I have attempted to contact Brian and/or Randy at Webb Motorsports for a refund for parts returned and Brian said he has already resold and I now only find a full email mailbox for Brian and no contact for Randy anymore as well.
Any one know what's going on? Have they finally gone Belly-up? Someone must know.

Thanks

 

They are at some Mini Event.

I ordered a HDI from there, and evidently it was the day after they stepped out of the office for the event. ; )

voicemail says they will be back on July 3rd (or 4th, unsure).

303 683 4424 is their new number!

 

Ya what he said....
I spoke with one of the lads the Friday before they left. They are at an event for the week (listen to their message). Of course with the holiday on Monday they probably won't re-open the shop 'til Tuesday.

Don't worry about getting punked off. these guys seem really solid and have a decent rep in the community. In fact they managed to ship out my Unichip and drop ship a crank pulley before they left cause I was in a jam!

Give them 'til after the weekend and call...


Seann

 

I'd wait till wed.

 

You know there are other people that work at Webb Motorsports besides Brian and Randy. While they are the upper eichelon (or however you spell it) the other two or three are more than capable of handling your request. It's just like going directly to Bill Ford for warranty problems on your car, while my dad did on his navigator (old HS buddies), it's just not practical and more than likely NOT needed.

 

And number two you need to keep your ranting sarcasm under control your making yourself look real irrational, and because it's bordering on a personal attack against other member(s), which believe it or not is against site guidelines. Webb will never go "belly-up" as long as there is a MINI tuning market, they make and distribute some of the best MINI performance accessories in the world. If you can't deal with the way they do business don't give them any, find someone else. Randy and WMS in general are in the process of changing their business strategy, with no pulley parties and less racing, to make themselves more availible to customers. If anyone can't handle them taking a long vacation from irrational people, like I said take your money somewhere else. I know the guys @ M7 are spectacular, as are both Detroit Tuned, and Outmotoring.com.

Mike

 

One thing that occurred to me if you don't like the WMS business model but want their goodies: Buy the WMS goodies from a dealer of theirs. You may end up paying a mark-up over what you would have paid to WMS, but you have someone local (or certainly more local than Colorado) who you can harass when they are not as responsive as you feel they should be. And, you won't have to pay the local dealer until the WMS goodies that you ordered arrive....

 

Hey Chili Cooper S, what are you, the hall monitor of NAM now? I made no "ranting sarcasm" that I know of - you need to do more with your life than hover over this message board and try to pick fights!
I happen to like everything I've ever purchased from WMS, and I have had a great number of positive business experiences with them.
My current issues have been answered by those thoughtful enought to explain what was clearly not readily known by all - they're out playing. Good enough. Unanswered emails and phone messages don't instill a ton of confidence.

Now go chili ot for a while.

 

Everybody is attacking Pberry but @ the same time there have been more threads than anybody can count asking where Randy is, PB only has 11 posts so he probabaly didnt know that this was normal business for WMS so as far as attacking members go everybody needs to quit attacking PB! Maybe he should not have put in the belly up quote but if I had sent email after email and numerous calls with no response I would be highly upset myself, this is Pberry's thread and if you dont like what he says then dont post in it, were all adults here! It may not bother some to wait and wait with no response and then there are people like myself that hate to be put on hold and not know what is going on, I am sure PB is like me in the sense that if you let him know what is going on its all cool. PB for future reference the guys @ M7 are the best in the industry and will either answer the phone or return 24/7-365!

 

I have taken my post down.......you know what they say....if you can't say something nice don't say anything at all. I let a huge vent go and thats not going to help anyone.

Just dont expect any kind of customer service from WMS.

 

If someone can't count to two or three... You shouldn't be here.

I by no means am endorsing their business strategy, and I have told Brian, a good friend of mine, this. The only reason I am somewhat sticking up for them is because Brian is a good friend. I have chosen to go with M7, with all of my aftermarket products so far. Simply because since I install all of them, except for the majors, I want someone who I know will be there to answer questions and not only that, someone that produces and distributes products that are like ther others have said, the best in the industry.

What most people have gotten wrong about where I stand on this issue. It's not on Webb's side, that's for sure.

What I'm saying is PLEASE, BE MORE RATIONAL. I know we get jollies and self-satisfaction everytime we go to Wal-Mart, and having something that pisses us off and it doesn't get worked out the way we choose. WE WANT TO TALK TO "THE MANAGER" or "WHOEVER'S IN CHARGE."

Sadly, in this case as in some others, wanting to go the direct owner/operator to customer contact route isn't at all effiecent or easy, as we have seen with Randy.

What I'm saying in a nutshell about all situations:
Stop b!tching and think. Randy and Brian have 2 or 3 employees under them, simply to answer the phones, ship, and talk to customers. THEY have direct contact with either/or Brian or Randy at all times. If you call up, give them the situation, tell them that you want an answer soon, it will more than likely get resolved within a week tops. You, going straight to the leadership has obviously done nothing. Because they are busy people.

What gets me, is everyone acts like they are so God dam perfect, to the point where it's really starting to get annoying. These people have lives outside their jobs as I'm sure almost all of you do. They want to do things with their life. Randy has a Wife and Kids. Brian is currently working tenaciously at a college degree. Cut these people some slack. They are indeed people just like you and me. While they might not have the best outlook as to running a business, they are still human none the less and make mistakes.

Thanks

Mikey

 

I dunno about others but I've been waiting a month for my receipt on a pulley job when they last visited in SF.

 

We all make mistakes - now I see mine was to start this thread. I had no idea the hornet's nest it would invoke.

Sorry to all.

Paul