Originally Posted by tahoetony

I too have a 2010 Mini convertible that had bluetooth mic issues. While I could hear people I was speaking with just fine, they could not understand a word that I was saying, even when at a dead stop with the top up.

This car was purchased in January 2011, and I didnt even notice the problem for a month or so until someone brought it to my attention.

Being a guy that hardly ever uses his phone in the car anyway, this issue was not a high priority with me to take in for warranty repair. My wife finally got tired of me lollygagging around on this issue and she found this thread on the internet.

So after reading this thread I thought, oh great, MINI is ducking this one and my dealer is probably also going to give a song and dance on it.

I took my MINI in for the microphone issue and, like many of you experienced, I got a phone call back from the service department saying the techs failed to find any fault--sounded just fine to them.

When I got back to the dealership, I got ahold of the service manager and asked him to wait while I went out to my car and called his personal cell phone. Sure enough, he could not understand a word I was saying and he took the car back.

Well, after a few more days of troubleshooting, including a microphone replacement that did not help, I am happy to report that I recieved my MINI back today with the bluetooth system working as adverstised. Made a call to my wife at both a stand still and 60 MPH with top down and she said she could now completely understand our conversation.

My dealer said what finally fixed it was replacing the Bluetooth control module and apparently it's replacement requires taking the dash apart. Anyway, I wanted to pass to all with this problem that there is hope if you get the right service department and stay firm.

Y'all take care and have a great holiday season!