I am in Chicago for 3 weeks along with my 05 JB MCS, and I figured I go to one of the surrounding dealerships to get a problem I've been having fixed. There seem to be three different ones that are almost exactly the same distance from where I am, so I was hoping one of you guys could recommend one. The three are: Bill Jacobs MINI, Patrick MINI, and Knauz MINI.

 

I love going to Knauz and will be there Mon. afternoon to have a quirk fixed, they're service schedule is free for the first half of next week as well. Mod friendly best service I've had nation wide; however I can't speak for the other two dealerships yet. Also if oyu go there you can go for a ride down Sheridan Rd. and into LSD if you've got the time.

 

I don't have any eperience with the other two dealers, but I purchased both of our MINIs from Knauz and they thus far have been great about everything.

 

2 for Knauz then...hmm, I am becoming convinced! Anybody else?


Thanks guys!!

 

My only experience has been with Patrick....

Let's put it this way...I choose to take my car to Patrick, and I live in Wisconsin!

 

I can even reccomend techs and SAs via PM if you'd like. Knauz and Partick have very good reputations in the area (though I haven't heard complaints about Jacobs ethier) So the Chicago area is fortunate to have top notch service and quality unlike many other areas I have been in.

 

anyone know where Adam went?

to answer the poster's question, i usually take mine to Patrick because
it's literally within 5min from work. they recently changed their setup
and also their SA.

 

I like Knauz the best in Chicago but I also like International in Milwaukee.

Hey Ken has Patrick offically gone to the shop in the back for MINIs? Last time I was there they were working on it and it was kinda a mess.

 

i think they did...meaning, i haven't been to their shop since last Aug
so don't know. i have been to their parts dept (BMW side) for some
MINI goodies though.

 

I forgot to add that I live over an hour north of Milwaukee, but yet purchased from Knauz.

 

Goodies? Do share.

 

factory option rear tail lights (clear turn signals)... oil filter, touch up paint, etc. & some other stuff. i can't remember.

 

Yes they did... and drop off is now next to the MINI building

 

Are you in Appleton? I think I've seen you around.

 

Patrick and B Jacobs both use answering machines in their service departments instead of paging or call holding and then if you have a question you have to wait by the phone for a call back .Or you might get to talk to a 16yr old(seems like) that's clueless. I called Knauz and talked to the service guy that actually knew of my "stuck seat back " problem, boy that was refreshing .Unfortunately All three are a good distance away and I do not want go the dealer twice, because "we don't have the parts come back next week".

 

Hi, I got a appointment with Knauz because

 

Hi, I got a appointment with Knauz, Friday because they answered the phone! I'll be driving through Dubuque, should be good drive.

 

I purchased and have my Mini serviced at Bill Jacobs and have never gotten an answering machine. If I call service someone always answers...I might have to leave a message with my service rep (but you can't expect someone to be at there desk 24 hours a day) and always get a prompt reply back. I've had such wonderful service with Bill Jacobs I refuse to go anywhere else. The people are friendly and have always made sure everything was 100% taken care of...and always a loaner ready to go for me even when it is not warranty work.

 

the lady that picked up the phone at Bill Jacobs sounded real tired
when i called them back in July...

 

well....then thank goodness she just answers the phone:impatient .

 

Knauz has nice people.. they currently are putting a new clutch in my MCS under warranty.

 

+1, and I've never gotten their voicemail ethier. Email, I generally get a response within a 1/2 hour.

 

Yep me too, though i was really disapointed when i couldnt get a Cooper loaner car... they were all taken.. i ended up with a Enterprise G6.

 

Is your clutch being replaced due to clicking at idle by any chance?

BTW I got a MCSa last time, very nice (and kinda big deal given my age); often I choose to hang out for little things just cause by the time I go through the hassle of enterprise the job is usually done.

 

My clutch is being replaced at 30k because of the noise it makes from a stand still... it sounds like a chair being draged across the floor, if you do a search there have been threads about it.. Knauz is just replacing it the noise happend for them too. They say maybe it was glazed over.