R56 Beware: This is what MINI USA thinks about our complaints about engines knocking!
#1
Beware: This is what MINI USA thinks about our complaints about engines knocking!
Hi folks - following a Lemon Law arbitration hearing in New York this week, MINI USA and Manhattan MINI thought these noises merely evidenced the direct injection system in a Cooper S. This was a master tech and a regional engineer, folks, and I thought you guys might find these videos very interesting. I will be posting them soon.
In the coming week, I will put together a complete package for all fellow motoring members on what to expect should you ever find yourself in a lemon law case with MINI. I will also point out how you can prove any falsehoods that might present themselves. It is an unenviable position to be in. BTW, MINI USA's own engineer wouldn't even admit that the timing chain issues presented a problem to many people, nor that it took a few tries to get it right.
I am merely posting this information because it's the kind of thing that I would have found helpful before both purchasing the car, and obviously, before this hearing. I strongly believe that a company should stand behind it's own vehicle, and when the time comes, repair or replace if necessary.
Videos will be up shortly.
NYCMINILAW
In the coming week, I will put together a complete package for all fellow motoring members on what to expect should you ever find yourself in a lemon law case with MINI. I will also point out how you can prove any falsehoods that might present themselves. It is an unenviable position to be in. BTW, MINI USA's own engineer wouldn't even admit that the timing chain issues presented a problem to many people, nor that it took a few tries to get it right.
I am merely posting this information because it's the kind of thing that I would have found helpful before both purchasing the car, and obviously, before this hearing. I strongly believe that a company should stand behind it's own vehicle, and when the time comes, repair or replace if necessary.
Videos will be up shortly.
NYCMINILAW
#2
As promised, the first video. More to come with my full write-up!
http://www.youtube.com/watch?v=zl2jtiAMSSw
http://www.youtube.com/watch?v=zl2jtiAMSSw
Last edited by nycminilaw; 05-14-2010 at 07:36 AM.
#3
And a second video! Wait until about the the second or third time you hear the engine revved. This is the kind of thing that belongs on Motoringfile. Come on MINI, stand behind your product like a responsible manufacturer!
http://www.youtube.com/watch?v=KU7aVGuSCiY
http://www.youtube.com/watch?v=KU7aVGuSCiY
#5
I will put together a full write up this weekend. I don't want to come-off ranting - but think other people would find it helpful to see what I have gone through, and to know what to expect at one of these hearings. For them to deny that the cold-start and timing chain problems have affected numerous customers, and that MINI was unable to come up with an adequate fix right away, is really harmful for old and potential customers.
Typically, BMW and MINI put gag orders in their deals with customers. I have received no offer of any deal, so I am in the rare situation where I can dish.
Typically, BMW and MINI put gag orders in their deals with customers. I have received no offer of any deal, so I am in the rare situation where I can dish.
#7
This is very interesting. I have been doing a lot of research and this seems to be a very large issue. Bigger than what bmw/mini are making it out to be. Complaints are flying around left and right. We have been trying to put pressure on mini by gathering groups of people and asking Mini Cooper/BMW to do something. So far no luck. I hope your dealings might help the rest of us out a bit.
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#9
You're not going to get much traction....
This is very interesting. I have been doing a lot of research and this seems to be a very large issue. Bigger than what bmw/mini are making it out to be. Complaints are flying around left and right. We have been trying to put pressure on mini by gathering groups of people and asking Mini Cooper/BMW to do something. So far no luck. I hope your dealings might help the rest of us out a bit.
I actually don't think it's a recall issue myself, as not every car has the problem. It just sucks how it's hit or miss as to the dealer and MINI actually standing up to fix the problem for those that do have it. It's been going on for years now, and pretending that it's not a problem is just silly.
Matt
#10
#11
Just to clarify for board members - this issue came up, under oath, at an arbitration hearing. I just thought it was ridiculous that the same videos which caused BMW and Manhattan MINI to spend thousands on repairs, later caused them to say that they thought it sounded fine.
Really, I am saddened by this whole experience... I guess this is the same company that, at one point, refused to refund the purchase of a car that was damaged before sale, and then hidden from the consumer (see: http://en.wikipedia.org/wiki/BMW_of_...,_Inc._v._Gore)
Really, I am saddened by this whole experience... I guess this is the same company that, at one point, refused to refund the purchase of a car that was damaged before sale, and then hidden from the consumer (see: http://en.wikipedia.org/wiki/BMW_of_...,_Inc._v._Gore)
#12
THere are examples
of both MINI being good (fixing things after warranty expiration) and not so good: "We've never heard of this before!" or "It's normal" or whatever the latest and greatest exuse of the day is. What baffles me is the lack of consistancy in the corporate position. This makes no sense at all.
good luck with the suit!
Matt
good luck with the suit!
Matt
#13
Call me deaf, but ... what exactly am I listening for that is the "bad" noise? I mean, the MINI is already far from being quiet -- the engine revs up and down a tiny bit at idle, you can hear dings and fzzzs and the engine is indeed not like the smooth V6 I used to have (altima se-r) but somehow I carry on as it seems not to be having any trouble.
In that second video, for example, at what precise mm:ss should I hear the "problem", and what am I listening for?
In that second video, for example, at what precise mm:ss should I hear the "problem", and what am I listening for?
#15
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You cannot miss it, I guarantee you that.
nycminilaw good luck. the whole tensioner chain issue will probably force me to get rid of my otherwise (mostly) trouble-free car at warranty's end, and that'll be it for me, MINI-wise, considering my 05 S was a piece of crap.
#16
Wait 'till you see the video from after the last timing chain repair (the latest version). I agree that this is not a real fix, and the video proves it. These are design flaws. Which is too bad because I bought wholeheartedly into MINI's branding, only to be crushed by a bad dealer and then BMW NA.
#17
I'm not understanding here.....
I know they've repeated tried to fix this problem but as of late, they have.
They finally came out with the correct fix within the last couple of months. It was even on motoring file.
Why not just pull the bulletin to get it fixed?
Is it really worth the effort?
Maybe I'm missing something....
Mark
I know they've repeated tried to fix this problem but as of late, they have.
They finally came out with the correct fix within the last couple of months. It was even on motoring file.
Why not just pull the bulletin to get it fixed?
Is it really worth the effort?
Maybe I'm missing something....
Mark
#18
#19
#20
Agreed ... except, in this instance, it wasn't repaired correctly. I will post the video tomorrow. It is from a time after the repair, and the noises are still there. Being one of those who was the first to get this latest SIM upgrade, I think we should all proceed with cautious optimism.
#21
I understand but now that they are able to stand behind it and repair it correctly, isn't it water under the bridge?
Like Dr. O mentioned... once Vanos software is established, I'm sure all this old stuff will be "swept under the rug".
Anyway, good luck... wish you the best.
Mark
Like Dr. O mentioned... once Vanos software is established, I'm sure all this old stuff will be "swept under the rug".
Anyway, good luck... wish you the best.
Mark
#25