Crevier MINI - service?
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6th Gear
Joined: Mar 2004
Posts: 2,748
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From: Napa, CA
Anybody deal with Crevier MINI's service department? Are they mod friendly? I am considering an aftermarket exhaust but I don't want them to void my warranty and blame the exhaust when my air conditioner or clutch fails. I have heard so many horror stories about BMW voiding the warranty on cars that they actively advertise by encouraging people to modify and customize. It is very discouraging.
>>Anybody deal with Crevier MINI's service department? Are they mod friendly? I am considering an aftermarket exhaust but I don't want them to void my warranty and blame the exhaust when my air conditioner or clutch fails. I have heard so many horror stories about BMW voiding the warranty on cars that they actively advertise by encouraging people to modify and customize. It is very discouraging.
I've had all of my service done with Crevier without any problems so far, and they haven't given me any grief about my mods ('03 MC with K&N intake, Borla Exhaust, Magnecor wires). SA there is Dan and he's a good guy about it. They are also a full blown Dinan shop, so they see this kind of stuff all of the time and know what's what.
If you can, see if you can get Shane to work on yours too. I believe he is the lead MINI tech and is really sharp! He spotted a transmission problem I was having before even getting her up on the rack for a full diagnosis.
Do remember that if you have a problem that was obviously caused by a mod, don't expect anyone to honor warranty repairs.
I've had all of my service done with Crevier without any problems so far, and they haven't given me any grief about my mods ('03 MC with K&N intake, Borla Exhaust, Magnecor wires). SA there is Dan and he's a good guy about it. They are also a full blown Dinan shop, so they see this kind of stuff all of the time and know what's what.
If you can, see if you can get Shane to work on yours too. I believe he is the lead MINI tech and is really sharp! He spotted a transmission problem I was having before even getting her up on the rack for a full diagnosis.
Do remember that if you have a problem that was obviously caused by a mod, don't expect anyone to honor warranty repairs.
3rd Gear
Joined: Apr 2004
Posts: 175
Likes: 0
From: Cerritos, CA
No. Just with the sales side and I was none too pleased. I ended up purchasing from from Assael instead and got the similar car with similar features for less $.
>>Anybody deal with Crevier MINI's service department? Are they mod friendly? I am considering an aftermarket exhaust but I don't want them to void my warranty and blame the exhaust when my air conditioner or clutch fails. I have heard so many horror stories about BMW voiding the warranty on cars that they actively advertise by encouraging people to modify and customize. It is very discouraging.
>>Anybody deal with Crevier MINI's service department? Are they mod friendly? I am considering an aftermarket exhaust but I don't want them to void my warranty and blame the exhaust when my air conditioner or clutch fails. I have heard so many horror stories about BMW voiding the warranty on cars that they actively advertise by encouraging people to modify and customize. It is very discouraging.
Neutral
Joined: Feb 2004
Posts: 9
Likes: 0
I've had my 325iT serviced there, and they've been great, though I can't vouch for the MINI service (yet). My MCS is being deliverd Saturday.
Ditto what AMPR said about sales -- I got mine cheaper from Julie Saxa at Classic in Ohio.
Ditto what AMPR said about sales -- I got mine cheaper from Julie Saxa at Classic in Ohio.
5th Gear
Joined: Jun 2003
Posts: 633
Likes: 0
From: so cal
I dido for Dan. Great service guy. I purchased out of state to buy at MSRP, but am happy with service at Crevier so far. I was on the waiting list in December 2001 at Crevier for a Mini, but when my "turn" came up I was offered a car at way over sticker. I laughed at them after trying to order at MSRP. They acted like they where the only Mini dealer in town. Of course I declined and took my business elsewhere. Snobby sales team in my opinion. For customers like me who did not purchase at Crevier, they no longer wash your car before pick-up. They are smokin' in the service department and have about 130 BMW rentals for service customers. Location, location, location....
_________________
2004 MCS - PW/B w/Xenons
_________________
2004 MCS - PW/B w/Xenons
Just had my 10,000 mile service done. Service representative verified whether I had had the software upgraded yet and took care of that as well as the routine maintnenance and a car wash. The car had a slight drop in power when you first start rolling and the mileage had dropped into the 28-29 range. The hesitation is gone and the mileage is back up in the 32-33 range.
