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Bluetooth Phone Not Working Properly

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Old 01-31-2018, 03:36 PM
Rick369 Rick369 is offline
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Bluetooth Phone Not Working Properly

I pick up my new 2018 4-door MCS on Saturday. Melting Silver with black roof and side mirrors. Well suppose to have black side mirrors. I didnít discover the side mirrors were body colored until Sunday. Went back to the dealer on Monday and showed them. They were scratching their head and didnít understand what happened. My salesman said the mirror caps arenít shipped with the car and are installed at the port of entry. Find that hard to believe.

On the way to the dealer on Monday, I got a call from someone. I answered the phone call with the button on the steering wheel. I could hear the person perfectly but they could not hear me. They finally hung up. I thought it was a fluke and called my wife. I could hear her but she couldnít hear me. I thought it was my iPhone 7 and shut it down and rebutted it. It didnít change anything. When I arrived at the dealership, I had my salesman pair his iPhone to my car and call the sales manager. Same thing, we could hear the sales manager but he could not hear us. I have an appointment for February 9 for the side mirror caps to be changed to black and the problem with the Bluetooth phone issue. Anyone else have this issue? What resolved it? Do you think it is a module problem or does the car firmware/software have to be reprogrammed?
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Old 01-31-2018, 04:09 PM
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Whine not Walnuts Whine not Walnuts is online now
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Pretty sure somebody will chime in with some ideas.

For me, I chuckle about modern cars and all the gizmos they have. I threw out the dixie cup and string that came with mine. Sat on the cup too many times, the speakers in it were blown.
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Old 02-02-2018, 06:50 AM
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I have new 2018 and have not had this issue (knock on wood), but I did notice that I already have a software update. I have an appointment tomorrow for them to update it. Not sure what this update includes, as the car is brand new.
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Old 02-03-2018, 08:27 AM
camptown camptown is offline
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Rick
What software version are you running n your iPhone 7? The most updated software is 11.2.5. Try updating your software and then see if that fixes the issues.

I had a similar problem, read my post about bluetooth rebooting the entire infotainment system on every incoming phone call. There are known issues with the iPhone and BMW/MINI not getting along, as well as Nissans. After ruling out many variables, including returning brand new iPhone 8 phones to rule out the hardware vs software issues and too many calls to AppleCare, I finally got a fix. I ended up having my 8 phone upgraded to the new X (iPhone 10) and now everything works as it is intended too.

Hopefully you don't have to go through all of that. Try updating the software version on your phone, hopefully that works. Good Luck
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Old 02-06-2018, 01:29 PM
Rick369 Rick369 is offline
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Originally Posted by camptown View Post
Rick
What software version are you running n your iPhone 7? The most updated software is 11.2.5. Try updating your software and then see if that fixes the issues.

I had a similar problem, read my post about bluetooth rebooting the entire infotainment system on every incoming phone call. There are known issues with the iPhone and BMW/MINI not getting along, as well as Nissans. After ruling out many variables, including returning brand new iPhone 8 phones to rule out the hardware vs software issues and too many calls to AppleCare, I finally got a fix. I ended up having my 8 phone upgraded to the new X (iPhone 10) and now everything works as it is intended too.

Hopefully you don't have to go through all of that. Try updating the software version on your phone, hopefully that works. Good Luck
I updated my iPhone 7 to iOS 11.2.5 and that didnít correct the problem. I unpaired my phone to the car and paired it again a couple of times. No change. The dealership salesman paired his Samsung phone to my car and he also had the same problem. I donít think it is a phone problem. I am taking the Mini in on February 9 for the dealership to correct the problem. Either a firmware/software issue or a defective Bluetooth module.

