I still can't pull up the review anymore. I tried by clicking on the link in this thread, and when that didn't work, I went directly to the "Reviews" section and navigated to it from there. The post is there - it just appears blank to me.

 

I dunno......i can see it

see if this works: https://www.northamericanmotoring.co...5/limit/recent

 

I got an e-mail advising me that it has now been approved and a separate one from a NAM administrator explaining the delay. I was able to get to the review, though my attempt to make a larger image of the rusted lugs didn't succeed. I think I'll just take another photo, a close-up, now that the lugs are off the car, and post that one too.

 

I had no problem getting to it (final link is to the review, works for me):
Product Reviews ==> Wheel & Tire ==> Wheel Accessories ==> Palo Uber UBER TUNER LUGS...12mx1.50m ...2002-2006

 

Although, when I add another photo it will probably put the review in limbo again until a NAM administrator notices that I simply added another photo and re-approves it.

 

Well, I did add more photos, but of course now there is a delay in getting them approved for the review. These are the ones I added though (and these are of the second set of rusted lugs; this rust developed in just a matter of a few weeks). Just you wait and see; Palo Uber will probably say these are photographs of someone else's lugs or that they can tell from the photos that air tools were used on them. Don't be surprised!

 

that there is F1 spec rust

 

F...U...spec lugs. Maybe PU really is spelled F-U.

 

.....now these rusted lugs are finally a part of the review and can be seen in SUPERSIZE! The rust looks incredibly scary !!!

 

So if you were to buy the PU "bad batch" alibi, you would think at least 1 of 2 things should have happened. First, every "batch" they make (or have made) ought to be tested before they ever leave the factory or at least before any units are ever sold from a batch; NO WAY could such a simple quality control test have been done here, or these "bad batch" lugs NEVER would have EVER seen the light of day. Second, once the first customer complained about a rust problem, PU should have sought immediate return, got the lugs back, determined a bad batch existed, and pulled the lugs from this "bad batch" from inventory and sent them right back to the factory, so a number of us down the line NEVER would have EVER ended up with a later order from the same "bad batch" that similarly went to rust !

 

No comment on how these look?

 

Hhehehe they look pretty darn rusty......the pictures do a pretty good job speaking for themselves

 

Don't you think the stray hair in that photo adds a nice touch to the montage?

 

The extent these PU folks have gone to on this credit card foul-up may just amount to harassment at this point. You decide; I'll post the e-mails next.

 

-----Original Message-----
From: Carol [mailto:gabbianos2003@yahoo.com]
Sent: Thursday, October 11, 2007 11:50 AM
To: Andrew Blackman
Subject: Palo Uber Scoop

Andrew;

Did you get my email I sent yesterday? We have been charged back for the special order carbon fiber scoop we ordered for you, and which you have. Would you please call American Express and simply inform them this is not a disputed item. I have always responded to your emails as well as having met all your requests. Why is there a problem with this?

Hopefully not.

Many thanks,

Sean

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Andrew Blackman wrote:

Look, I am in my busiest stretch of work this year. If it took me 24 hours to respond and that is too long for your liking, well, you’ve taken longer than that at times to reply to me, so deal with it; I’m not avoiding you.

This is simple, although you are the one to make it complicated. Before I do anything about this matter, please hear and understand the following.

I want to receive the two credit card statements (AMEX and VISA) that were affected by the $44.97 credit you were supposed to have issued to me, but resulted in fouling up two different credit card accounts, which has wasted a ton of my time talking on the telephone on several different occasions with the two respective credit card issuers. Because you involved both credit card companies, you doubled my problems and made it necessary for me to have these multiple contacts and each time the “hold times” to speak with the appropriate parties is enormous; this was a ridiculous distraction and waste of my time when I could least afford it.

As you know (as you acknowledged it to me in an e-mail), you did this to me, even if unintentional, as you claim; instead of receiving the promised credit on my AMEX account, I was instead charged an additional $44.97 on my VISA account. I understand you claim that the charge to VISA was reversed and that my AMEX card has since been properly credited, but until I receive both statements, I have no proof that either were done. Please pardon my skepticism, but you created it with what you did here.

