Thanks, David, that's basically what I meant. I'd still like an exhaust but it tasted like product from this vendor will dry up, as well as customer service. The written word is tricky. See below:

<< Due to the overwhelming amounts of negative criticizm and non-stop emails and PM's from frustrated consumers about the issues at hand it looks as though this may be the only batch of MC exhaust that will be available as we may simply discontinue the production of all Mini Cooper products. >>

People were (are?) anxious for the exhaust. Some of us wanted a sound clip. Personally, I didn't mean to nag, but buying blind (deaf?) is not something I do. I'd still like to hear it.

 

I still want one of these exhausts, and please continue supporting the MINI community.


Art

 

Steve,

Sorry to hear about the suspension issues. Sounds like you have a real tough job so I ain't gonna dog on you about it. Good luck with everything. I appreciate you trying to help us out.

 

I'm still interested in the exhaust, regardless of the other issues going on @ Megan right now.

 

Dude, please don't leave. If you haven't noticed yet, this forum unfortunately harbors some 40-60 year old babies who whine whenever they can. Any chance to knock on a company or individual and they attack.

I have your coilovers and absolutely love them. I think you guys have struck gold with your bang for buck mods...you could really make a great advancement in the MINI community if you just ignore some of the whiney people who have been criticizing you. Stay strong, and good luck in whatever you decide to do (hopefully that means staying around with us)

 

A good business person cannot ignore criticism. They've got to examine all of it and decide what is valid and legitimate, and what is what you call 'whining.' Calling people names, or refering to them in derogatory terms is never a good tactic in pretty much any situation.

I don't know what happened with this suspension thing, but evidently there were problems. I just hope Megan Racing has the fortitude to keep their existing customers happy while making some new ones.

 

I think there may be babies of all ages on this forum. Let's not discriminate.

 

Well after calling them at least there is the intial shipment.


Art

 

Management ought to recognize that customers who are willing to spend the time to give you feedback - albeit negative, offer great value & opportunity!

Customers with problems who b!tch and moan, require handholding etc., can certainly cost time/$ and try patience... and no one wants absorb hard-earned profits.

BUT

Keen marketers recognize that value CAN be found in would-be bad situations. They change the effort & mindset from a problem-solving expense into a positive marketing exercise. They use the opportunity provided to re/connect with customers… asking for suggestions, listening, gaining valuable feedback & possible insight. And YES… allowing a possibly irritated, angry, or even unreasonable customer the opportunity to vent. THIS is often half of the battle ~ a live human being taking the time to listen to the customer.

A company can develop good products & never have a problem. But this won't necessarily create customer loyalty or endearment.

In contrast, a company that suffers problems (despite attempting to deliver good product/service) CAN endear itself to customers IF it takes a pro-active & professional approach.

It’s said that the worst customer is one who doesn't contact his vendor about a problem, but instead "poisons the well"... bad-mouthing the vendor & product or service to anyone who will listen. How can one ever satisfy a non-communicative unhappy customer? And there are LOTS of folks who'll do just that.

It used to be accepted that it took 6 positive customer experiences (on average) to offset the negative publicity of one bad customer experience. I would assume the number has increased significantly with the "viral" impact of the Internet.

 

I am still pateintly waiting for the group buy to start.


Art

 

I don't think it's going to happen... I suggust you give this a try...

https://www.northamericanmotoring.co...ad.php?t=80191

Sound clip is also available.

 

I called them and spoke with Steve, he seemed sincere so I will wait for a bit and hope it goes thru. If not I might go with a Miltek.



Art

 

I've been lurking around watching this thread since the start. I'm sad to see any vendor give up on the MINI business, but I guess I have to accept the enonomics. I don't understand why the problems with coilovers would convince them to give up on exhausts, however, these kind of product issues might surface with any make or component.

I'm still interested in this catback, if it ever comes to pass, but I guess there might not be a chance. Sure would like to hear one.

 

Well Juan since you are the only one that has the Megan Exhaust . How do you like it. Have you had any problems with it?


Art

 

The shippment is expected soon already so yes, it's gonna happen. At least one batch.

 

Thats Good...

Art

 

Is there anyway to get on the list for one of the Megan exhaust systems? If so, I'd like be on it.

Thanks,

Jim

 

I love the exhaust. It has a sort of deep growl to it.
Like other exhausts, it loves setting off car alarms.

 

Yeah, I'll bump this and reaffirm that I want one. Please lemme know where to send paypal.

 

still interested in this when it happens as well.

 

This is taking WAAAAAAAAY too long.

 

How very true....



Art

 

I'm also still interested. If it happens??

Bob

 

do you have an audio of the exhaust? i had a stebro on my supercharged audi a4 and loved the fine italian sound

 

I would like a MCS works exhaust under my mini one