I had a 2016 Mini Cooper JCW before my 2018 and didnít have any problems with Bluetooth with that car while running iOS 11.2.2.
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Old 02-13-2018, 03:07 PM
r56mook r56mook is offline
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I have a 2015 F55 and my wife has a 2015 F56 and we have both had that issue with iPhone 7 plus. I also noticed that since the newest apple updates playing music via my phone through the usb connection has issues at times as well. I noticed that during the call the phone would switch from bluetooth to handset as soon as the call connected and I would have to manually change back to bluetooth. That seemed to resolve itself and now my bluetooth cuts in and out randomly.
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Old 02-13-2018, 04:49 PM
Rick369 Rick369 is offline
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UPDATE:
Well my Mini went into the dealership on February 9 to correct the Bluetooh problem. Still there. The dealership reinstalled the firmware/software and installed a new microphone from a new Mini on their lot. Neither corrected the problem. Today BMW Engineering told the dealership to install a new radio and they believe that will correct the problem. The dealership said they will receive the new radio on Friday February 16. After installation they have to initialize and programm it to the car. The wait continues. Only 540 miles on my new 2018 4 door MCS.
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Old 02-13-2018, 07:10 PM
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Personally, I wish my phone didn't work in my car. Its the only place I can get some peace and quiet

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Old 02-19-2018, 06:54 PM
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Picked up my 2018 MCS on Saturday after it was at the dealer for a week. Bluetooth is now working as it should. The HUH (Headunit High) part number 65-12-9-394-552 had to be replaced to correct the Bluetooth problem. The radio sound quality and speaker sound separation is much better. Also I don’t have to turn the volume as high anymore. Must of been a defective Headunit installed by the factory.

Here is the complete write up by the Mini Tech.
”customer states phone and Bluetooth don’t work, people can’t hear him talk. Hook up battery charger and performed vehicle test, no codes in the system. Performed vehicle programming for the latest software, did not fix the problem. Removed microphone and installed it in another F55, microphone works normal. Tested wire from the HUH radio to microphone and identified open wire in the voltage meter. Removed upper and both side internal panels to find the wire from microphone to the HUH. Repaired the wire and retested. The wire now has connection but did not correct the Bluetooth problem. Replaced the HUH radio, programmed the new HUH radio to the vehicle and retested. All works normal now.”
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Old 02-22-2018, 06:06 PM
Rick369 Rick369 is offline
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I received an unexpected phone call from my salesman today. He said that Mini USA and the dealership want to do something for me, because of the inconvenience they caused me with my new 2018 F55S radio/Bluetooth problem. I was expecting him to say, stop in whenever you have time and pick out a shirt and hat on us. I almost had to pick myself off the floor when he told me that they are giving me $1,000.00 to buy anything I want from the Mini Accessory Catalog. I thanked him numerous times and told him that was very generous. Time to start looking through the Accessory Catalog.
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Old 02-22-2018, 07:12 PM
camptown camptown is offline
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Nice
Can you please have your Motoring Advisor call my Motoring Advisor and offer the same thing? Have fun shopping with their money!!
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Old 03-13-2018, 09:49 AM
Kazmini Kazmini is offline
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One ongoing issue I have with my phone connected via Bluetooth is while playing music. I have an iPhone with the most up to date software, of course. My Mini is up to date as well. Does anyone else get very annoyed when searching yields "no entries," or trying to use the steering wheel down arrow to go to the next song pops the message "no entries" on the dash?

This happens more often than not, and since I can't figure out how the F to organize properly my music on my USB from my computer so that I am able to go through it more easily than scrolling through 64gb of songs...

Another music issue I get is when connected with my iPhone via USB. Sometimes, it plays six seconds of the song and then stops...and the only way to continue it is to grab your phone and hit play.

None of these issues occur while just listening to music from my phone with headphones.
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Old 03-14-2018, 06:24 PM
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Quote:
Originally Posted by Kazmini View Post
...
Does anyone else get very annoyed when searching yields "no entries," or trying to use the steering wheel down arrow to go to the next song pops the message "no entries" on the dash?
...
Another music issue I get is when connected with my iPhone via USB. Sometimes, it plays six seconds of the song and then stops...and the only way to continue it is to grab your phone and hit play.
I have the same issue on my iPhone X running the latest public beta. Doesn't happen every time, but most times. I noticed there is a software update available for the headunit, though I am unable to update as of now, despite my proper VIN being put in: https://www.bmw.com/en/footer/software-updates.html
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