I've been lurking here for several months and I finally ordered a Cooper S last weekend. Today was the first day that I was able to log in to the Owner's Lounge and track my order. I noticed in the order detail that it doesn't specify a Black Roof. Is this typical?

Thanks. :smile:

 

In the first few days the Order Detail can be wrong. Mine was...first day it showed BRG and then the next day the right one. :smile:

 

I had a similar experience with several details. Car was built exactly as I specified. Your MA can double-check it; that's what I did.

Congrats on the new MINI.

 

One other thing, Kev!n... while it's true that some discrepancies resolve themselves within a few days after your Owners' Lounge login goes live, there are some details -- specifically, dealer-installed options -- that will probably never show up in the OL. This can be quite unnerving, but double-checking with your MA (as eMINI advises) should put you at ease.

Having said this... the wait is still miserable! "This, too, shall pass."

 

Thanks for the replies. I checked this morning and the Rear Fog that I added a few days ago is now listed, but the black roof still isn't. I'm starting to wonder if that's an item that isn't shown on the order details. I'll check with my MA this afternoon.

 

Don't be alarmed. Like you, my exact details didn't show up for about 3 days. Even then, my Anthracite Headliner never showed up. I've confirmed with my MA and ASK-MINI that my MCS does, in fact, have the headliner.

 

Don't even worry about it - that screen is not accurate. Your MA won't be able to tell you anythgin you don't already see. The only other information you can get is calling ask-mini and speaking to someone that can see the actual build sheet. Contrary to advice given on forums, the MA is pretty useless for order/tracking info. You see everything they do and they have no shipping info. ASK-MINI is all you need.

 

Actually, this assessment should probably vary from MA to MA.

Once your car leaves the dock, your MA is the one who has the Bill of Lading info (that you can't get from ASK MINI or the OL). If you're on Wallenius, you can track through the WW website. If not, your MA -- and only your MA, from what I've experienced -- can give you the info you need.

 

Actually my MA and ASK-MINI told me the exact opposite - this is exactly what I'm talking about. I got my info from ASK-MINI and my MA had no way to track it until it made shore. This was just a couple months ago - perhaps things have changed from the past.

 

Newbie Question: How do I contact ASK-MINI?

 

My OL description never stated a white top, but that's what it has.

 

Call 1-866-ASK-MINI... there's an automated system you can go through, but I'd recommend opting to speak to a human. The wait has never been longer than 30 seconds. Outstanding customer service.

 

Thanks! I assumed it was a toll free number, I tried 800 and 888 but not 866.

BTW, 888 is a fax machine, and it's loud.

 

My experience is within the past several weeks, and I'm not so much suggesting it applies universally as encouraging anxious prospective motorists to be aware of two fundamental laws: (1) The Owners' Lounge is useless, as far as tracking goes. (2) ASK-MINI and your MA may have different information, so it is probably wise to keep in touch with both, once the car has left Southampton.

By the way, Kaelaria... congrats on your 666th post. Have a devilishly good day, mate!

 

I called ASK-MINI and they said it sometimes doesn't list the roof and miror color online. The order is correct though.

 

Having just gone through the order tracking process a few weeks ago, it took about two weeks before my screen showed the correct stats for color and options. My BRG/B was listed the whole time as CR/W, imagine my surprise at that little switch. My MA did warn me ahead of time about that though. He said that the intial listing is pretty generic and that it takes a bit for the order to be processed before the proper info shows up. Dealer options wont ever show so if you asked for mirror caps as a dealer option, dont expect to see them on the list. Also, if your mirror caps are the same color as the roof, I doubt it will show that, I know mine didnt say anything about mirror color. Theres a really good FAQ on MINI2.com that steps you through the whole tracking process. http://www.mini2.com/forum/faq.php?f...aq_tracking_us it includes phone numbers, web addresses, etc. etc.

 

I just checked this morning and my car has been Scheduled for Production and assigned a VIN!

 

What VIN #?
Mine was just assigned too... last 7 digits are TL12805.