But Apple does a better job of providing forward compatibility - look at the way they developed the Intel-based dual core architecture.... You can run code developed for the older PowerPC based Macs on the new Intel chip set. It may be slower than code developed specifically for the Intel chips, but it will still run....

 

There are some lower priced e-mail services that only give you ~6 mb of mail storage space as part of a ploy to get you to sign up (and pay $) for more. I could imagine 6 mb's getting easily overwhelmed based on what has been posted in this thread alone. Not saying that Brian has a space-constrained e-mail service, but the dog ate my homework characterization is a bit over the top too.

A couple of comments/questions:

1. Regarding the valid point of the thread, the valid point was made around the third post. At some stage of the thread's evolution, the thread became an exercise in piling on (or dogpiling) with (in my opinion) no real purpose being served other than as a means for a shared cathartic experience. You are getting the same response from Brian whether 10 or 200 people posted.

2. Regarding the shipping timeline, did you make a condition of your order the arrival of the order by a time certain? Like, you needed the chip in your hands by June 15, 2006 so that you could race your car in event Y where you had a sponsorship deal worth $20 million hanging in the balance.... If not, and Brian and Randy are making a diligent effort to make things right for you, then let them work their effort to make things right.

In all honesty, I think the time has come for everyone to take a deep breath and let Brian and Randy work the issues.

 

Boy, you sure can't please everyone. I can appreciate the irritation and pain most of you posting have gone through trying to deal with an obviously over extended vendor. It's just impossible for 2 Men to compete in a race series, develop parts, fill orders, work on cars, and stay on top of all of the massive communication required for a business on the fast track due to building a fiercely loyal following in the past 4 years, pulley party after pulley party.

I also understand most of you that have negative experiences are posting because lately you have had no other method to vent your problems/concerns/issues, and have hoped that Brian or Randy would stumble (well, how could you miss it really?) over this thread, so that the healing may begin.

I for one, have faith that Randy will find the right direction to go, and quickly after such a public flaying. That right direction will certainly not please everyone, that's for sure.... So I say to Randy, do what works best for you my man. In the end it's you and your family that matters the most.

From Benjamin "Do what makes you happy" in Norfolk.

 

That is the best advice I have heard in this thread to date. The only thing I would add is to extend the advice to Brian as well - they are both going to be doing some heavy lifting in the not too distant future.

 

I disagree. If your e-mail had been down since June 22, would you not notice it, or you might have noticed but just let it go? It is part of the business operations. If the service provider screwed up the account and it has taken nearly 4 weeks for them to fix it, I might allow some forgiveness. Otherwise, I find it equivalent to saying that your phone had been disconnected for the past several weeks, or that the mailman had stopped delivering to your address, and letting it go without trying to fix the situation.

 

At least Randy and Brian are used to wearing Nomex.
Wish you were local - I'd give you a hand...

 

Not if I had been on vacation where there was no Internet service. Sometimes, people do in fact go to places where there is no Internet service. But I don't know Brian, so I don't know the circumstances. I was only giving an example of how his e-mail service could be down/not available/filled. Vacations are supposed to be opportunities to re-charge your batteries; not continue work in a different location.

 

They may need to go to work in their Nomex suits for a while.... Yeah, if they were local, I would offer my assistance as well.

 

I think that the entire " vacation " issue was that it came after a ill advised week or so off for " racing " . If you look at all the posters that were awaiting , parts , refunds , receipts and return calls all while they were putting Randy's car back together from the last " race " and then during the trip to and back from the most recent " race " you have to feel their pain when they finally return the entire organization is off on vacation. Now I understand vacations , there could have been pre paid tickets and other commitments that were unchangeable. With that in mind it is even more ludicrous that they chose to go racing before their vacation even after being told exactly what would happen by myself as well as others if they did. Forget about the commitment to the sponsors. It was set up at the very beginning of the sponsorship drive that if the event did not come off the money would be returned . That question was asked several times and the return of the money was assured. That excuse is complete BS and an insult to everyone of us by even uttering it. As for racing to develop THEIR products, just what are those? I mean the pulleys and shifter are from Craven Speed or M7, the exhaust is causing nothing but problems and now it comes out that " their " HID is actually sourced from another company. Just what has this racing really done for them or even more importantly the Mini community ? With the business they lost in the last few weeks they could have afforded to go racing with out handouts and had happy customers to boot.

mark

 

Dude I don't need you 2 cents telling me everything is fine and I should be patient. I have been patient since June 10th when my package was signed for by someone at WMS. I was told "end of next week". Thats what I hold a vendor to. No more no less. I can give extra time no problem. As I said there's more to it than my missing chip. It's the crap service of not being able to get ahold of anyone that pisses me off. Pull your lips from WMS' *** for a second and put yourself in someone elses shoes. It's not like I was told backorder up front. I would've just went elsewhere no bid big deal. i have said that 3 times throughout this thread to clear things up for fella's such as yourself. Instead I am playing phone tag with these guys.

As far as the email being down excuse. Crap i hear that one all the time and the persons email who went down is usually the guy that owes something.

