Your problem seems valid, I think the frustration of Webb loyalist is coming from the fact that you're posting on a public forum. It's sad that you feel that in order to get a hold of Webb, you have to hop on your megaphone here to get your point across. Say it don't spray it.

Is your frustration valid, of course. Do I agree with the way you're expressing your frustration, no way.

This thread has enough drama already.

 

Normally I would completely agree with you, and would not have posted. That being said, my next options seem to carrier pigeon or buying a ticket out to Colorado. If you reread my post I've pretty must exhausted all other options.

I don't know how to train pigeons, and I don't think it's really fair for me to have to spend $200+ on a plane ticket just to get a free warranty replacement on a resonator.

 

If you ever learn how to train pigeons, let me know. I might need some for my work.

 

Im new the the Mini so don't jump on me.

I purchased my Mini about 3 weeks ago, in that time I have ordered from OutMotoring, Stratmosphere, Whalen, M7, Griots Garage and WebMotorsports.

I have received ALL of my orders accept my Web order. I have sent Web 3 emails, and have not heard back from them at all.

I have been involved in the Miata community, S2000 community, and the Cadillac CTS-V community. I have purchased items for all the cars, and Never have I been treated this way.

Now Im not mad, my card is yet to be charged and Webmotorsports was kind enough to match the price on a sway bar from another vender. But just a touch of customer service could solve ALL of the problems I have read about. In the meantime Im going to wait to see if I hear a reply to this last email I just sent. If I dont... Im going to have to order the stuff elsewhere and try to cancel my Web order..

In short I think what people here are trying to say is "Web, we like you and your products but if you cant juggle the business and everything else you have some choices to make..."

 

Apparently you never ordered anything from Corky Bell.

 

Hey, my sway bar just showed up.
Miracles will never cease.

And yes I did order stuff from Corkey and FM (Miata turbo kit took 6 weeks!)

 

Sorry you didnt get an update on your order. As you can see, we still do process your orders though. Every online order I process, I give an e-mail update to the customer. I am sure someone here can confirm this.

I am once again the only one in the office for a little while as James and Rich decided they were done, and Randy is in training this week. I worked straight from 9am-6pm today(ok, I took 30 min for lunch...) and hopefully took care of everyone who tried to contact us. I will be in class all day on wednesday and thursday which will throw things off.

Just thought I would warn some of you.

-Brian

 

Has my HDI gone out yet?

 

I did get a reply email telling me that the pulleys are back ordered.
I ordered my M7 Springs and got an email within 1/2 hour telling me that they were back ordered.
probably just a difference of software you and they are using.
Updates are good...
Look forward to seeing the pulley.
Thanks
T

 

This is a quote from a customer e-mail I got today... No joke.

> Thank you sir!
>
> Chat you soon, and I hope those tubes get there.
>
> Take care, and thanks for your great service!


-Brian

 

im still waiting for my plugs from AMVIV :(

 

I know this customer. He is an eccentric millionaire who spends tons of money on his dozen MINIs. He has his own car slang. He refers to hundred dollar bills as tubes. I hope you did not offend him.

 

Actually he is a customer in the military...

-Brian