There was no mention of, or reluctance to service the care due to any of the after-market mods (Alta intake filter and duct, Alta shifter, Magnacore plug wires)
K. F. Duke
There was no mention of, or reluctance to service the care due to any of the after-market mods (Alta intake filter and duct, Alta shifter, Magnacore plug wires)
K. F. Duke
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1st Gear
Joined: Aug 2003
Posts: 20
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From: Huntington Beach, Calif
Let's stay away -- from Crevier
December 25th, 2003. - Received MINI brand roof racks as Christmas gift
December 26th, 2003. - Called Crevier MINI to make an appointment for Saturday, January 3 for a service loaner car and to perform the following services: 1st Service, Install bracket for front license plate, Install roof rack.
January 3rd, 2004 - I brought car in the morning and explained to the Service Adviser, Dan Negron, that I needed:, 1st Service, Install bracket for front license plate, Install of roof rack, And also to investigate why: the steering column clicks when the outdoor temperature is below 60˚F; why the car sometimes runs rough at idle; In the afternoon, I received a phone call from service advisor explaining that the holes for the roof racks where drilled in the wrong place and that the car would have to be sent to the body shop to be repaired. He said that the car would not be finished until the end of the week (Friday January 9th, 2003).; I called back during the next week two or three times to see when the car would be finished. The service advisor couldn’t answer that question. I had expected the service advisor to call me every few days to keep me advised, but he failed to do this, so I had to call. The following week I called back once or twice. When I called on the morning of January 20th, the Service Advisor told me that the car was back from the body shop and would be ready the next business day.
January 21st, Wednesday - I went to service department to pick up the car. While the Service Advisor was requesting the car to be brought around to the front, he sent me over to a counter to pay for the installation of the rack. When I was at the counter I noticed a charge on the invoice for something that I didn’t request, a “Cover” part no. 51-31-7-051-057. I didn’t know what this was so I asked about it. The cashier referred me to a manager. The manager removed the item from the invoice and removed the charge for installation of the roof rack. After that I went outside to a poorly lighted area to pick up the car. The problems with the rough idle and steering were not addressed. I later found out by reading the receipt that the transmission software had been updated and that the steering problem was deemed normal and was not fixed. When I got home I noticed that the interior cover of the left “C” pillar was loose and that I could see the air bag hanging out.
January 22nd, Thursday - The next morning I called the service advisor about this and asked if I could come in during my lunch hour to get it fixed. I arrived at the service department at 11:10am. At around 12:05 the service advisor walked outside with me to look at the car. A mechanic was also there. He explained that the “C” pillar cover is a component that is replaced with a new part every time that the roof is worked on. I asked him if they could replace the part that day and he said that they could not, because there were none currently in stock. (Since there were none in stock, which solved the mystery of why the part was not replaced, as it should have been). The mechanic told me that the pillar cover would be on Tuesday, January 27th. This is the first chance I got to inspect the car in daylight and noticed that two small holes were punched in the left side of rear bumper. There was also a scratch on the right side of the bumper. The mechanic said that this probably happened while the car was at the body shop. I told the service advisor that I would call after Tuesday to make an appointment to have the problems fixed. Before I left, the service advisor told me that I would be getting a phone call from MINI asking me to rate his performance and asked me to give him “5s” when they called.
January 29th, Thursday - I called Crevier twice and left messages on the service advisor’s phone to call me and left a message with the reception to have him call me please. I also left a message on the service advisor’s cell phone. By the end of the day I had received no phone call from the service advisor, so I drove over to Crevier to talk to a service manager. I was helped by a service manager, Enayet Sharaf, who assured me that he would “take care of everything for me”. He explained that he was writing down information on my car about my car and asked me to call back the next morning to make an appointment to have the “C” pillar and rear bumper repaired. I called the next morning and spoke with Mr Sharaf. He said that everything was in order and transferred me to the appointment desk. I was told that the first available loaner car would be for Tuesday, February 17th, so I booked the appointment.
