i have heard that new country mini has just lost thier lead mini tech andthey have went through 2 differant motoring advisors word on the street is that the lead tech has went to fairfield mini. what does this mean for new country?????

 

I am not sure. I just had my 25k service done there and it seemed to go OK. They have *three* new service advisors - Mike, Corey & Jason. I have the list of SAs on my rolodex, now crossed off... Ethan, Scott T., Bill

All in all I am still satisfied. But I am not 100% sure they know yet what they are doing. When I ask questions on the phone I hear the question repeated, the answer and then get the answer directly from the SA. I gotta give them some time, I guess.

There is no way in heck I am driving all the way down to Fairfield, though. I was absolutely not impressed with Bill, my previous SA. He always seemed pissed off.

 

I can tell you being i used to work there for over 3 yrs....THEY SUCK.....Sorry for the people having to deal with that place.....good luck

 

sounds familiar. Didn't i send this to you when i heard you left?

I just had a quite good experience at New Country, lvbltec. 5 days in and they found two parts to replace that i didn't even know were causing problems, and replaced all the parts i knew were. It was a lot of work, four pages of work. Corey and Jason handled it well. Surprise surprise, I frequently got one of them when i called.

I was impressed. Thanks to your warning, I had been prepared for Armageddon.

 

you used to work at new country or mofc?

 

I worked for New Country BMW. And what is MOFC?

 

If its the same guy....His name is Carl.

 

I think his name was Tony, and he allegedly moved to MINI of Fairfield County's service counterpart, BMW of Darien - which itself had the dubious honor of handling Westchester MINI's repairs while it was recouperating from flood damage.

 

I've never been to MINI of Fairfield, but when I see NoNo (Annette) taking her MINI to one-time-horrific Herb Chambers in Boston, and loving how much better everything is than her "local", I have to worry about what it's like down there ...

Glad your visit went well John - anything original left?

 

lol. I've warned people never to service their MINI in this state. Once upon a time.

 

pretty sure that with the new guys down there at fairfield and a new advisor they will do ok but pretty sure hartford is screwed

 

What happened to the service advisor guy -- Bill Pelletier... or something???


I liked him. He didn't screw anything up and he was super helpful.

 

Bill was at odds with the way the shop wanted to be run.

 

Thus I am to take it he was... eliminated?

 

he left them, as i understand it.

 

They lost one of the best advisors there ( Ethan ) and me to of coarse.

 

of course. what was your function there, again?

 

Janitor

 

they still owe bill like 4000 in bonuses that he was promissed

 

Sheesh!

 

yeah and i was just on the phone this morning with skitec being generous in my appraisal of my recenty visit to the dealership.

Though i know New Country to be very stingy to our beloved deceased Maxamini's multiple solicitations for MINIs Make A Wish. The only dealer in the region to do so, and of all the dealerships he solicited, the one he had bought from and continued to seek service from. Sad.

 

Good luck trying to get money outta there cheap ***'s

They "tried" taking me to court b/c when i left i collected unemplyoment and they came back saying i was fired and didnt deserve the money. We had a pre-court room talk and after all the BS that came outta there mouth the states attorney couldnt believe how many times they contradicted themselves and saw how i wanted to jump the table n knock him out for trying to make me look like a fool.......I WON.

In the end i kept what i received and also sued them for defamation of character b/c they threw my *** in the mud to the state rep controlling this case which was on tape and was total BS . I won that too.

 

My first visit there, with Bill, he was fantastic -- even ordered an amp ahead of time, based on my explanation of a stereo problem, so that it'd be all ready to go when I got there.

However, post Bill that same problem took 2 more visits cause they kept ordering the wrong stuff / putting in incorrect work orders

Sounds like a super classy operation... ack. Can't wait til my visit this Saturday morning! :impatient

 

yeah they seem to be not having a clue as to what they r doing

 

Yeah. You should have seen this one new country tech telling me that the WHEEL CLICK was happening because of my CLUTCH, as opposed to the SHAFT I had had replaced in my last MCS. I was happy to get a new clutch at 20k. But to have the tech tell me it was my driving that did in the clutch was really something. Especially as the wheel click resumed within 4 days. I always wondered how this could be explained. Unfortunately that tech abondoned ship before I could ask, but not before he had my axle assembly replaced...

What's amazing is that the BMW techs he left behind have so far performed spectaularly on my car.