My requests to both AMEX and VISA was to dispute any and all Palo Uber charges until I receive my next statements and know that you actually did what you said you were going to do. I think given how this was totally fouled up by you that waiting for me to see the credits BEFORE releasing any dispute is not too much to expect. If you disagree with me, I’m sorry, just like you are sorry to have billed me the additional $44.97 rather than giving me a credit in that amount, but as soon as I know (which should be no more than a couple of weeks, if that, at most) both my credit card accounts have the proper credit or removal of charges, I’ll advise AMEX we no longer have any disputes.

I hope that will be satisfactory, because if you did what you promised, I will surely do the same. That will close this matter.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

-----Original Message-----
From: Carol [mailto:gabbianos2003@yahoo.com]
Sent: Monday, October 15, 2007 11:09 AM
To: Andrew Blackman
Subject: RE: Palo Uber Scoop

Andrew;

We are all busy, and I appreciate your communication.

With reference to the $44.00 charge on your visa, it was a visa glitch, we did not charge you an additional amount. We entered a "credit" which for some reason transposed as a charge. The woman we spoke to at visa found that was the case. She also noted that as a mechant account with visa, world-wide. there has "never" been one single dispute before. The exact same is true with american express.

I would appreciate it if you would contact american express to clarify this simple issue, as you have the merchandise which is in no way associated with the tuner lug issue.

We were told we could file a consumer fraud complaint against you, which of course we declined. Your brief assistance is greatly appreciated,

Sean, Palo Uber Mini

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Andrew Blackman wrote:

Look, I told you when I have proof that this has been taken care of, meaning I receive my current statements and they reflect the proper credits I will notify AMEX. Until then, I am NOT going to call anyone. Do not suggest that you can file a complaint; I do not take kindly to veiled threats and it will be your Waterloo. I think I have far greater grounds for one or several complaints against you and if you do anything, I will surely respond in kind, ten fold. If you did what you said you did then you have nothing to worry about; this will all work itself out in a matter of a week or two.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

-----Original Message-----
From: Carol [mailto:gabbianos2003@yahoo.com]
Sent: Monday, October 15, 2007 11:19 AM
To: Andrew Blackman
Subject: RE: Palo Uber Scoop

Andrew;

I do not understand why you are so angry with us. REALLY.

You begin your emails by Look???

I am trying to remedy this, its that simple.

AE said they show on file your credit and can confirm by telephone. How much easier isit than that? We have done nothing wrong, we are trying to run a business.

Sean

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Andrew Blackman wrote:

I was not angry, but you’re testing my patience on that one. I am disappointed though in your products (for the most part) and annoyed at this obviously well practiced art of gamesmanship that you engage in so you can profess you did nothing wrong. All of this is going up on NAM; I tired of this game you play and no one else should have to play it with you.

You sent me two sets of lugs that both rusted and then a third set that were thoroughly misrepresented. You also sent me two other items that failed and had to be replaced.

I paid the shipping to return the last set (the misrepresented set of closed head lugs), so I could simply get a credit, but as far as I am concerned that cost me money unnecessarily, as you never should have sent me something in replacement of lugs that has a locking feature (and the ONLY reason I bought them to begin with) that did not have any such locking feature. You have wasted my time and money and tested my patience.

Calling AMEX now is not the issue, as I would also have to call VISA again too. Recall that you messed up both of my credit card accounts and each call takes at least 15-20 minutes to get to the right department to get an answer and like I indicated I have already wasted enough time on this matter, which you created! I will certainly drop my dispute with AMEX, when I have confirmation of the proper credit to my AMEX and the removal of the inappropriate charge to my VISA. I am not looking to get something for nothing, but I also want to be assured that the credit card accounts you messed up have now been corrected.