February 17th - Arrived at 7 am at Crevier service line and asked to talk to Mr Sharaf, and was told that he would be right with me. Five minutes later, service advisor Mr Negron greeted me and didn’t have a clue why I was there, so I had to explain everything that I had talked about with Mr Sharaf. It seems that Messers Sharaf and Negron don’t communicate very well. Later in the day Mr Negron told me that my car would be sent back to the body shop and that I shouldn’t expect it until the end of the week. I asked him if there was anyway to move my car up on the schedule, since I have already been waiting so long for the car to be repaired and Mr Negron told me that it would not be possible, since he has no control over what the body shop does.
February 21st, Saturday - I got a phone message from Mr Negron to inform me that my car was repaired and ready to be picked up. I arrived at the dealership at 3pm. Mr Negron met me and asked me if the car looked all right. It was raining so I told him that it was hard to tell in the rain, but that it looked okay to me.
February, 22nd, Sunday - I washed the car and while I was drying it I opened the rear lift gate and was surprised to find two screws laying loose in the boot. I looked and saw that one of the screws was the one that holds the left side of the bumper on. Then I noticed that the entire bumper had been improperly installed. I COULDN’T BELIEVE WHAT I WAS SEEING! I also noticed that the paint job was shoddy: I could see obvious blemishes and it looked as if the paint was never buffed out. It has a dull finish and there are several dust bumps.
I didn’t complain about these to the service advisor because at the time I thought they were minor, but I’m adding them now: The plastic covers that cover the holes when the rack is removed do not fit properly. Actually, they don’t fit at all; they fall right off. After I picked up the car the first time, I noticed that the interior had many grease smudges and that the inside of the glove box was covered with a layer of paint dust and filings. Also, the driver’s side window has some minor scratches from when the roof was worked on and the sunroof now makes a loud vibrating sound when the car is in motion and the engine is running at about 3500 rpm.
I am at my wit’s end. I have already spoken to the Service Manager and he failed to ensure that the problems that his service department has caused were fixed. I refuse to go back to Crevier. As far as I am concerned, it’s “three strikes and you’re out.” Besides that, I feel that my dignity has been insulted by this whole ordeal.
I’m not really angry that the holes for the roof rack were drilled in the wrong place; mistakes happen. I am upset that the efforts to rectify the problem were feeble at best. One would think that the body shop would have been asked to give priority to my car, since it was there to fix a problem that was caused by the dealership. Also, it’s very annoying to have to listen to the recorded message on the dealership’s telephone system tell me how great their service department is, while I’m waiting for the service advisor who fails to answer the phone or even return messages. I’m a very patient person and, in my estimation, not a demanding customer at all, but I expected much more from an organization that tries to sell itself as being excellent. I would describe this as a very un-MINI-like experience. The whole thing has been very unpleasant, to say the least.
February 24th – Called MINI helpline and read the above to “Marty” who had taken my call. Marty said he would get back to me within 24 hours.
February 26th, 2004 – (do the math) Follow Up phone call from Marty at MINI headquarters. Marty told me that I would receive a phone call from Carl Tetiva (sp?), General Manager of Crevier. A couple of days later I got a phone call from service adviser Dan. I was so upset that I just told him that everything was fine and I don’t need to talk with him. I’m still waiting for my phone call from Mr Tetiva.
Epilogue - I gave up. I’m just going to take my car to a different dealer and pay for the repairs myself. It’s not worth the head ache of dealing with Crevier.
December 26th, 2003. - Called Crevier MINI to make an appointment for Saturday, January 3 for a service loaner car and to perform the following services: 1st Service, Install bracket for front license plate, Install roof rack.
January 3rd, 2004 - I brought car in the morning and explained to the Service Adviser, Dan Negron, that I needed:, 1st Service, Install bracket for front license plate, Install of roof rack, And also to investigate why: the steering column clicks when the outdoor temperature is below 60˚F; why the car sometimes runs rough at idle; In the afternoon, I received a phone call from service advisor explaining that the holes for the roof racks where drilled in the wrong place and that the car would have to be sent to the body shop to be repaired. He said that the car would not be finished until the end of the week (Friday January 9th, 2003).; I called back during the next week two or three times to see when the car would be finished. The service advisor couldn’t answer that question. I had expected the service advisor to call me every few days to keep me advised, but he failed to do this, so I had to call. The following week I called back once or twice. When I called on the morning of January 20th, the Service Advisor told me that the car was back from the body shop and would be ready the next business day.
