The Detailers Paradise website is back up and running!
#1
The Detailers Paradise website is back up and running!
Yes, it's true... we're finally up and running again. Yay!
As you can imagine, 20 days of lost sales revenue has been a crushing blow to us. So, we are thrilled to finally have a website running again! We think you will enjoy the new look and functionality of the new site.
Here are a few points/updates about the new site:
Please let us know if you have any questions or concerns about the new website or the new shipping methodology. Also, your feedback is always very welcome! www.DetailersParadise.com
A BIG thanks to all of you for your ongoing support and Amazon orders as we went through this tough time!
-Heather
As you can imagine, 20 days of lost sales revenue has been a crushing blow to us. So, we are thrilled to finally have a website running again! We think you will enjoy the new look and functionality of the new site.
Here are a few points/updates about the new site:
- Ordering is working great and related functionality is as smooth as buttah.
- We still have a few products to load to the new site but you will find that all of our Prima products and our most popular microfiber are there, as well as several other products (such as Black Wow).
- Bundles are not yet on the site due to an uploading bug that we are still working on with tech support. In the meantime, please visit our Amazon Storefront (click HERE) to order our bundles. Tech support is not optimistic on being able to fix this issue but we continue to pressure them for a solution.
- Most microfiber becomes discounted when you buy 3 or more (for Waffle-Weave Drying Towels the discount kicks in when you buy 2 or more).
- Shipping: Our shipping charge methodology has changed. Instead of estimating shipping charges based on order total, we now use real-time UPS quotes based on actual weights. This will benefit those who are ordering light items like microfiber. Yes, sometimes this will also result in charges higher than what you would have paid under the old system. Note that we have not "padded" the shipping weights or added any surcharges; labor and boxes, etc. are still paid for by us, not you. Above all, the charges will be fair and actual. You only pay for what you're shipping. Why the change? UPS keeps increasing rates and we can't keep up! Under the old system, we lost significant money from subsidizing shipping charges. Under the new system, while we will still lose money on shipping, we won't lose nearly as much. This means that we can continue to offer you good pricing on products and tools while still managing to feed ourselves and pay mortgage. And, it is a fair system for you, our customers, with no surcharges or padding. By the way... UPS charges a base fee for all shipments and then adds small price increase increments as you add weight... therefore, as you add more items to your cart, your shipping charge per item will usually go down. (like you need extra incentive to add to your cart! ) Of course, we still offer FREE SHIPPING for all orders over $300!
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Please let us know if you have any questions or concerns about the new website or the new shipping methodology. Also, your feedback is always very welcome! www.DetailersParadise.com
A BIG thanks to all of you for your ongoing support and Amazon orders as we went through this tough time!
-Heather
Last edited by Prima Car Care; 06-17-2009 at 10:13 AM. Reason: Added shipping options info
#2
#4
Thanks for the feedback! Glad you like it, Jeremy.
-Heather
#7
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#8
Thanks for your order too!
-Heather
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#11
I've got some Prima products, now. Looking forward to using them. I must offer some constructive comment, however, about the descriptions on the web site. Some products appear so similar I cannot tell which one I should want.
Example is Finish and Swirl. The write-ups are so similar they appear to draw a distinction without a difference. Same can be said of Epic and Banana Gloss. Though I expect it is heresy here to say so, I could add Hydro to this latter group to make a trio among which it is hard to understand their meaningful differences and uses. This especially applies to the uninitiated. A couple of sentences that help us understand how to make the choice would be very helpful.
RC
Example is Finish and Swirl. The write-ups are so similar they appear to draw a distinction without a difference. Same can be said of Epic and Banana Gloss. Though I expect it is heresy here to say so, I could add Hydro to this latter group to make a trio among which it is hard to understand their meaningful differences and uses. This especially applies to the uninitiated. A couple of sentences that help us understand how to make the choice would be very helpful.
RC
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