Hi, I don't know how the iTrader is used but I have a problem with a seller. I bought some stuff from BigPDub 2 weeks ago. He said he shipped out my stuff in 2 packages. (One via USPS and other via FedEx). I did not receive anything from him yet. I received another part that I bought from another member even though that item was shipped out 4 days after him.

USPS Priority is 2-3 Business days and according to the seller, the items were shipped out like 10 days ago. The seller was answering all my PMs when we had the transaction. I contacted him last week and asked where my stuff is. He said he will give me the tracking number the following that but he did not answer any of my PMs since. I sent him like 5 PMs with no answer. Items should have been delivered long time ago. Something is definitely wrong.

What do I need to do?? He has my $150 that I paid via Paypal.

Sorry if I posted this in the wrong section...

 

Every transaction that I've had in the NAM marketplace has gone well.

Hopefully the seller has just been too busy to respond. You might want to check with Paypal & see how to dispute the charge against you. I believe there is a limited time frame to do that.

Good luck.

 

I don't think Paypal will do a chargeback on a non Ebay sale. Hope he will resolve this issue.

 

PayPal will indeed do a chargeback. He will have to provide tracking/shipment info or you will get your money back.

 

We will see...
Hope everything gets solved but it is just weird that he is not answering my PMs...

 

If you paid via credit card on paypal, that gives you another avenue to dispute the charge. I havent found paypal very helpful when disputing a charge. But my case was a long time ago and there was a (setteled) class action lawsuit on my specific issue so I am hoping they would be of more help now. In any case, I always try to pay by cc on paypal.


Good luck either getting your stuff or your money back! I hope it works out for you.

 

I will dispute the charge via Paypal today. We'll see what happens...

 

Without tracking #'s, paypal has no way to prove you didnt receive the items. Not sure how far that dispute will go.
As stated, always use a credit card through paypal, as you can dispute through the card company.
With that said, however, the person you have a problem with is an individual and not a company, so I dont know the limitations the credit card company may have either.

 

I just went through this with another NAM member. We both purchased items from 05pepperwhite, and neither of us received anything....until we both put the squeeze on him. If you want to read the thread, here it is:

https://www.northamericanmotoring.co...n-screwed.html

You paid via PayPal, and are unsure as to whats going on...first report it as an item not received. PayPal will send him an email requesting information. If he does not reply within so many days, you can escalate it to a claim.
Once the claim is filed he has 10-14 days to respond. If he does not, you will get your money back. It does not matter if you have tracking information, or anything else. What matters is that you have the information that is included in your PayPal transaction.
I had nothing as far as tracking numbers. The guy didnt have any money in his PayPal account either. (I was sweating...I sent him $407.00!!!)
PayPal will first go into their PayPal account, then they will go after funds from their (the sellers) backup funding source, which could be a credit card, debit card, or checking account.
Dont stress too bad, maybe something has gone wrong on his end. Either way you will either get what you paid for, or get your money back.

 

Right - you as the buyer do not need the tracking info. What happens is, PayPal requires the SELLER to provide tracking info within a certain amount of time. If it is not provided, then the seller loses the claim.

 

Nobody has even brought up if IB is doing anything about NAMmers posting bogus items. Are we now to assume that NAM is no longer trust worthy and have to threat the Marketplace as a place to be very cautious like Ebay?

 

Moody I think it is time to gather the gang for another CSI: NAM episode.

 

Wow, didn't think I would see this again so soon. As Moody has mentioned, paypal is pretty good about resolving things.

 

Perhaps if you read the site guidelines...
Or heck even the marketplace guidelines, with that big link across the top of the marketplace when you log into it...
It's not about IB and NAM being there to protect you, it's about you making smart choices when sending payment to someone (whom you've never met) over the internet, and taking responsibility for those actions and providing your own means of recourse as you see fit.

That said, you can check users post history, and their iTrader feedback so you can see if they have an established history on the site and factor that in part of your decision making.

I've sent over $1,000 at once to members who I met in the marketplace, but I did my research before I ever contacted the seller to make an offer. It went off without a hitch and that was before there was even iTrader to reference. And even then I still used paypal so I had a means to file if recourse would have been necessary.

 

Kind of seems that way, doesnt it?
Let us know if you need help in getting this resolved. We work as a team

 

MOTOR ON, I know the Guidelines, I used to be a Mod for the Marketplace during the MF NAM years. We would assist as much as we could in disputes even though the Guidelines said that we would not. All I am saying is that NAM now is sell/buy at your own risk now and don't expect IB NAM to do **** about it.

