Anyone else had trouble getting stuff from Motor Swag? I ordered WEEKS ago and still don't have my stuff and no replys to email and no answer on the phone.

 

When I ordered the 'eyes' for my MCS, I got the tracking number for USPS, but it never shows shipped. After about two weeks, which I don't think it takes that long to ship from SoCal to NorCal here, so I emailed them. They willing to make another shippment for me, just that if I receive an extra set, I just mail them back. After another week, I got it finally. This received is from the 2nd shippment. Not sure whether they really shipped out the 1st one and lost, or they forgot to ship, it just never arrive.

So, I encourage you to keep calling to get what you paid for. Good Luck!!

 

Sounds like I need to call the credit card company and reverse the charges.

 

Sorry to get off topic but I was wondering if you had any pics of the eyes on your mini fs-mini?

And sorry to hear you are having issues with the vendor Hotelcalif.

 

I placed an order for Cool Blue Fierce eyes in the middle of August. I just found out today that the order was cancelled due to production issues. Tbh, I was upset that they didn't give me a chance to have a different product shipped but decided on their own to cancel my order. So, for me it was almost 6 weeks with no product.

I decided against posting my frustration initially, because the owner said this was his first problem getting products to customers in 3 years. Clearly, that's not the case.

I really would love to keep supporting the vendors who make custom MINI items, but this is my second case of dealing with one of the smaller vendors who has been unable to deliver what they sell.

 

Same thing happened with me and eyes for my MCS, I waited forever and then they said the order was canceled. It seems like they don't quite have their act together. The website is horrible too, I won't be shopping there again. Anyone know another place that carries the eyes?

 

IMHO, If there is a bunch of this going on he needs to be removed from the vendor list.

 

You could probably get any goods graphics guy to do them.

 

OK, just walked out and snapped couple of 'my' eyes ...
(or you can see the bigger pics at my gallery)

 

He had a bunch of bad things happen in the last few months, including deaths in the family (his mother) and other things. In addition to the regualr business issues of them moving offices and hiring employees.


I too had issues with the eyes I ordered. They did eventually come. I also received an explanatory email after much waiting....

A more recent post from Jeff in the Vendor forum.

https://www.northamericanmotoring.co...ad.php?t=49163

https://www.northamericanmotoring.co...ad.php?t=44362

Quote:

Moving pains and growing pains.

 

yes.. there was some news about his issues. He also stated that he was having trouble returning some of the payments because of credit card expirations.

here;
https://www.northamericanmotoring.co...ight=motorswag

 

Well, I ordered a mechanic shirt and hat on May 31. It took over a month to get the shirt (production issues) and the hat was never sent. I received nothing but lame excuses. It's now September and I'm still waiting. I know that some personal issues may have caused delays, but it's now September and I'm still waiting.

This guy is a fraud, in my opinion. Or at least an extremely poor businessman.

 

Met him personally, he came to the Dragon in Deal's Gap, NC this year for MOTD... hauled a LOT of his merchandise with him, so we could see it, touch it, smell it, and yes buy it on the spot. It was a lot of hard work for him to do that (the Dragon isn't exactly the kind of place you can just fly in to, especially with lots of merchandise... think LONG drive for him!).

He's no fraud, and he deserves a bit more patience after the things that happened to him. I can appreciate the frustration though - if I hadn't seen the effort he made to support the MINI community at the Dragon, I'd be skeptical too. Having vendors attend made the event that much more fun.

 

Mr. Shoaltes,

Yes you placed your order on August 14. That was 2 days after my mother died. I'm sorry it that is a 'lame excuse' to some of you. During that time an order for Cool Blue contacts was in production with my normal decal printer (also explained in my email to you). In my desire to offer all the colors of the MINI in the Cooper Contacts I made the ordering available before they were ready. Then the printer decided not to make them which I did not know until I returned to Los Angeles and started to catch up on things.

Also, as I explained in my email, I am working with Ed at Cooper Flags to remedy the problem and so far the results are pretty good. I cancelled your order rather than email you to choose another product so that your credit card would be credited and you could then order again or not.
Since you said you were "getting pissed" in your email I did not think you would be ordering again.


I'm sorry that after my expanation and full credit for your purchase, that you are not satisfied. To be clear I said that this is the first "period" of order problems...not that YOURS was the first one.

