Hi all
I posted this on the mini2 forums and wanted to copy it here. It's also my first post.
I want people to be aware of the company autolumination, spectrumled, or superlumination all run by chris bacon.
Quick Story:
I basically ordered four "Matrix II 32 Led" listed on there website as completely clear/no color.- But they sent me colored ones (NOT WHAT I ORDERED). Well, I can't use these since I'm putting them in a white tail light and don't want to "see" the red or amber color.
So I emailed them to return them and get new ones...but they wrote me...
"You never at any time until today said they must be in a clear base . Had you done so, we would have checked stock to see what is here and communicated that to you"
That's like ordering a blue mini and getting a pink one...'hey, you never said to us you didn't want pink'.
Anyway, I emailed them I would send the LEDs back, since they are not what I ordered. So they wrote me:
"If you wish to exchange, we can do that dollar for dollar. If you prefer a refund, we retain a 20% testing/restocking fee on the returns." FYI: The dollar for dollar is a credit at their store.
Well, I don't want a credit to buy something else and I don't want to be hit with 20% restocking fee.
I just want to send the WRONG items back (on my dime i might add) and get a full refund.
well, after many other emails - they refused to do this.
Anyway, I contacted my bank and filed a claim to get a full credit. I also returned the products to them at my cost i might add. What a pain and waste of time.
I understand this is my first post, but I want people to be aware of this very shady website.
regards,
jeff
I posted this on the mini2 forums and wanted to copy it here. It's also my first post.
I want people to be aware of the company autolumination, spectrumled, or superlumination all run by chris bacon.
Quick Story:
I basically ordered four "Matrix II 32 Led" listed on there website as completely clear/no color.- But they sent me colored ones (NOT WHAT I ORDERED). Well, I can't use these since I'm putting them in a white tail light and don't want to "see" the red or amber color.
So I emailed them to return them and get new ones...but they wrote me...
"You never at any time until today said they must be in a clear base . Had you done so, we would have checked stock to see what is here and communicated that to you"
That's like ordering a blue mini and getting a pink one...'hey, you never said to us you didn't want pink'.
Anyway, I emailed them I would send the LEDs back, since they are not what I ordered. So they wrote me:
"If you wish to exchange, we can do that dollar for dollar. If you prefer a refund, we retain a 20% testing/restocking fee on the returns." FYI: The dollar for dollar is a credit at their store.
Well, I don't want a credit to buy something else and I don't want to be hit with 20% restocking fee.
I just want to send the WRONG items back (on my dime i might add) and get a full refund.
well, after many other emails - they refused to do this.
Anyway, I contacted my bank and filed a claim to get a full credit. I also returned the products to them at my cost i might add. What a pain and waste of time.
I understand this is my first post, but I want people to be aware of this very shady website.
regards,
jeff