 

It's a shame it's that way but I guess they have better things to do. Anyways that's why NAM is a good community because there are people on here that will help you out even if others tell you it's your own fault for not researching about the buyer.

 

You're right the moderators don't care, that's why we've made sure this post that was buried in another thread, got moved to it's own thread, sent PM's with accompanying notification emails to the users involved discussing the matter and been providing information about paypal to the user involved. I guess that's the same reason I've got the paypal and western union fruad information tabs bookmarked from handing them out so frequently to users that have difficulty with their sales, and we're monitoring this thread regularly while the OP waits for contact from the other party and has filed with paypal disputing the charges. Yeah we don't do ****.

But NAM always has been a buy/sell at your own risk endeavor, as is just about any online transaction.

 

We do and have done the same, when requested. I think the point is you can't expect that a mod will step in and the problem will be solved - we can contact the member but if they ignore us, then what?

 

In Drews defense...he did what he could to help me when I contacted him. He did contact 05pepperwhite, and somehow got him to reply. He offered advice and words of encouragement when I needed them.
Prior to him stepping in I really had no clue as to how to proceed. When he mentioned that another member was in the same boat, I started looking for posts, and found 04Mini-S, with his similar problem (with the same seller)...and all the people that were on there to lend help and support.
I had looked at his feedback (which was good at the time). I used the feedback to find other buyers...who were very helpful and provided further contact information.
Simply 'googling' the user ID, and any email addresses can also produce results.
PayPal is another source of information, however they will try to mediate prior to devulging anything.
Many times a person will use the same user ID on multiple sites (including other MINI sites).
A search on eBay for like user IDs might reveal further information.
The white pages online is another hot spot for getting addresses and phone numbers.
I hope this helps...I know first hand there is nothing more disheartening than putting your trust in another person and have them take advantage of you. Just remember that 99.9% of people out there are good, honest people who are willing to lend a hand, or a word of encouragement to those that are down.

 

Im a confirmed dip sh*t.
I just went to his feedback to see if it revealed any information about him...
I BOUGHT MY FRONT SWAY BAR FROM HIM!!!
I think I still have the box...so, CooperOne TR...if you need a return address from him let me know.
You know he was right on top of emails, very cordial, prompt in shipping, provided shipping information, etc. He also has a good track record. I think I would have to lean toward something having happened in his life to throw him off track. Personally I dont think he would scam anyone, he was/is an honest person, at least with my dealings with him.

 

Sorry I didnt answer his emails promptly. My house was being renovated for over a week and Ive been without internet for this whole time. I tried accessing my PMs on my phone but it didnt really come through. I did send the items, one package by USPS the other by Fedex. I have the tracking slips here somewhere, one of these boxes have all my stuff from my desk. I just havent had time to go through it all yet. I parted out my MCS with over $3k in parts. Ive dealt with a lot of people on here and they have all gotten their stuff, why would I try to scam you for $150 when I still have another $1k+ of stuff in the marketplace?

I also did tell you I was going to take my time shipping to you because you had low posts and sent me money from a non-confirmed nor verified paypal account that you told me you had your friend send it to me? You said you were ok with me taking my time. I have over 2000 verified transactions via paypal and have had bogus payments that charged back in the past.

 

Well at least we know what happened and all is going to be well.

 

Sorry but I want to put in my 2 cents. There is no excuse for not contacting the buyer promptly after they pm you about their transaction. When you have pending transactions, you should be checking your pm's regularly. You have their money and control of the item, it is your responsibility to keep them informed. You could have found another way to access your pm's if your house didn't have the internet.

That said, I'm glad to see you contacted the buyer and it didn't turn out to be a nightmare for them.

 

Yes, the seller did contact me yesterday. The only problem that still remain is that he says he shipped out the stuff. and he shipped them out 3 weeks ago so I'm pretty sure that something happened to those boxes. I don't expect USPS or FedEx to deliver something they should have delivered like 2 weeks ago.
I didn't receive any tracking information either.

to BigPDub: I wasn't being impatient about the shipments. I could have waited longer for you to ship the items. The time I started being impatient was after you shipped them and after I was supposed to receive the items because I started to think that there was a problem.

Just wondering what we will do next. Let's say you can't find those tracking numbers, and I don't receive anything. I am out $150 and no items in hand. If you can't find the tracking numbers then please refund my money and request the amount from FedEx and USPS since you are automatically insured for $100 for each package. That is $200 in total you can claim.