BUMP - just to keep this on the first page of the forum so people become aware.

 

Just thought I would let people know that I recently had a clearcoat issue with my scoop and it was replaced promptly.

I also recently got my hands on the Adjustable wing, which had mounts that didn't fit properly on my 05 cooper S.

Again, replacement arrived along with the scoop and both fit and look great on the car.

Seams to me a lot here have to much time on their hands to complain about old issues......

I honestly laugh at the amount of people teaming up against this vendor.....

I've had nothing but good relations with PU....

 

Pay full price for that?

Glad they're taking care of you, but it doesn't sound like they're being very responsive to others . . . nor is everyone else getting parts at a substantial discount.
Nothing against it: keep milking it, I say. After all, you do have one of the nicest MINIs . . . but I just don't think your experience with PU is indicative of the standard level of service.

I'm sure that those people who are frustrated at PU's responsiveness (or lack thereof) and at the inability to get replacements for parts that often don't "fit properly" or start to fall apart are not as amused

 

I paid NAM price for the wing...
I to had issues and they replaced it and the scoop no questions asked...
and instead of getting on the thread and bashing them like I feel a lot of others have done, I got on the phone and talk to them...

For what ever reason it is, I have from the beginning disregarded the bashing and advice of the masses on the forum.

And built a relationship with PU over time....
In my eyes there lies the difference....
and that is why I said I laugh....
one can sit and complain and join the majority...
I pushed to get to know the people behind the products..

So I do fall in the "don't "fit properly" or start to fall apart"
and instead of being of the "not as amused"
I talked to them instead of turning my back.

 

I am glad you have had a good relationship with them, and that is all WE all ever want with our vendors. I am not keeping track on this thread or otherwise, but you are the only person I know that is happy with them. You are entitled to your opinion, but can you honestly say that we, those that have not gotten your type of customer service, have no reason to gripe?!

Communication is key to make a great relationship, which is not PU's forte. I personally have never had one call or PM responded to. So, I believe they turned their back on the customer first.

Cherry on top, what kind of business leaves one of their overseas "authorized" distributors hanging? There is at least one post here and another thread started by Coen de Korte Netherlands where they were reduced to asking NAM members if they knew what is going on with PU because they were not returning their communications.

Glad they are treating you well, but the majority of us have been burned!

 

you need to learn some statistics. If they treated you well, that says nothing about how others have been treated. They sell parts. Some of them suck big time. Glad you're happy.

I read the add copy and laugh at how outrageous thier claims are. Did you notice the "grade 3 hardware" or whatever they claimed they used, referenceing a grade that doesn't exist? Or the technical descriptions that butcher every concept that they are claiming to have taken advantage of in creating product?

You're happy with what you got, that's great. Go post a review to that effect. But don't ignore the fact that others haven't had your experience and have posted about what they've gone through either. And it's not just because they didn't pick up a phone or use another method of polite communication.

Matt

 

I see no reason to be interviewed by a vendor, or even to try to get a vendor to like me. I place an order, I pay my money, I expect the quality I paid for. Obviously, many people have experienced repeated problems with this vendor. I have seen a total of 3 posters state they are happy with PU.

 

lets, see if I got this right - you've purchased 3 products (wing, scoop, pulley) and two had problems AND your happy w/ the vendor.

Could you post a pic of your wing (side view) on the lowest setting.

 

And all of that makes no mention of the number of customers who HAVE picked up the phone or emailed and got either rude responses, or better yet, none at all. A PU product vendor has spoken up in this thread that THEY cannot even get any correspondence of any kind from them.

So MidniteCoop, while it's nice that you've gotten good service from them, you should in kind consider yourself lucky versus those who have gotten the more "typical" PU service.

 

These are the only pictures I have of the wing so far...
Planning on taking some new ones soon, weather has been poor.
I have their Scoop, Fixed/Extension wings, Pulley, Antenna, tuner lugs.

 

and have had two bad... That's still a 40% return rate. Even if you like the products, you have to admit that high a return rate is problematic at best.

Just think, if you're hit rate is normal, the prices they charge have to cover the fact that 40% of the parts they build go in the trash.

Not good, no matter how you slice it.

Honestly, even if you like what you've gotten, 40% bad isn't what earns a rating of 10/10, no matter how nice they are in dealing with the issue.

Matt

 

I don't see it that way, And my rating of a ten is justified since there are no other carbon fiber products like them for the mini and like it has been said I have gotten them replaced without issues... So I've been happy with the service on their part....Guess I'm just optimistic about the whole thing, thanks for the info regarding the intercooler by the way Dr Obnxs , much appreciated.

 

Midnite -- always a good looking MINI.

Although (and this may just be the photo angle of that first photo) . . . but is the PU sticker off-center on the wing?

 

Thanks Eager2own.
I was really leaning over the hood to get the shot, I'm probably not center.
The logo is. The new scoop they sent me has no badge.
I just haven't gotten pictures yet...

 

So, as others observed even Midnite has had issues on multiple products. His reason for happiness is because in his singular case the problems were always eventually resolved.

