I purchased a new Clubman S in March from a local dealer, and five weeks ago placed an order for a "protective boot space cover" to keep my shedding dog's hair from matting my carpet on a planned cross country trip this coming week.

It's been FIVE WEEKS, and I have gotten nothing but a stalling technique from my dealer parts department. They say that the Ontario distributor has 17 of them in stock, but they will not ship them to the dealer. The parts worker at the dealership has talked to four different people at the Ontario distributor ship with nothing happening. I have already cancelled my plane tickets and since I will not have the cover by this Friday when we are leaving, we will have to take my wife's older car.

I AM VERY, VERY DISAPPOINTED IN THIS WHOLE SITUATION ..... thought that BMW/MINI had a better system and was more customer sensitive. When I called MiniUSA customer service, I was told that they do not "get involved in part orders". I am happy with the car, but might not have purchased it if I knew that service and order responses was going to be this poor.

Anyone else have this type of scenario happen?

 

Get used to it ! It is fun to drive ...right ?

 

Korby,

Yeah! It's fun to drive, but when I spend $31,100 of my money, I do not expect to be blown off with a request that might even give them more of my money and make the driving even more enjoyable.

 

I'm not familiar with the item that you've ordered, but have you considered using a blanket?

 

More likely that the dealer is clueless than MINI "Refuses to ship it to them". Give another dealer a call and find out what the availability is. There are tons of dealers that support this site.

 

Sorry for my cynical post but I usualy have to order twice because they lose the first one and then never call me back . Both dealers around me seem to have nothing in stock . Took 2 months for touch up paint . Takes them hours sometimes to even find the part in there computer .

 

How about putting them in cages where they belong.

 

Special order parts for the Clubman are taking 7-9 weeks, on average, to be delivered at the dealership.

BMW always has had a tendency to release new models to market with very poor parts support in the pipeline.

Parts for the Clubman should be in the mainstream about 6-8 months after the car has been released.

It was the same situation for the R56 last year

All parts seem to have a priority to be delivered at the assembly line.

 

From what you've written, it appears that your dealership has gone above the call of duty to resolve your problem. They explained to you that the distributor won't send out the product and the parts guy spoke to four different people there. That seems like very good customer service.

As Clubman S said, we found the same situation last year after the introduction of the R56 coupe. Even simple parts just couldn't be had for several months.

The Ipod adaptor and the Sirius radio were supposed to be production items, but weren't available until several months after my car arrived here in April 2007.

While the distributor may have several of the boot space covers in stock, they may not want to start sending them out until they have more than the 17 you mentioned. If they go on sale and they're instantly out of stock, that might cause even more headaches in fielding angry calls.