The tension latch came off today! I've had it since christmas, and it has been stellar until now.

 

BUMMER! And I just got one; need I worry? Has this happened to others? Inquiring minds want to know!

 

ive had mine for almost 2 years now. lots of autox's with no troubles. send it back to them, im sure theyll replace it with a new one

 

i have had mine for almost 2 years without a problem

 

No problems here either. Have had it for just under 2 years.

Well, one time, the cover/lock slid off when I got out of the car super-fast... but, I hadn't tightened it well - and it just slid right back on and off we went!

 

Mine broke a year ago in exactly the same way. I've got another one around here somewhere that I should switch it out with but haven't bothered.

I also cannot find the tiny parts that are now lost. . . .

But this does reinforce the fact that this is NOT a safety device. . . .

 

Taken care of!
THe company was extremely nice, as they are sending me a new one right away!

 

Good to hear

 

As a vendor for CG Lock I'm very pleased to see the fast and easy service you are getting.

 

I bought one used and it was missing the screws for it I got ahold of the company and they free gratis sent me the screws and back plate.

They are a great company to work with for sure and stand completely behind there product

 

New one came in today, Installed it, and all is working great again. The broken one is on it's way back to Bruce at CG-Lock, to be inspected. Most excellent of service from him.