Again, if you did correct these two items, you have nothing to worry about, so stop the hysterics already. I have better things to do with my time.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

-----Original Message-----
From: Carol [mailto:gabbianos2003@yahoo.com]
Sent: Monday, October 15, 2007 12:24 PM
To: Andrew Blackman
Subject: RE: Palo Uber Scoop

Andrew;

We have issued the correct amounts of credit as previously stated.

We issued a credit to your visa and again have no idea why it showed as a charge. I would be upset also, but on our electronic invoice it clearly states,"credit".

I am NOT trying to upset you or aggrevate you.

I am frustrated as why you are not a satisfied customer. Yes, we had a problem with the tuners, which has been remedied, and we are awaiting delivery of the new Uber Tuners.

I was hoping to keep you as a client, and have tried to do everything possible to assist you and make you happy.

Sean

 

why not just check your statements online or call in to see if the credit has posted? why wait for a paper statment?

 

1. I don't have online access to the statements; I never set it up and I don't want to invest the time now to do it.

2. It involves now 2 different card companies AMEX and VISA (PU had both cards in their system, as I charged items on both AMEX and VISA). Each card issuer now considers this a dispute, so they make you speak with their dispute resolution departments, so you're talking 2 phone calls of 15-20 minutes each and I refuse to waste any more time on these guys. I already had each company give me different answers on different phone calls (first there was a call to AMEX to find out I didn't have the promised credit, then there was a phone call to VISA to dispute the erroneous charge that PU put through on that account once I got my statement, then there was a call to VISA after PU said they took care of it, only to find out it wasn't yet taken care of and then there was a phone call to AMEX to find that that PU's representation that I now had a credit still wasn't showing up on my AMEX). So, I've already been on the phone 4 times; maybe by now it is all fixed, but I'm not making more phone calls to help PU out; they wasted enough of my time, so let PU wait until I get the statements and see what is what. If it all checks out once I have the next statements and the erroneous charge is off and the proper credit is on, I drop the dispute. I'm not looking to screw anybody, I'm just sick and tired of being hasseled because of their tactics. Now the shoe is on the other foot; let them wait. If they fixed it, the problem will resolve itself (I'll call and tell AMEX there is no longer a dispute) when I get the statements.

 

How nice of them

 

On what grounds

 

I'll refrain from commenting 'cause I think their responses speak for themselves -- nothing any of us "who have never bought PU products" could say would ever make PU look any worse than their own actions and comments.
But I do think you're doing the right thing in holding off until the credit is confirmed -- why are they in such a rush to get payment? are they worried that your scoop will come apart before they receive it?

Edit - by the way, I think starting a message with "Look" is a lot better than finishing one with "We could report a consumer fraud complaint" -- or maybe you should start the next one with "I've been told numerous times I could file a better business bureau complaint against you . . . "

 

Interesting stuff.

 

I know; that is what worries me.

 

You see all the e-mails; I didn't edit them. Obviously, PU did not say on what grounds they could make such a complaint, but they are very quick to threaten their customers (the ones they profess to want to retain, notwithstanding the added caveat that they didn't file such a complaint).

I suppose the grounds would be that the scoop credit card charge had nothing to do with the credit I am owed for the returned lugs or the "mistake" that was made in charging me an additional time for them, instead of giving me the promised credit. Given all that has transpired though and all the sordid stories from others, can anyone blame me for holding the dispute as my only leverage to get the credit posted and the mistaken charge removed? Well, I suppose PU blames me, but as I said to them, if they have really fixed both matters (and it amazes me how careless they handled this credit, given all that went before it), they have nothing to worry about, as I will remove the dispute, just as soon as I have written confirmation that they took care of both.

You really have to wonder why they are so anxious over this dispute. The speculation that perhaps the scoop will develop a problem in the interim is about the only logical conclusion toi draw.

 

How true, how true. That is why I posted the entire string of e-mails. Their own words do them in.

 

I'd be worried they have your CC # on file. I've asked some vendors that I deal with often to retain the # but they all state they would rather not for security issues.