January 21st, Wednesday - I went to service department to pick up the car. While the Service Advisor was requesting the car to be brought around to the front, he sent me over to a counter to pay for the installation of the rack. When I was at the counter I noticed a charge on the invoice for something that I didn’t request, a “Cover” part no. 51-31-7-051-057. I didn’t know what this was so I asked about it. The cashier referred me to a manager. The manager removed the item from the invoice and removed the charge for installation of the roof rack. After that I went outside to a poorly lighted area to pick up the car. The problems with the rough idle and steering were not addressed. I later found out by reading the receipt that the transmission software had been updated and that the steering problem was deemed normal and was not fixed. When I got home I noticed that the interior cover of the left “C” pillar was loose and that I could see the air bag hanging out.
January 22nd, Thursday - The next morning I called the service advisor about this and asked if I could come in during my lunch hour to get it fixed. I arrived at the service department at 11:10am. At around 12:05 the service advisor walked outside with me to look at the car. A mechanic was also there. He explained that the “C” pillar cover is a component that is replaced with a new part every time that the roof is worked on. I asked him if they could replace the part that day and he said that they could not, because there were none currently in stock. (Since there were none in stock, which solved the mystery of why the part was not replaced, as it should have been). The mechanic told me that the pillar cover would be on Tuesday, January 27th. This is the first chance I got to inspect the car in daylight and noticed that two small holes were punched in the left side of rear bumper. There was also a scratch on the right side of the bumper. The mechanic said that this probably happened while the car was at the body shop. I told the service advisor that I would call after Tuesday to make an appointment to have the problems fixed. Before I left, the service advisor told me that I would be getting a phone call from MINI asking me to rate his performance and asked me to give him “5s” when they called.
January 29th, Thursday - I called Crevier twice and left messages on the service advisor’s phone to call me and left a message with the reception to have him call me please. I also left a message on the service advisor’s cell phone. By the end of the day I had received no phone call from the service advisor, so I drove over to Crevier to talk to a service manager. I was helped by a service manager, Enayet Sharaf, who assured me that he would “take care of everything for me”. He explained that he was writing down information on my car about my car and asked me to call back the next morning to make an appointment to have the “C” pillar and rear bumper repaired. I called the next morning and spoke with Mr Sharaf. He said that everything was in order and transferred me to the appointment desk. I was told that the first available loaner car would be for Tuesday, February 17th, so I booked the appointment.
February 17th - Arrived at 7 am at Crevier service line and asked to talk to Mr Sharaf, and was told that he would be right with me. Five minutes later, service advisor Mr Negron greeted me and didn’t have a clue why I was there, so I had to explain everything that I had talked about with Mr Sharaf. It seems that Messers Sharaf and Negron don’t communicate very well. Later in the day Mr Negron told me that my car would be sent back to the body shop and that I shouldn’t expect it until the end of the week. I asked him if there was anyway to move my car up on the schedule, since I have already been waiting so long for the car to be repaired and Mr Negron told me that it would not be possible, since he has no control over what the body shop does.
February 21st, Saturday - I got a phone message from Mr Negron to inform me that my car was repaired and ready to be picked up. I arrived at the dealership at 3pm. Mr Negron met me and asked me if the car looked all right. It was raining so I told him that it was hard to tell in the rain, but that it looked okay to me.
February, 22nd, Sunday - I washed the car and while I was drying it I opened the rear lift gate and was surprised to find two screws laying loose in the boot. I looked and saw that one of the screws was the one that holds the left side of the bumper on. Then I noticed that the entire bumper had been improperly installed. I COULDN’T BELIEVE WHAT I WAS SEEING! I also noticed that the paint job was shoddy: I could see obvious blemishes and it looked as if the paint was never buffed out. It has a dull finish and there are several dust bumps.
