Apologies if this was posted in here already but how are you finding out your projected delivery? I've been looking around the OL and I can't seem to find it

 

Log in to OL
Click on track your MINI
On the menu that comes up, click on Review Order Detail

It will give you an estimated delivery date. If it doesn't show up yet, it will eventually.

 

Thank you! That explains why it hasn't been showing up for me.

 

I first noticed the date 12 days after my car got to the VDC.

 

I agree! Mine just arrived recently to California off of the Otello! This wait is going to feel like forever.

 

On Friday, August 8th, dealer groups were officially notified about the David Duncan letter and how to help the customer on an individual basis about this delay. They were actually notified before that date that they would be able to assist customers, but on 8/8 clearer parameters were made available.

It appears that assistance runs anywhere from nothing (which would be silly, of course), to providing loaner vehicles in the interim, accessories, vehicle payments, lease extension/payments, and even upgrades (extended maintenance, etc.). All the customer has to do is politely request and the dealer is empowered to help (within reason, of course). I currently have one friend whose lease was extended at no additional charge/payment or mileage restriction for the additional time and his lease ended in July. I know of a couple other folks who have received vehicle payments as compensation as well.

Be nice, be kind and be understanding and MINI will help out!

 

Mini called me last night and offered me $600 in accessories for my troubles in addition to the loaner vehicle that my wife will be driving for the next month or so.
I plan on getting the fancy pedals for mine, all weather mats for the wife, and some other little stuff.

If Mini hasn't offered you anything yet, call them and ask!! You don't even have to be mean or demanding. Just ask how you will be compensated for your troubles.

As disappointed as I am, this is actually helping us so we can save for a couple more months to put a little more money down and now free accessories!

I am very impressed with the customer service I have gotten from Mini USA and my local dealership, Mini of pittsburgh. Mini has called me several times just to check on us and ask what else they could do. Thumbs up for mini from me

 

Our dealer is offering to hold the value of our trade +$1000. It was very gracious of them, but we are losing our patience with Mini. They should have had this EPA stuff done months ago. Wife is super annoyed (its going to be her car)

 

Mine has been at the VDC since July 29 and still no estimated delivery date :(

 

1Mini - So who pays for that? We can't can't really expect the dealers to pay for what's not their mistake. They must have some kind of agreement with MINI to compensate them for rentals, new discounts, trade-in value holds, etc. Unless MINI announces the amount of this assistance, and applies it fairly to every MINI now on the docks, it seems to me it's time to renegotiate the sales price. Otherwise this becomes another profit opportunity for the dealers (at our expense).

If I don't get fed up a simply walk away, I believe I'll request a further $1,000 discount (or more). BTW, my Mini's been on the dock since July 31.

 

I think I missed your point. You said you can't expect the dealers to pay then said this could be a profit opportunity for the dealers at our expense. If they're paying, how are they profiting? How is this at our expense if they are offering loaners, etc.?

I'm not hassling you, I'm in the same boat. Or maybe the same dock where my car has been sitting since 8/9. Just trying to understand your point.

 

Rich - You're right, that's not so clear.

The point is, if MINI has an agreement with its dealers to compensate them say $1,500 per delayed vehicle, and the dealer pays out as little of that as possible to affected customers, then the dealer may profit.

This would all be so much more acceptable if MINI would simply offer a clear explanation as to how this happened and what they plan to do about it, if anything.

 

To answer this question, MINI, NA is paying for this. They have set aside money to "take care of the customers awaiting EPA Certification" on an individual basis. Nothing will come out of the dealer's pocket unless they choose to do so.

If you (the customer) say nothing, you will get nothing as it is just a delay unforeseen by the dealer. Is it an inconvenience? Yes, and in some cases (folks with a lease ending or who may have sold their previous vehicle) it is a major inconvenience. Are you "owed" anything? Not technically, but in the interest of customer service, loyalty and brand awareness, MINI has empowered the dealers to help at MINI's expense. It is clearly the right thing to do.

While there may be a cap per customer/instance, the dealer cannot profit from it. Everything will be submitted for reimbursement or reviewed in actual amounts. If you choose not to say anything or not be compensated in some way, the dealer DOES NOT POCKET $1,500.00 from you. MINI has an agreement with the dealers to KEEP THESE CUSTOMERS HAPPY, and it is being handled case by case. I would imagine that if you ask for the world, and there is a cap, that the dealer would have to pay the difference out of their pocket.

 

If there is indeed a cap, I'd like to know what it is. Of course I would choose that amount rather than a lesser amount. I'm not acquainted with you, but I wouldn't want to find out you got more than I did. This is set up as a customer vs. MINI renegotiation event - maybe the dealer would even help, using their "inside" knowledge of the cap amount.

MINI could save a lot of aggravation if they weren't so secretive about this. They ought to make a compensation plan and tell us what it is.

 

So of coarse it is frustrating with the wait; however, I wanted to see what you all are referring too as far as talking to MINI regarding compensation. I have not heard from my local dealer regarding the EPA delay or even my MA. Are you speaking with the dealer you ordered from, or are you all contacting the 1-800-ASKMINI number and speaking with a representative? How are you all requesting compensation? I sure would like to be offered something as well but unsure as to the best way to request some form of compensation. I was advised a set amount for my trade, but having them give me more would help a great deal as well. Hope to hear back from you all :-)

 

Yours sounds like the earliest date I've seen. I think the 8 days from 1 Oct allows for the application of the window stickers, some other processing, loading on the truck and the ride to your dealership. They are supposed to be processing the cars on a first in, first out basis.