Seems PU has invested both time and money in making sure they have at least one satisfied customer on NAM (one who has admitted to having received extra discounts and free stuff on occasion). Seems they tried the exact same tact with me, until they couldn't make it right. I also spoke with them by phone and had cordial e-mails and I defended them on NAM to be allowed the time to make an "honest" attempt to make it right. The only problem was they couldn't make their tuner lug problem go away.

Yes, PU had one success with me. They successfully de-badged my CF hood scoop, because their crappy logo was off-center (not once, but twice), but I guess they never were able to make a good batch of tuner lugs, as I went through several sets of them (after which they tried foisting in substitution a standard set of closed-end lugs that probably cost them all of $10, if that, and these had to be manufactured by someone else too, I'm sure). I'd have to guess that Midnite never had these tuner lugs or he'd be in the same boat.

Midnite can defend the indefensible PU organization (the wizards of odd) all day long, but even he must recognize what a minority he represents; his experience is only because he has yet to acquire a PU product they couldn't replace with a more acceptable one. His day will come if he keeps drinking from the same well.

 

In my experience, they have yet to center any logo properly; neither on items I've received or ones I've seen acquired by others and shown in photos here.

 

Since I started this thread, it was NOT about old issues! However, anytime you get most folks here discussing PU the old wounds are going to get re-opened.

This thread was about a misrepresentation made in a recent PU ad on NAM regarding their heavily promoted tax deduction (by also tying it into Bryce's passing; a really, really sleazy tie-in) that was in fact non-existent for any buyer under any circumstances. You've had at least 2 CPAs call them out on this issue and numerous others who simply knew the law said the same.

PU has yet to publicly offer any dispute of these calls of foul play. Why?

If, as claimed, they had a legal opinion, they should be showing it off here to defend their honor. They haven't done so; this is probably because they can't.

I'd suppose they never got an opinion of tax counsel or simply did not state the premise to tax counsel correctly. When PU went running back to say they been called on their charade they were told by tax counsel they actually were wrong, now that tax counsel had the correct facts.

Seriously, can you defend these bozos using the death of their longtime colleague to sell merchandise with a false promise to buyers? I'm waiting to hear this one; please give it a try.

 

First love what you have done w/ the car, right up there with Sid (misfitoy). I love the look.

The wing - looks good. When I was shopping for a wing, I did look at PU but someone had indicated that the wing was overly down forced and couldn't be adjusted enough. I couldn't get a real look at the wing to confirm or deny and ended up w/ the M7 wing.

Is that the lowest setting?

 

1. I do have the Tuner Lugs and have had no issues with them.
2. The logos on both the Extension wing as well as the Adj. Wing ARE centered.. I'm simply not centered while taking the pictures.
3. I looked at it as, someone buys a product, PU takes the proceeds and donates them to a charity....charity grants a certificate for individuals. As a donation....I was a freelance designer for a while and had a variety of CREATIVE deductions....consider them wrong, loop holes....I look for any reason/way to not give the IRS my money every year....Every accountant I have used has a different set of deductions they find either usable or not, so I do find there to be a wide range of possibilities with how it could have panned out if given the chance...

 

Thank you, I do really like the wing as well.
The wing is on the lowest setting in pictures...
I looked at the M7 for about a second as well as the JCW wing..
I chose the PU wing since the carbon fiber looked much nicer than the M7 and I also liked the shape and width of the PU much better..
I also liked it over the JCW since it had metal ends instead of plastic caps.
Very easy to adjust the wing and honestly how many different settings do you need.
This has 3 from mild to aggressive.
Once you see one up close the carbon fiber and look speaks for itself...

 

Hehe hehe hehe… Tuner lugs make me laugh…

 

Most people will agree that what you do on your tax return is your own business. PU's promoting this as a deduction is false advertising and it's inappropriate for them to give any sort of tax advice.

 

I agree it's everyones own business...
As a designer there are a variety of deductions one can make, all I was trying to state was that. In PU's case, There may have been a possible way to make the work....if given the chance.

I mean, I buy electronics, it's something I have purchased correct, then I donate it to the Salvation Army, and I am allowed to write the donation off in my taxes...

So it sounds pretty similar to me, no......
That's what bothers me about this forum, everyone is so quick to jump at the opportunity to bash or gripe.
Who knows how the situation would have panned out if given the chance.....

 

I could really care less about the the validity of the tax deduction. I don't have a bone to pick about their product line up either - you like it, you buy it, you don't, you don't.

The crux of PU is that Paolo Uber designs the product that's the uniqueness of a PU product compared to anyone else. Unfortunately there is no Paolo Uber. Its a brilliant marketing plan based on fraud.

 

Unfortunately, no.

YOU buy the electronics, and then YOU donate them to the Salvation Army. Not YOU buy the electronics, and the company you buy them from donates the PROFIT from them to [insert charity here]. Two completely and very different things. In the first case, you have not received compensation for your donation; in the second case, you have, which is not kosher.