It's kind of disappointing that this small group of people is so ready to try to slay a small busines--but this has happened several times here to several MINI communitiy businesses. Fraud is a strong word and not one I would throw around so casually. In my experience dealing with larger businesses, the customer doesn't have this kind of immediate power to damage a business.


So goes the territory I guess.

I am doing the best I can at the moment juggling a near full time job to support new product development at Motor Swag as well as lay the ground work for a new shop in Los Angeles the rent for which is enormous. I've had some bad luck, made some poor decisions and haven't been the greatest at following up. I'm still sorting through emails from customers and shipping or crediting as appropriate. Although I stated in a data base wide email that I would be caught up by 8/31 that was clearly optimistic.

I have over the years given individual service and personal replies to emails from customers or just inquiries from the general internet public. If it is the intention of the few of your (rightfully) disastified customers to drive me out of business through your public complaints, I'm sorry but that won't be happening. I will continue to sort through the few remaining orders that need attention and will continue to fill new orders that come in in a timely manner.

To those of you who have come to my defense I thank you sincerely. Truly. And thank you , Randy Webb for alerting me to this posting.

Some have complained that I don't have a phone number. I have posted my personal cell phone number several times and our new TOLL FREE number 888 -4XS -MINI is on our website. During the day you will most likely get a voice mail. Try me at 1 AM ...I'll be here sorting things out after work.



Jeff de la Rosa
MotorSwag.com

 

I don't know who you are but please call my cell phone at your earliest convenience so I can straighten this out.

323-304-3608

Thanks.

Jeff

 

You could but they are copyrighted and patent pending.

 

You are entitled to your opinion of course. But then again you are an anonymous poster. You're welcome to give me a call and talk about your views with me personally. 323-304-3608

 

Please email me again with your order # or full name and I'll see what's going on with your order. To reiterate: Posting this kind of stuff gives people some hot chat to read but it doesn't solve the problem and it doesn't help me fill your order or issue your refund.

Thank you.

PS: regarding me not answering the phone. Sometimes I forget to sign off the 'DIAL UP' internet I have here at the shop because I'm used to DSL where I don't have to disconnect. On 9.26 I get my T1 line which is ALL that is available in the commercial district I'm in. That costs $400 per month which is a lot of Tshirts and stickers.

Call me on my cell phone 323-304-3608 : If I don't answer it's because I'm not able to and will return your message.

 

When I wrote back to you Jeff, I said I would not start a discussion on this topic - and I kept my word. I also did not use the term 'lame excuse' anywhere in my posts, nor did I use the phrase "getting pissed" anywhere in my e-mails to you - so please don't put words in my mouth or try to sully my reputation - that's very unprofessional.

I simply included my experience in a thread somebody else started indicating that I too had a problem when placing an order. If you re-read my post and e-mails to you, you will see that said I really would like to support the smaller vendors. As a self-employed partner in a small firm, I understand the issues with running a small business.

For the record, I'd be happy to post the full content of my two e-mails to Motorswag if anybody else cares to see them.

 

To update this. Jeff has sent a email with a shipping number and is going a step further for the troubles. He has packed another order himself and sent it on its way.

 

He never said you did. He said "to some of you", and clearly the actual quote came from supergimp. You have a right to be upset by the inconveniences you've experienced, but don't get mad at Jeff for something he didn't do!

 

Perhaps I took offense becuase he mixed his general frustrations inside of a post directed specifically at me. It would have been clearer if he addressed his overall frustration with this thread outside of that targeted post. He definitely did quote me as saying I was "getting pissed" which was a phrase I never used in the two e-mails I sent to Jeff.

 

Ok guys, gals, whoever,
Jeff is trying to get things handled as you can see from his posts. Let's see how things go from this point forward and give him a break. A death of someone close to you takes some time to get adjusted to. No one can be expected to resume normally in such a short time. Everyone handles these things differently.

 

Agreed - time to move on and put these issues to bed. Here's to hoping Motorswag is very successful!

I know I've been unhappy with how I was treated - mainly because I never wanted my order cancelled. I just wish Jeff would have given me the option of waiting or gettting a different product w/o unilaterally decided what I wanted.

Jeff, if you can let me know which sets of eyes you have in stock that would look good w/ the Cool Blue 'vert, I'd love to place an order again today.

 

Jeff, sorry to hear that your Mother has passed away.

I just wanted to say that I have bought from Jeff at both Dragon 04 and 05 and placed orders from him in the past and I have always had a great experience.

I hope everything gets cleared up and back to normal.

George