We initially contacted the head of MINI USA sales and suggested an extended warranty would be nice and it shouldn't really cost MINI that much unless they expect their car to be unreliable. He told us that would not happen, but he told us the dealers were empowered to help us. However the dealer didn't seem to be doing much. We let them know we were very unhappy and they offered an additional $500 off the car. That was nice by my wife is still so frustrated that she is thinking about walking away and taking a breather from MINI for awhile. She made an additional request but we haven't heard anything yet. Clearly what Mini is doing for some customers is more than they are doing for us. But if their offer makes her feel okay about the whole thing than it will work for us.

Call your MA and make your request.

 

Earlier in this thread there were some MINI USA names mentioned, probably 3 or 4 pages back. I think if you email these folks, you'll be happy, as I am. My guess is they are trying to tailor the settlements to the individual needs.

 

I am not saying anyone is acting like an A-hole. We are all upset and pissed off that we do not have our cars yet. We will never know the whole story and I have learned dealing with over 350 employees every day that there are always 3 sides to every story. We will never know who to blame. My dealer is not giving me any real information and when I email Mini USA I got back the same stocked answer. When I emailed the people from Mini USA who is listed in this thread, I did get an email sent back to me and I did talked with one of them. And Mini USA did take care of me for my situation. Would I like more of course I would, and when my car comes in I am going to ask for something off the price and/or some accessories. But the old saying " you catch more flies with honey or sugar then you do with vinegar" is so true because this is the situation and you can be rude to the dealer and or the Mini USA, but we are not going to get our cars until they are ready to be release.

 

My car was dropped off at Baltimore yesterday......The WAIT begins.......:(:(

 

I am really not sure who is footing the bill for this. My guess is Mini USA is offering dealers trunk money to keep people who ordered 2015's happy. What I don't like is they are not being very upfront or honest as to the amount of trunk money being offered to keep us from walking. I think the dealers know but are they keeping that information close to the vest to maximize their gain. Hence the unusual offers that are all over the map for various people who ordered cars and are currently in a bind. I am also betting MiniUSA is telling them keep hush about it to conceal the f-up on their part, and to prevent owners from demanding the same level of compensation across the board. Its sort of a whatever we can get away with attitude concealed as "good customer service". What they don't anticipate is people on forums talking about what their dealers are doing for them to keep them happy during a delay MiniUSA created.

For that reason, I am at the point of walking on the ordered car and picking up a gen 2 Goodwood car based on the lack of transparency coming from MiniUSA. If they started by saying, hey we screwed up, here is what we are going to offer to make things right, I would be a lot more satisfied with the situation then I am right now.

 

Agreed. The upfront and honest approach works for any relationship. Right?
As for the delay I'm trying to save more for a down payment. For me a better compensation would be a very low interest rate.

 

For me...I would want the extended warrenty OR $1000.00 off in addition to the customery $500.00 I received. I will be approaching the dealership on the above requests. I expect to get nothing as usual.

 

I hear what you're saying and agree with your frustration yet am trying to see it from their side. I'm sure dealers have a maximum amount they would be reimbursed to keep a sale from walking. Of course they aren't going to tell any of us what that is. Would you? Do you tell your MA you can afford $30K for the car but hope to get it for $28K? Nope. You negotiate for the best deal you can get without showing all of your cards.

MINI is doing the same thing. They may be able to spend $2K on you (a figure I completely made up) but if they can keep you from walking away by only spending $500, then that's what they'll do.

I'd prefer more transparency but it's not going to happen. It wouldn't make business sense to do so. Just like MINI not making a general announcement about the 2015 screw up is perfectly logical. If they don't have to tell the world then why would they scare off potential customers? In the model year there is only a small window where people will be affected by this and that window is closing. Those ordering soon will see no delay.

I don't like how this has been handled but I understand why they're doing what they're doing. I would like to have words with the idiot(s) who screwed up in the first place.

 

I asked my MA to cover the extra expenses for my current car during the time between original delivery and new delivery dates. That came out to ~$250 for gas - for which I calculated the difference between 25mpg in my WRX and 40mpg in the MINI over the 4400 miles I will put on my car just commuting to work each day during an 8 week delay.

I also asked them to cover an unexpected 30k mile service to the tune of $500 (which really is only a benefit to them since I won't see any money from it)

- they instantly agreed to both.

I felt that was fair. They originally offered me more in trade than I owe on my car which means that my 2 payments during the delay are really MINI payments + some (since the Justa I bought is a cheaper car). I'd rather take an extra little bit now and have a good relationship with my dealership than demand extra compensation now than potentially create a bad relationship where they're less willing to compromise later on service/loaner cars etc which can easily add up to more than $500 over the life of my ownership - I really don't feel that my dealership owes me anything other than the car I ordered in showroom condition.

 

How much more did they offer you on your trade? And how did you work this request to them? Had your MA already told you about the delay, or did you come to them with the fact that you know about this delay?