Disappointed with my New MINI
So the dealer hasn't told you what caused the stall and knocking noise yet? That would be inexcusable behavior. I hope this is the last problem you have with your MINI for a long time and that he doesn't become a problem child.
First impressions Doctor Raja,
I find it very unprofessional of a business who refers to one as Ms or Mr when one clearly has Dr. in front of their name.....You, as has others have earned the title and should be addressed as such. A real fopah in my book.
It would seem from that, and the fact your MINI was delivered in such a state, they are clearly NOT paying attention to the details. Why I say "People Skills" should be a "-101 program." Maybe they should be sent to re-training in Montvale, NJ - lol.
The GM is correct in stating a "replacement MINI" is not "policy" for a new car transaction gone sour. Not sure that is part of any car dealers policy either. But I would also say that unless a new title has been registered with DMV, I personally would prefer to keep a customer happy, and it would be a consideration of mine if I were the GM. But, if they refuse to do so, then avenues must be pursued before a "lemon law" of sorts kicks in. I would check your local state laws concerning those requirments. Check with your local Consumer Protection Agency and the internet for those details.
Unfortunately from what I have read so far, the repairs and frequency of such described do not meet most states criteria. I truely hope it never does.
Keep pressing for something in writing if that is what you seek. And while no one is perfect, keep in mind neither are automobiles. Hang in there, keep pressing for something in writing if that is what you seek, and best of luck to a positive outcome. Keep us posted as to your progress.
I find it very unprofessional of a business who refers to one as Ms or Mr when one clearly has Dr. in front of their name.....You, as has others have earned the title and should be addressed as such. A real fopah in my book.
It would seem from that, and the fact your MINI was delivered in such a state, they are clearly NOT paying attention to the details. Why I say "People Skills" should be a "-101 program." Maybe they should be sent to re-training in Montvale, NJ - lol.
The GM is correct in stating a "replacement MINI" is not "policy" for a new car transaction gone sour. Not sure that is part of any car dealers policy either. But I would also say that unless a new title has been registered with DMV, I personally would prefer to keep a customer happy, and it would be a consideration of mine if I were the GM. But, if they refuse to do so, then avenues must be pursued before a "lemon law" of sorts kicks in. I would check your local state laws concerning those requirments. Check with your local Consumer Protection Agency and the internet for those details.
Unfortunately from what I have read so far, the repairs and frequency of such described do not meet most states criteria. I truely hope it never does.
Keep pressing for something in writing if that is what you seek. And while no one is perfect, keep in mind neither are automobiles. Hang in there, keep pressing for something in writing if that is what you seek, and best of luck to a positive outcome. Keep us posted as to your progress.
I'm sorry that your mini is having issues, but personally, your note detracts from my impression of the event. Anytime I hear that "I was almost killed and so was my dear child" in one of these complaint letters, it takes believability away for me personally. These things happen. They are not out to get you or kill your family. Go pick up the car and ask for a written receipt of the work done from the service department.
Sorry, but I think your indignation is not warranted.
Sorry, but I think your indignation is not warranted.
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4th Gear
Joined: Jul 2007
Posts: 509
Likes: 0
From: Southeast PA
EVERY Dealer service is entered into the MINI system. You have a right to kow WHAT service was performed on your MINI. This issue could be as simple as a connector not being properly seated and becoming disconnected .... or a failed piece of electronics.
I've gotten some great deals buying things from frustrated owners that turned out to be simple fixes to get corrected.
IMO Doctors need: Patients and Patience
Here's wishing you get this resolved quickly and start to enjoy your MINI.
Bob
I've gotten some great deals buying things from frustrated owners that turned out to be simple fixes to get corrected.
IMO Doctors need: Patients and Patience
Here's wishing you get this resolved quickly and start to enjoy your MINI.
Bob
Sorry you had problems with your new MINI right off the bat 
You did see that the very first reply to your email *was* from Ms. Gaitens, I assume...so you did hear from her, although it's not like she really provided you with any answers.
They will go over with you, in detail, whatever work was done to the car when you pick it up. If I were in your shoes, I would just hang on to the service records, and if it happens again, then the third time is the charm and you'll have the right to a new car via Lemon Law.
You did see that the very first reply to your email *was* from Ms. Gaitens, I assume...so you did hear from her, although it's not like she really provided you with any answers.
They will go over with you, in detail, whatever work was done to the car when you pick it up. If I were in your shoes, I would just hang on to the service records, and if it happens again, then the third time is the charm and you'll have the right to a new car via Lemon Law.
6th Gear
Joined: Apr 2007
Posts: 1,488
Likes: 0
From: Coralville, Iowa
A couple days back, I saw a recall-notice that 138,000 LEXUS cars may have defective valve springs. Nothing is more fundamental than valve springs; you would never expect it -- certainly not on a Lexus.
Crap can happen to ANY car. If MINI fixes the problem, be happy! MINI has been very good about fixing problems for me.
Crap can happen to ANY car. If MINI fixes the problem, be happy! MINI has been very good about fixing problems for me.
Last edited by oldsbear; Aug 7, 2010 at 08:08 AM. Reason: Words! Punctuation!
I think it's a smart move to get a record of your coorespondence in writing. Perhaps if you're not getting any satisfaction within a couple of days, see if there's somebody at BMW USA that you can escalate to.
Mr. Dombrowski,
The Mini North Scottsdale Service Manger personally met me when I picked up the car. He told me that he test drove the car and everything was perfect. With all the challenges I had getting my new car into the workshop in the first two weeks of owning it, I drove out of the dealership with Debi's email in my mind saying I will have a trouble free car.
To my disbelief, I got less than 10 miles from the dealership and the car stalled in a 45 mile hour area. Two cars behind me almost hit my car with my kid sitting next to me. I started the car again and there was a loud knocking sound from the motor & before I could get to a safer place, the car stalled again. My kid and I were almost run over by a pickup truck. Finally I got the car to a safer area to see the temprature light had come on and then the transmission light came on as well. Please review the pictures. I believe that there is a major problem with this car and I want you to take care of it ASAP. I am extremely disappointed and I am not sure what to do about it. I am a BMW X5 owner and I have never had an issue. With an experience like this I doubt BMW & Mini are doing a good job. If you even fix my Mini, after this second incident I will always be a dissatisfied customer because I feel I got a lemon car.
I hope you have a good answer for the lemon car that you have sold me.
Thanks,
Dr. Raja
The Mini North Scottsdale Service Manger personally met me when I picked up the car. He told me that he test drove the car and everything was perfect. With all the challenges I had getting my new car into the workshop in the first two weeks of owning it, I drove out of the dealership with Debi's email in my mind saying I will have a trouble free car.
To my disbelief, I got less than 10 miles from the dealership and the car stalled in a 45 mile hour area. Two cars behind me almost hit my car with my kid sitting next to me. I started the car again and there was a loud knocking sound from the motor & before I could get to a safer place, the car stalled again. My kid and I were almost run over by a pickup truck. Finally I got the car to a safer area to see the temprature light had come on and then the transmission light came on as well. Please review the pictures. I believe that there is a major problem with this car and I want you to take care of it ASAP. I am extremely disappointed and I am not sure what to do about it. I am a BMW X5 owner and I have never had an issue. With an experience like this I doubt BMW & Mini are doing a good job. If you even fix my Mini, after this second incident I will always be a dissatisfied customer because I feel I got a lemon car.
I hope you have a good answer for the lemon car that you have sold me.
Thanks,
Dr. Raja
I don't know, did I read the thread/e-mails wrong?
Am I far off-base?
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