Issues with 1FastMini... Resolved
5th Gear
Joined: May 2008
Posts: 961
Likes: 0
From: San Francisco
OK.. from someone who worked in the ups billing site here in SC...
Call the UPS Customer service.. explain to them you need a copy of the shipper bill. They can pull it up, they can actually see the whole thing. Regardless of its age, the doc can be found. A photo copy of it can be sent to you.
I have to tell you, when you call the 1-800 number you will only get to speak to someone in Tier 1. Ask them to please send a ticket to Tier 2, which the information will be given to the woman who is in the same building.
She will look up the information, because Canada is considered international, it may take a bit longer to get the doc.. but it can be done..
Yes.. the number is invalid.. if you're looking on the USA side. If you don't specify when you call that you are looking for a Canadian shipment, they will auto-look in the us.. having no reason to check any other database... You have to be specific, especially if they person from UPS is a new billing analyst, they won't know that the code is coded for Canada..
The shipping number on the document that is listed here is invalid. There is information missing.. but that could have been the analyst not putting all the info there, or simply it's not a valid UPS tracking number.. It is a 1z tracking number, but going to Canada it shouldn't be a ground shipment..
There is more paperwork that is available if the shipper pulls up the invoice for UPS, for that month, and looks. The package that was sent will be listed as a world ship.. There is a full tracking number there.
If he doesn't have the invoice, easy enough he just has to call and request a rebill and they will send the invoice again.
I think waiting so long, doesn't help.. I would have been all over this months ago. And I think that doing it in public, which drew some wild accusations, that if I were the vendor my answer would have been the same. He is dealing it in private.. and what more is there to say?
I wouldn't come and feel like I have to defend myself. We are human, we make mistakes..
I sometimes really hate how people tend to jump on a bandwagon.. because of remarks that are negative. Yes, this is an open forum and it is good to know when things aren't necessarily correct.. but give the guy a break.. he said he is working on it! let him fix it!
Call the UPS Customer service.. explain to them you need a copy of the shipper bill. They can pull it up, they can actually see the whole thing. Regardless of its age, the doc can be found. A photo copy of it can be sent to you.
I have to tell you, when you call the 1-800 number you will only get to speak to someone in Tier 1. Ask them to please send a ticket to Tier 2, which the information will be given to the woman who is in the same building.
She will look up the information, because Canada is considered international, it may take a bit longer to get the doc.. but it can be done..
Yes.. the number is invalid.. if you're looking on the USA side. If you don't specify when you call that you are looking for a Canadian shipment, they will auto-look in the us.. having no reason to check any other database... You have to be specific, especially if they person from UPS is a new billing analyst, they won't know that the code is coded for Canada..
The shipping number on the document that is listed here is invalid. There is information missing.. but that could have been the analyst not putting all the info there, or simply it's not a valid UPS tracking number.. It is a 1z tracking number, but going to Canada it shouldn't be a ground shipment..
There is more paperwork that is available if the shipper pulls up the invoice for UPS, for that month, and looks. The package that was sent will be listed as a world ship.. There is a full tracking number there.
If he doesn't have the invoice, easy enough he just has to call and request a rebill and they will send the invoice again.
I think waiting so long, doesn't help.. I would have been all over this months ago. And I think that doing it in public, which drew some wild accusations, that if I were the vendor my answer would have been the same. He is dealing it in private.. and what more is there to say?
I wouldn't come and feel like I have to defend myself. We are human, we make mistakes..
I sometimes really hate how people tend to jump on a bandwagon.. because of remarks that are negative. Yes, this is an open forum and it is good to know when things aren't necessarily correct.. but give the guy a break.. he said he is working on it! let him fix it!
Last edited by MichaelSF; Aug 14, 2008 at 08:44 PM.
I'm just glad you guys don't work for NASA....
5th Gear
Joined: May 2008
Posts: 961
Likes: 0
From: San Francisco
I'm just another female member that he has TRIED to swap sex for parts.
I don't know, but this seems like a line that should be featured on one of the late night talk shows, Leno, Kimmel, or ?
And this sure puts our revived heated discussion on spelling and grammar to shame.
https://www.northamericanmotoring.co...=74683&page=16
I don't know, but this seems like a line that should be featured on one of the late night talk shows, Leno, Kimmel, or ?
And this sure puts our revived heated discussion on spelling and grammar to shame.
https://www.northamericanmotoring.co...=74683&page=16
5th Gear
Joined: May 2008
Posts: 961
Likes: 0
From: San Francisco
Update:
Eddie has resolved this item for me. A full refund for the part was provided. I understand many people on NAM have had good experience with 1FastMini, I hope Eddie continues to provide good service to NAMers.
Thanks for the support!
Eddie has resolved this item for me. A full refund for the part was provided. I understand many people on NAM have had good experience with 1FastMini, I hope Eddie continues to provide good service to NAMers.
Thanks for the support!
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