I didn’t complain about these to the service advisor because at the time I thought they were minor, but I’m adding them now: The plastic covers that cover the holes when the rack is removed do not fit properly. Actually, they don’t fit at all; they fall right off. After I picked up the car the first time, I noticed that the interior had many grease smudges and that the inside of the glove box was covered with a layer of paint dust and filings. Also, the driver’s side window has some minor scratches from when the roof was worked on and the sunroof now makes a loud vibrating sound when the car is in motion and the engine is running at about 3500 rpm.
I am at my wit’s end. I have already spoken to the Service Manager and he failed to ensure that the problems that his service department has caused were fixed. I refuse to go back to Crevier. As far as I am concerned, it’s “three strikes and you’re out.” Besides that, I feel that my dignity has been insulted by this whole ordeal.
I’m not really angry that the holes for the roof rack were drilled in the wrong place; mistakes happen. I am upset that the efforts to rectify the problem were feeble at best. One would think that the body shop would have been asked to give priority to my car, since it was there to fix a problem that was caused by the dealership. Also, it’s very annoying to have to listen to the recorded message on the dealership’s telephone system tell me how great their service department is, while I’m waiting for the service advisor who fails to answer the phone or even return messages. I’m a very patient person and, in my estimation, not a demanding customer at all, but I expected much more from an organization that tries to sell itself as being excellent. I would describe this as a very un-MINI-like experience. The whole thing has been very unpleasant, to say the least.
February 24th – Called MINI helpline and read the above to “Marty” who had taken my call. Marty said he would get back to me within 24 hours.
February 26th, 2004 – (do the math) Follow Up phone call from Marty at MINI headquarters. Marty told me that I would receive a phone call from Carl Tetiva (sp?), General Manager of Crevier. A couple of days later I got a phone call from service adviser Dan. I was so upset that I just told him that everything was fine and I don’t need to talk with him. I’m still waiting for my phone call from Mr Tetiva.
Epilogue - I gave up. I’m just going to take my car to a different dealer and pay for the repairs myself. It’s not worth the head ache of dealing with Crevier.
Last edited by Larabees; Jun 19, 2004 at 01:40 PM. Reason: computer formatting remarks were showing formatting
Thread Starter
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6th Gear
Joined: Mar 2004
Posts: 2,748
Likes: 0
From: Napa, CA
That is absolutely HORRIBLE! My business partner plays golf with the owner of Crevier (I believe his name is Dan Crevier) about once a month - they are members of the same country club. If it is OK with you, I believe that I will print this out and make sure he gets a copy.
1st Gear
Joined: Aug 2003
Posts: 20
Likes: 0
From: Huntington Beach, Calif
Yes, please do.
I would also like to point out, and every MINI owner will agree: everytime I go somewhere, I have to remember to budget a couple of extra minutes for the inevitable discussion in the parking lot the parking lot with curious admirers. This is one of the joys of owning a MINI. You always have people who want to know about the car and it's really fun to talk with people about it. Sadly, when asked about what kind of service I have received from the dealer I have to tell them the truth-- and it is unfortunate.
I would also like to point out, and every MINI owner will agree: everytime I go somewhere, I have to remember to budget a couple of extra minutes for the inevitable discussion in the parking lot the parking lot with curious admirers. This is one of the joys of owning a MINI. You always have people who want to know about the car and it's really fun to talk with people about it. Sadly, when asked about what kind of service I have received from the dealer I have to tell them the truth-- and it is unfortunate.
6th Gear
Joined: May 2002
Posts: 1,243
Likes: 0
From: So Cal
Larabees story is exactly the same kind of problems with this dealership that I said in my post in a different thread. Do you see the method they used to sluff off an error they make to someone else? The body shop did it!!!!! Pleeeeeeze! Admit when you make an error and do what you have to do to repair the relationship as well as the car. When "Dan" called me and begged me to bring my car back I refused. I did not want them to eve touch my car again! 
Crevier is the worst kind of dealer.
Last edited by TMGRobyn; Jun 20, 2004 at 07:56 AM.
1st Gear
Joined: Aug 2003
Posts: 20
Likes: 0
From: Huntington Beach, Calif
Update
It must be bad Car-ma? Today I lost one of the plastic covers that came with the roof-rack to cover the mounting holes when the rack is not in place. The covers never did fit correctly so I had to use shims to fit them, but I guess it didn't work that well. I wonder if I can purchase the covers separately?
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