I'm having a problem with these guys and I'm not sure what to do....

About 3 weeks ago I placed an order for the Canadian rubber floor mats shown here:

http://www.coopersport.com/usa/MINI-...s-p-16236.html

The guy I placed the order with (over the phone) told me should take 3-4 days. I was very concerned about the timing since I was expecting to take delivery of my Mini in about a week, and I don't like the idea of driving the car without mats.

It ended up taking 9 days to receive the mats, and when I opened the package they were the wrong mats. Instead of the ones shown in the link above, they sent me these:



I paid $125, and received mats that cost around $60 to get from my local dealer. So I called up Coopersport and spoke to someone who told me they would look into the error, and in the meantime would email me the RMA info to return the mats I had received.

So a couple of hours later I received an email with a link and instructions for filling out the RMA request form online, which I then did immediately. About a day later I received my RMA# and instructions for returning the mats. The instructions told me that I must pay to return them, and I cannot send them via UPS or Fed Ex, but must instead send them via Post Office, and I must send them to Canada to a P.O. Box address. According to my local Post Office, the cheapest way to send the package will cost $36.

There is no way I am paying $36 for a screw up on their part. So I left a message on their voicemail asking them to call me back, which they never did. I have since left 2 more messages, and still no call back. It seems next to impossible to get a live person there. It's been a week now, and I still have not heard back from the original guy who was "looking into" why I got the wrong mats.

In the meantime, I've had my car for 10 days now and finally went to the local dealer and purchased the carpet floor mats as I cannot drive my car any longer without mats. So now I don't think there is anything else I can do except to dispute the charge with my credit card. If Coopersport wants their cheaper/wrong rubber floor mats back, then they can send me a prepaid postage RMA. At this point I no longer have any need for the Canadian mats either. Any ideas as to what I should do?

 

I agree with you. It was their mistake, they should pay for return shipping.

If they really won't call you back, try emailing and stating you are turning it over to the credit card company. If they won't talk, there isn't much you can do without being there face to face.

 

Sorry, but why would you pay $125 for rubber fronts only?
Yeah, just dispute it, and if they want them back they can prepay the shipping!
I'm ordering all my accessories from Morristown. Their customer service is awesome!

 

I guess I really like the look of those Canadian mats. They are much nicer looking than the American rubber mats, and they have a small strip of carpet where the driver's feet go. I would have gotten them elsewhere, but they seemed to be the only ones who carried them who would ship to the US.

I ended up getting the "cosmopolitan" mats for $68 from my local dealer. They are a little nicer than the standard black carpet mats as they have silver reflective piping around the edges. I really have no need for rear mats as nobody is ever going to sit back there.

 

Their customer service is very good, and prices are as well, very poor for installation though, quoted me $250 on labor for a sunroof graphic, I would assume $125 an hour (the only way it would take two hours to install is if the installers blind).

 

If you placed the order over the phone, you probably paid by credit card, call the number on the back of your cc & file a dispute, wrong item sent... That'll light a fire really quick.

 

I haven't bought anything from them, but emailed them a question. No response. Therefore, never ordered anything from them!

I agree with everyone above. Call your credit card co. I've done this before and it works very quickly and efficiently.

 

The only glitch I see here is that you still are in possession of "their" merchandise. Why not offer to pay half the shipping back to them? Compromises can work wonders. I don't think the credit card company is going to reverse the charges on the item until you return the floor mats.

 

Awesome, I was thinking about those. Could you take some pics when you get them?

 

I did a search on this forum for "Coopersport". Some interesting results. They apparently have some influence here (for better or worse).

Assuming you used a credit card, you should contest the charge. Make sure you do this within the time allowed by your credit card.

Personally, I don't think I will be taking a chance with this outfit anytime soon.

 

I'm not sure you're correct on that, Investigator. If the vendor sent the wrong merchandise, I don't think the credit card company would require the customer to pay to return it. If you can prove you didn't get what you ordered, they will normally reverse the charge. I think they would say it's up to the Vendor to provide the mechanism for getting the incorrect merchandise back to them, if they want it back.

 

believe me i can feel your pain here...thats all i am saying

 

Heard that.

So, Andrew....how 'bout dem "O's"? (as we say in Baltimore)

 

maybe i am being a bit dense here....O's??

 

In Baltimore, "dem O's" are how they say "those Orioles" , the baseball team.

(I saw the spanking you got last time, so I was just trying to change the subject for our own good. )

 

LMAO!!! oh ya......good team ( i think )

 

It's "How 'bout them Broncos" around here.

 

Dispute it for sure. Never heard of this Coopersport but i'll be staying away from there thats for sure!

DISPUTE my friend, dispute!!!

 

O.P. why didn't you get the floor mats when you got the car?

 

Why? If you have never heard of 'em how can you know? Perhaps they possess they key to your modding future.

 

The mats he ordered from Coopersport are different from the ones available from MINI. They have circles on them. I assume he liked them better.

 

True, I got that, but he ended up getting 'em from the dealer after all. I guess I don't understand why they didn't come with the car?
By the way the rubber ones are great!

 

Yes, I did not like the standard plain black carpet mats. I wanted something a little fancier, so I ordered the Canadian ones with the circles. But I ended up going to the dealer and getting the "cosmopolitan" carpet mats which are a little fancier than the plain black ones. Here are some pictures of my interior with the mats:

 

Sorry to hear your troubles with Coopersport. I'm in Toronto Canada and have dealt with them. Picked up some ATE SuperBlue Brake fluid and some other small items. No problems. Called ahead and picked up the stuff in person. I think they went through some changes with ownership or something a little while ago, maybe that has something to do with it.
Try calling one more time, not that it's your responsibility to do so, but I know it's a popular parts place with our local club, so it sounds a little odd for them.

Just wanted to let you know someone else has dealt with/heard of them.

Good luck.

 

Eric,

Those look way better than those rubber ones you were going to get originally. Plus they go perfect with your lounge leather