 

Spending money on R&D and racing to eventually put out a product that will be top notch is great.....but maybe spending the money to get some one in the office full time to actually manage the place will help create the revenue that will pay for itself, and then build customer loyalty.

I know Randy has a tight financial situation (from reading all the info throughout this board), and I have seen how he conducts business and the time he can spend with customers, seen the shop, seen how he conducts business. I have also met Brian as he is a friend of a friend. Both of these guys are GREAT guys, no one is contesting that....but business is business. Customers expect results. The only products they care about are the ones going on their car....excuses only make customers mad, they don't want to hear about other's issues, they only care about their own stuff. (not saying that the ONLY thing they care about is their stuff, but you know what I mean.)

I am a customer/consumer....but when I pay for my items, I expect them right away and I also expect to be in contact with the vendor during the process and if there are problems, I want to be able to trouble shoot with them.

Randy and Brian alone can not handle the business to the level they need to...the demand is way higher than their ability, and the cost of running the business to be successful is restrictive for them.

Hopefully with a sound investment in office management and staffing, the business can grow and create the customer service their customers are crying for.....I know I will not order from them until their customer service improves...and I am only about 20 minutes away from them....and was there when the shop opened at it's current location.

I certainly hope Randy and Brian can figure out a business plan, or find investors to help them get the office organized and keep it running.

We all need vacations, we all want breaks...and anyone deserves them, but before the ENTIRE business goes on break or to a race, there should be a plan in place to make sure orders and pending situations are handled....and new orders can be processed.....this is hard when there are only 2 guys, and both guys are away.

 

It's called Rosetta.
I use Macs all day long. Wouldn't use anything else if I had a choice but I have to do some Windows only stuff on occasions.

I'm testing one of the Intel Macs at this time. It's fast and it runs XP Pro quite nicely.
Too bad I don't get to keep it

 

so is webb back on track, can I order parts now? confused:

 

You may call me immature all you want, and to say that my little post is uncalled for and offends you says just how personal you are taking this problem that WMS has created for you. I understand your problem, but talk about uncalled for.........

If you're cussing and swearing at any business it becomes a joke in itself to most and loose credibility. Maybe you should learn some manners and prepare to take it if you dish it out like that in your above post. You attack me right off the handle when I say i'm glad that your posts like this are done??????? Wow. F..ing his customers for a while eh???? Talk about immature.

 

Hmm.....I dont see where I made any reference to you at all? In otherwords stay out of it.

 

I too am soon to want to order parts ... Brian What can we expect if we make an order say in the next month??? My money has a lot of value to me and If I send out 500 for an HDI and Pulley I want to know what to expect.. I'd really hate to have to go Alta instead.

 

I'd like to know as well; I plan on ordering an HDI very soon.

 

This post is a joke. Webb Motorsports can do what they bloody hell feel like. If they want to go on vacation, or race, who the hell are you to say that it was ill advised?

Webb Motorsports business practices clearly thin their customer base of the ones they dont really need, especially the ones that dont approve of their racing and vacations, you being a good example.

btw, regarding the sponsorship and the sponsors, you didnt donate jack, so why the f#ck are you even mentioning it? And for the record, ALL sponsors are very happy with the way things turned out at the track.

 

Thinning out customers is an interesting concept.

For now, let's say you are right. Presuming that is true, it is still not a very nice way to treat people who aren't accustomed to that way of doing business. It is awfully cruel to people who don't go into fully aware that customer service is not a priority.

In my business if I want to "thin out" my customer base, I raise my prices, I don't make an overt attempt to p*ss people off.

By the way, Monday night a storm here uprooted a 45 foot tree at my office which downed all my lines. I am without power, phones, interenet and everything in-between. I have continued to serve my clients throughout. You find a way to get alternate e-mail, internet, phone, meeting locations or anything necessary to serve your customers.

 

I wasn't intentionally dogpiling like some may have in this thread. I seen this as some have to get a way for WEBB Motorsports to respond to our legitimate issues. I mean come on, I've been trying to get ahold of webb (or anybody there; I even talked to bridget who wrote my number down and swore he would call be back that same day) for 5 months now regarding my faulty UNICHIP. I'm even having a hard time trying to get UNICHIP to help me with my issue. Brian PM'd me once after I PM'd him but after that, he disappeared also.

At work us I.T. people use these when we are out of the office.


you can be connected to email anywhere you get a cellphone signal. No more excuses (plus they are very affordable).....

 

Post deleted

 

Is it just me,or does anyone else see the entertainment value of the previous 9 pages of posts.I'm not the brightest light on the string,but i got it at about post #3.Q

 

lol, where are the defective parts? The only thing that most resembles a "defective" part is the exhaust issue with K9MINI, which sounds to me is none of our business, and by the sounds of the circumstances is hardly worthy of a defective part reference.

When you put innovative performance parts on your car (from ANY tuner), everyone takes the risk of the POS not working. It's part of the game. Like they say, you gotta pay to play, and if you're going to cry when something doesnt work, this probably isn't the game for you.

Having said that, most of the gripes people have here with WMS is shipping issues.

 

Camelpilot,

I'm sure glad you know my circumstances just by looking at my sig. Must be a psychic. NOT!

 

No I don't know your circumstances. I hope your issues get worked out.