member and a friend to help tackle this.

Anyone who cannot wait or has reached their limit (which I surely understand) , can surely have their payment refunded. I'm not getting rich of MINI Swag or even making much of a profit.

Do you have an order outstanding, Matt? If so, please let me know. Otherwise...

 

Otherwise what, Jeff?

You should know very well that I have an order outstanding. And yes, I will send you an email with the details even though my last 3 emails to you have gone unanswered.

 

Email sent.

 

Just as an FYI, I ordered from Kewl Auto Art, and received immediate customer service response when there was a problem with the order. We communicated back and forth a few times and I willingly delayed my order a few days while he got an out of stock "Lightning Blue Club" badge printed up for me and added to the order. They have true A+ awesome customer service.

 

Since this seems to be the only way to get a response, when will my order, "miniswag-3492", be shipped? The order status page has had "Will ship in 2-3 days" since October 20 2007 and you are not responding to repeated quieries about my order.

 

My order was placed Oct 19 2007 and likewise I never got a response to numerous emails. I sent yet another earlier today and hope I get at least a reply of any sort this week.

 

No email reply. I ordered the badges 9-1-07

 

Since there is no way for me to know who you are by your screenname (without research) please confine requests for updates via email.



A formerly disgruntled NAM member/customer will now be my customer service rep and your emails will be answered within 24 hours. A resolution to your concerns will take place within another 24 hours. Discounts and other feel good gestures will be issued as appropriate for all who have been inconvenienced. That's the best I can do, besides getting caught up.

re: recent and newer orders that have been shipped before older orders:

My order fulfillment company ships what they have in stock --without asking me if they should hold the order until an older order is shipped.
They do not have ALL of my inventory. I have some of it if it is new, not proofed yet or in need of modifications of color/production details, etc.

Meanwhile it makes sense to keep current on new orders. Your order may have been delayed for more than one reason...like "I'm just a schmuck." A
And will be shipped ASAP

If we can get some civility back in this thread, I'll continue to respond when I can. If you want prompt response regarding a specific order DO NOT post it here. Please email me. A new customer service email address will be posted in all pertinent threads when it is available and the rep has been introduced to the NAM community. This will take about 3 days , and we hope to be entirely up to date and ready to accept Holiday orders (with a guaranteed ship date) by Friday.

Thanks.

Jeff

 

Now that I know who you are(from your email---) I just packed your order myself. It is complete. The same USPS Delivery confirmation number applies. Sometimes USPS scans them en route and you can see the progress on USPS.com.
Sometimes they don't. Delivery Confirmation offered by USPS is just that--
delivery confirmation.

It does not work like UPS tracking numbers, but check tomorrow afternoon anyway. Very sorry for your delay.

Thanks for your patience. Hope you like the badges. Your ordered 4 of my favorites and a free badge coupon is enclosed with your order.

Jeff

 

Jeff,
I'm Ernie Oporto, I emailed you about once a week after waiting two weeks for the order. I'll be a little more patient and wait until tomorrow morning to check my mail for a status update.

 

Jeff,

Thank you for your response. I did get your email and am looking forward to receiving my order.

 

I got your email. Thanks. I'm looking forward to getting my badges soon.

 

whoo hoo! it looks like people are getting their badges now. i might actually buy some now.

 

My name is Jamie.

Jeff with MotorSwag has put me on board to help him respond to questions and/or issues about orders. As I have been in the situation of experiencing the frustration of order delay and lack of communication, I am here to help those in need the best I can.

Jeff has a great line of products and has plans to expand so he would like to offer this service as an attempt to show his true concern and wish to have happy satisfied customers.

Those of you that have been more than patient in extra long delays, it is appreciated and rest assured, you will receive your order.

This is in the early stage of implementation so we appreciate your cooperation and patience as we smooth out the process.

As a start, any of you that have outstanding orders, please send the following information to service.motorswag@gmail.com

Order #
Name
Address, City, State, Zip
E-mail Address
Forum(s) link(s) of MiniSwag order discussion(s)
Description of items ordered
Date Ordered
Date you were last contacted
Status as of the last time you were contacted
Other information/thoughts that you would like to share

I will be working on compiling this information and finding out the status of each of the orders. In order to provide the most accurate status and delivery date, the outstanding orders need to be reviewed as a whole so that a realistic time frame for packing/shipping can be determined. Once determined, I will contact each of you with this information.

Although many of you have been waiting a very long time, please know that these efforts WILL produce results and you will get the information you have been waiting for.

As posted, Jeff has had issues beyond his control that have contributed to these shipment delays and lack of communication. He truly wants to repair any negativity related to MotorSwag so again, thank you for your ongoing patience, cooperation and understanding.

If you know of any other list(s) that have threads pertaining to MotorSwag orders and delays, please share this post.

Jamie

 

You might want to wait until people actually begin to receive their orders before placing yours. So far, there's been more "promises" than actually deliveries.

 

Hey,
Let me be the first to say, kudos to motorswag for finally stepping up. Now just make sure your actually FOLLOW THRU.

Hope it works out to all.

 

??????

 

Actually a majority of orders placed since September have been received by customers in several countries. Not all of our customers find us through NAM, though it is a large percentage. The majority of current, past and new orders ( non-badges, non custom items, and all in stock apparel)--are shipping as we normally do within 3 days, but usually the next business day if the item is in stock in the Pennsylvania shipping center.

This is not meant to minimize the impact on my customers who have been waiting an inordinate amount of time for their products, just to clarify.

 

Paraphrased with Poetic License This is not meant to minimize the impact on my FORMER customers who have been waiting an inordinate amount of time for their products, just to clarify.


The words Paraphrased with Poetic License, FORMER and the "tongue" emoticon were added by me. -m

 

Indeed, I will steer clear of this vendor once I get my merch. Whatever the quality, it's not worth going through an inordinate amount of time again.

I received my badges from Kewl Auto Art just yesterday, which was super fast delivery and the quality is fantastic. Everyone should give them a shot if you haven't already. I'll be giving them my business again.

 

And still no response to numerous queries about when my order will ship.

 

This is great. Please remove your post as it is not a "quote." You can be angry as you should be but misquoting me is wrong.

I'm doing the best I can and Jamie is on board to assist. Being nasty and trying to completely ruin my business is unfair and unnecessary. If your purpose is just to shill for another company and stomp on me, please move along. I'm here to rectify the problem. What are you here for?

 

Again, I cannot tell who you are by your screenname. Please email me or Jamie service.motorswag@gmail.com with your order number or last name or the email address you used to order. Thank you.

Happy Thanksgiving.

Per the new rules for vendors on this board,Vendors are not permitted to comment on other vendors or their products . You can steer prospective customers wherever you like, but there's no reason to be nasty.

If I have lost customers, then I deserve that. To attempt to dissuade other from patronizing me now or in the future is bordering on spite and vindictiveness, not normally the traits you'd expect around here, but there you go.

Happy Thanksgiving. I've a lot to be thankful for. Enjoy you're weekend.

Jeff

Thanks.