I'm still here... . I updated the server software, swapped over to a new server, DNS swap, db backup, FTP this, that and everything else, etc. After hours workday fun . I'll be switching over the index page redirect later tonight to the /catalog/ sub-folder which is up right now (just add /catalog/), ableit needing an update. Thanks for all the support guys. Honestly, I've been enjoying driving my MINI Cooper S!

 

Thanks . I'll get after it later tonight and it should be updated.

 

You have a few less magnetic badges than before?

 

Yep, still waiting.

 

me too

 

What is shown is in stock. ALL stickers can be made into magnetic badges real easily.

 

Still waiting

 

Placed my order with MotoringBadges.com last Wednesday and they (7) arrived today. Very impressed; also the badges are all great quality.

 

Wow. I wish I'd read this forum before I purchased. Here's my saga:

Nov 26 – Original inquiry about custom “eyes”
Nov 27 – Immediate, helpful response, agreed to make, put up helpful payment link;Said, “Either would take 10-14 days to ship. Usually less, but we need that cushion”
Nov 29 – Paid – Exchanged emails, said I was in no rush
Jan 2 - Email for status – immediate response, “should be done this week”
Jan 18 - Email for status – no response
Feb 1 – Email for status – no response
Feb 8 - Email for status – no response

My emails all sent to Jeff directly and to service.motorswag@gmail.com.



Not sure exactly what to do now. Any suggestions? Is there anyone else there to write to?

 

Still waiting.

 

Still waiting for the last badge from my Sept 30th order

Actually, I give up. I'm not going to think about/worry about or gripe about this any more. I'm done.

Since this is awards season, I nominate MiniSwag for the "Worst Customer Service Experience" lifetime award. Congrats. Here's to 5 more fabulous years.

I hope everyone else here eventually gets their orders.

 

On the same boat... Ordered badge mount and badges a month ago. Have not received my order yet. Emailed Jeff several times with no response back. I too wish I would have read this post before ordering from him.

 

Dixon,

None of your emails contain your order number or your shipping information, so it is difficult to reply to you efficiently. In your phone message today, you did not even leave your name . I have been able to find your order and the order number is [SIZE=-1][SIZE=-1][SIZE=-1][SIZE=-1]3712. You were sent an order confirmation with this information, but I understand that emails sometimes don't get through or get lost. Please refer to your order number 3721 in any future correspondence.

Your order was placed on January 24, or about 3 weeks ago. Normally we ship badges that are in stock within 2-3 business days. We have been out of the badge your ordered and had to switch printing methods due to our printer retiring a piece of equipment. Normally, out of stock badges are shipped in about 2 weeks and though we would like to be in touch with every customer on every order, that is not always possible with the volume of badge designs I have as well as the volume of email I receive with general questions, requests and order inquiries that bear an order number.

I apologize for any inconvenience the late shipment may have caused you. The badge in question is completed and is en route to my shipping facility. It will be in stock this week and will ship by Tuesday at the latest.

Thanks for your patience.[/SIZE][/SIZE][/SIZE][/SIZE]

 

Tracy,

Your last of 5 badges will ship this week as well. Each time I make an order with my printer, things seem to get lost in translation and in your case, Pepper White turned out every shade of green and other colors , but not Pepper White..several times. In all honesty, your order fell through the cracks when the last PW inventory came through here. My attempt at hiring a customer service rep to sort all of this out in November did not go so well as my product line and the order screw-up of 2007 seemed to be too much for anyone to puzzle out. I begrudgingly accept your award and am doing my best to pass it quickly on to the next deserving candidate.

I have just made a huge investment in re-stocking all badges and eyes so that "out of stock" will not be such an issue in the future and have implemented some real time inventory features in the store that warn me when one of the 200+ SKUs is reaching a low level. Additionally , I have a new printer who has been honoring his one-week turnaround commitment rather than me having to wait a month from the former printer to find out that he will not or cannot complete an order. Please use your last name as a discount coupon code for 15% off anything in the store. I'll make that active overnight. You might like the brand new MINI Cockpit tanks or tees which will be up tomorrow in the store. Here's a preview:

If anyone else is missing something from a long while ago...please email me and try to include your order number.

Jeff

 

Still waiting for a yellow RAF Roundel from december

 

It has been six (6!) months and I'm still waiting for my badge. I think I've been promised about 5 times that "the product will ship right away" or something to that extent. I recently sent another email because it has hit the half year mark but now I'm getting no response. The problem I have is, its already bad enough that you can't send someone a single freakin' badge over the course of 6 months, but you have to lie and mislead over emails and more often don't answer emails at all. I realize that it is only a single badge, but these guys charge you before the product ships and I am not going to get ripped off.

 

hello folks. I am from Singapore. This is really a great forum.

This is my first posting though something negative I am addressing, i do hope it will send some relief to you guys who have placed order with motorswag.

I ordered a badge holder and 2 badges last august. The package finally arrived first week of this month (March). Its almost 7 months. Not sure if its due to international shipment. So if its delivery within States, i guess it shd be anything less than 7 months. At least it arrived.

 

Just as a photon of hope to those still waiting, I want everyone to know that I finally got my last badge from Miniswag a couple of weeks age. I want to stress that it was be my LAST purchase of any kind from Miniswag. There are plenty of other folks selling badges out there that actually ship in the same calendar year that you order them, so I encourage everyone to give them your business.

 

Has anyone heard from Jeff since February? I've got an order issue (like many others) and the last time I heard from him was the end of February. No responses from him since then. It's been over eight months and I was really hoping to have them before MOTD, but I've given up hope of that happening. What's aggravating is the last email I had from him (Feb 24) he said he had my items and would ship them in the coming week. That was almost 2 months ago.

 

Crap. That is the one I really wanted!

 

Well, I ordered from miniswag last night and today I received an email saying my order was shipped. And it had a UPS tracking #. Hopefully all will work out!

 

I wanted to know if there is anyway to call someone at MotorSwag..
I ordered the union jack eyeballs..
Sent three emails.. no response.. I ordered them 20 March.. got the ups confirmation a week later.. at the top of it.. it says the order has shipped, when i click the link..
Order Status:Will ship in 2-3 days.Sighs.. all i want is my mini to be able to see.. someone take some heart and send jackee her eyeballs pls!
I'll send another email tomorrow.. with my order number and can only hope ill get a response... if its something i have done, ill take the blame.. if not.. well this isnt nice

 

I got my badges yesterday in the mail and they are perfect! Timely shipping, great product, I would order from them again!

 

I recently ordered two sets of MINI eyes and one US129 grill badge. The order arrived very quickly and the MINI eyes are great, but the grill badge looks like it was cut out by a third grader using dull scissors. I want a replacement badge and I have sent email and PMs without a response.

 

Good luck, Jack. I've been waiting on my badges since last July. I've been sending emails about once a month asking about the status of the order and was getting replies, but the last ones have gone unanswered.

What's real aggravating is the last message from them said that they had my badges and would be sending them.