Navigation is intermittently not working

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Old Feb 21, 2020 | 11:35 AM
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zagman
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From: Wish it was PNW
Navigation is intermittently not working

I have a 2017 JCW F54 with Nav and the XL screen. Recently, I have been experiencing the Nav not working. The dealership has updated the software and still get the issue. Only thing that seems to fix the problem is to shut off the engine, wait, restart. Anyone else run into this?
 

Last edited by zagman; Feb 22, 2020 at 07:31 AM.
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Old Feb 22, 2020 | 07:21 AM
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What does it do when it’s not working?

Is the option there but there is no reception? Or you can no longer select the option?

Originally Posted by zagman
I have a 2017 JCW F54 with Nav and the XL screen. Recently, I have been experiencing the Nav not working. The dealership has updated the software and still get the issue. Only thing that seems to fix the problem is to shut off the engine, wait, restart. Anyone else run into this? I’ve attached a video of the behavior.
 
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Old Feb 22, 2020 | 07:25 AM
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From: Wish it was PNW
The option is there but no map and no ability to calculate a route
 
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Old Feb 22, 2020 | 07:30 AM
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From: Wish it was PNW

 
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Old Feb 22, 2020 | 07:36 AM
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What happens if you simply try to have it show you a map, without having it calculate a route?
 
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Old Feb 22, 2020 | 11:28 AM
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From: Wish it was PNW
Blank screen. No map at all.
 
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Old Feb 22, 2020 | 12:20 PM
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Then my best educated guess, is that you lost your maps. More specifically, the hardware that stores the map data, has failed (or is intermittedly failing)..
 
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Old Mar 3, 2020 | 02:01 PM
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A new head unit was installed today. It is interesting to note that in the middle of this problem solving, my battery needed to be replaced. We will see what happens now.
 
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