Elusive Service Records - Help? - North American Motoring


Stock Problems/Issues Discussions related to warranty related issues and repairs, or other problems with the OEM parts and software for MINI Clubman (R55), Cooper and Cooper S(R56), and Cabrio (R57).

Elusive Service Records - Help?

Reply
 
 
 
Thread Tools Search this Thread
  #1  
Old 06-14-2012, 06:09 PM
SoundMessage SoundMessage is offline
3rd Gear
Thread Starter
 
Join Date: Jun 2012
Location: West Palm Beach, FL
Posts: 294
Thanks: 0
Thanked 0 Times in 0 Posts
Elusive Service Records - Help?

So, I'm trying to get a copy of the service records for my MINI 09 Clubman S, which I purchased used from Carmax.

I have tried:

- Phone call to MINI USA. They told me they don't have that information, but gave me the number for the original selling dealership, and told me they would provide me with what I'm looking for.

- Phone call to original selling dealership, Alexander MINI in Los Angeles. They told me they have the information, but they won't give it to me.

- Visit to my local MINI dealership's service department, Desert MINI in Las Vegas. They told me that no one can give me a copy of service records because they are confidential.

Can anyone help me out here? It seems like most of you have been able to obtain a copy of service records, but I'm just getting the run around.

Cheers.
Reply With Quote
  #2  
Old 06-14-2012, 08:01 PM
05r50 05r50 is offline
5th Gear
 
Join Date: Dec 2010
Location: Hilliard, Ohio
Posts: 706
Thanks: 0
Thanked 2 Times in 2 Posts
Wish I could help but I am in the same boat.

I don't get it. Why isn't the car history part of the car not part of the owner? I have tried the same thing many times and my SA says that can't share it with me.

Why?

I really don't care bout the previous owners' name address etc. Delete it, black it out, who cares!! Just give the records to the current owner. Once I pass on the car, I don't care that the dealer tells them I had an oil change or a failed fuel pump replaced.

Just sayin.
Reply With Quote
  #3  
Old 06-15-2012, 10:46 AM
schatzy62's Avatar
schatzy62 schatzy62 is offline
6th Gear
 
Join Date: May 2008
Location: Gardner MA
Posts: 5,473
Thanks: 0
Thanked 4 Times in 4 Posts
The dealer should be able to print a report out with all the maintenance that was done on the car that "DOES NOT" show the name(s) of previous owner. I know my dealer has in the past.
Reply With Quote
  #4  
Old 06-15-2012, 11:27 AM
SoundMessage SoundMessage is offline
3rd Gear
Thread Starter
 
Join Date: Jun 2012
Location: West Palm Beach, FL
Posts: 294
Thanks: 0
Thanked 0 Times in 0 Posts
OK...I got 'em. I sent an email to the dealership via the Request Service Appointment form. In the comments, I requested a copy of the service records. Someone emailed me a copy of all of the invoices, etc. I'm going to post some things in a separate thread, as I'd like some input on what was done.

Cheers.
Reply With Quote
  #5  
Old 05-16-2018, 02:29 PM
TRAVR6 TRAVR6 is offline
2nd Gear
 
Join Date: Mar 2018
Posts: 74
Thanked 3 Times in 3 Posts
Quote:
Originally Posted by SoundMessage View Post
OK...I got 'em. I sent an email to the dealership via the Request Service Appointment form. In the comments, I requested a copy of the service records. Someone emailed me a copy of all of the invoices, etc. I'm going to post some things in a separate thread, as I'd like some input on what was done.

Cheers.
I have been fighting with the dealerships for a month now on this.
So far only 3 have replied. One said they have the records but wouldn't give them to me except in person. They are 800 miles away.

My local dealership says they can only access work done at this location and any work done at a different MINI location would have to be gained through them.

The third told me that I would have to mail them my key for them to check the records and then they could mail them back if they found any.



This is my first MINI but I can tell you that I will never buy one from a dealership. MINI seems to have a business model of doing everything they can to drive customers away.
Reply With Quote
  #6  
Old 05-16-2018, 03:17 PM
Minnie.the.Moocher's Avatar
Minnie.the.Moocher Minnie.the.Moocher is online now
6th Gear
 
Join Date: Jun 2014
Location: earth PNW
Posts: 3,657
Thanked 180 Times in 163 Posts
It is odd, but a well placed six pack or similar should get it done. For awhile I was able to log into service scheduling and see it all, then someone fixed or broke that setup.
Reply With Quote
  #7  
Old 05-16-2018, 03:21 PM
TRAVR6 TRAVR6 is offline
2nd Gear
 
Join Date: Mar 2018
Posts: 74
Thanked 3 Times in 3 Posts
Quote:
Originally Posted by Minnie.the.Moocher View Post
It is odd, but a well placed six pack or similar should get it done. For awhile I was able to log into service scheduling and see it all, then someone fixed or broke that setup.
I e-mailed about 30 different dealerships all over the country hoping at least one would send something.

ONE did but I am not sure what it means.
I don't know if these things were fixed or if they were just documented as problems.

Reply With Quote
  #8  
Old 05-22-2018, 01:55 PM
Songman Songman is offline
Neutral
 
Join Date: May 2018
Location: Nashville TN
Posts: 8
Thanked 0 Times in 0 Posts
I went by my local dealer today for the very same reason. They told me that they could not give me a copy of the service records on the Mini I just bought... unless I was having my Mini serviced there. They apparently, it is okay. But they were willing to read down the list and tell me everything, including the name of the original owner. Go figure! Guess it varies from dealer to dealer.
Reply With Quote
  #9  
Old Yesterday, 07:05 AM
08miniS08 08miniS08 is offline
1st Gear
 
Join Date: Apr 2018
Posts: 17
Thanks: 0
Thanked 3 Times in 3 Posts
It is entirely variable from dealer to dealer. Some will tell you work over the phone, some won't. Some will give you records, some won't. My best solution has been to make friends with a tech and they can pull "warranty" work based on the vin - same as the print out in the above post. Also called "Davis days", which shows how many days the car has been in the shop. This print out, together with a car fax, can show you a basic service history.
Reply With Quote
  #10  
Old Yesterday, 10:13 AM
downshift1 downshift1 is offline
2nd Gear
iTrader: (1)
 
Join Date: Sep 2005
Location: Disneyland
Posts: 121
Thanked 2 Times in 2 Posts
Usually there is a privacy policy in place at most dealers (on the back of the work order you sign) that states they will not distribute any of your information, this includes service records or warranty history.

If a dealer does give it to you and a previous owner finds out, it could be trouble for the dealership. This is why they are happy to read it to you but not print it out.
Reply With Quote
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
Purchasing an 06 Mini Cooper S KristaMcCoy Stock Problems/Issues 38 09-12-2015 05:37 PM
2011 Chili Red Clubman S for Mom Panik 1st Gear 5 09-09-2015 08:36 AM
Bentley MINI Cooper Service Manuals Mini Mania Drivetrain Products 0 09-04-2015 08:25 AM
MINI Cooper Turbo Porting Benefits Mini Mania Drivetrain Products 0 09-02-2015 11:15 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump


All times are GMT -7. The time now is 01:21 PM.


North American Motoring is an independently operated web site supporting MINI owners and enthusiastsworldwide. As such it has no official relationship with MINI USA, BMW AG, or BMW of North America.All original artwork and design is Copyright © 2002-2004 North American Motoring.
We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: