I just had a terrible experience with the publisher of MC2 magazine Barry Brazier. I am a subscriber (but not for much longer) according to Barry. I called his office to simply enquire about a back issue which was ordered some two weeks ago. Instead of being professional and empathetic he laughed at me and said only two weeks huh? I find this abhorant and told him so he then became even more irrtate essentially calling me names and describing me as some unreasonable monster even though many other people have called to enquire about their magazines. I just wanted everyone to know how unprofessional this man is and the way he does business is outrageous.

 

Thus sayeth one side of the story.

I've had several exchanges with Barry, and they've been very pleasant. He's bent over backwards to get me lost or damaged issues.

I always suspect anyone who says how nice and reasonable they were, and how the other person was an ogre. You don't get an explosion without lighting the fuse.

 

I ordered back issues from him and had them on my doorstep exactly 2 days after I ordered them... Found him to be nothing but professional and pleasent when talking with him...

 

Except for those times you show up right after the guy who lit the fuse.

 

I was a "charter" subscriber. In that first year, I received two heavily damaged issues and didn't receive another two issues. I sent an email about replacing one of the missing issues but never heard back. I think my experience was not typical, but I didn't re-subscribe. I do like the free t-shirt I got though!

 

Good point. All about being human.

 

There was another unhappy poster about a year or so back, not getting their issues shipped in a reasonable time to timbuk2 or to that affect,
that thread actually made me subscribe and I even got a nice call from Barry that night.

 

Yeah, I remember that guy. He lived in outer bumfk Australia.

 

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I remember that post, too. I keep forgetting to start a subscription. I'll look into right now and post back if I find an Ogre.

 

Same here...

 

I got a bunch of free issues from a vendor here. I flipped through...not much of interest to me. what back issues do you need? If it's one I have, you're welcome to it. I have no patience for bad service, whether Barry was having a bad day or not.

 

I am sure Barry has better things to do than argue and insult subscribers on the phone. I am sure there is plenty of embellishing going on from the OP.

 

What's MC2?

 

The latest MINI centered magazine.

http://www.mc2magazine.com/Welcome_to_MC2_Magazine.cfm