General MINI Talk Shared experiences, motoring minutes, and other general MINI-related discussion that applies to all MINIs, regardless of model, year or trim.
Sponsored by:
Sponsored by:

Dealer don't want to cover warranty..need advice

Thread Tools
 
Search this Thread
 
  #1  
Old 03-07-2016, 06:23 PM
matt12mcs's Avatar
matt12mcs
matt12mcs is offline
2nd Gear
Thread Starter
Join Date: Oct 2013
Location: Raleigh, NC
Posts: 71
Likes: 0
Received 0 Likes on 0 Posts
Dealer don't want to cover warranty..need advice

2012 MCS 30K miles.

I'm kinda clueless and was shocked to hear what the dealer told me after taking my MCS for the 30K mile "service".

Can you tell me what does that includes? All they did was a checkup. Bottom line is that they did a 30K mile checkup. Nothing was changed or replaced. First time owning a mini, so please tell me if this is normal.

Then the kicker is that they said I would have to pay for the brake pads and rotor. When I asked if those covered under warranty ( which I have since the car is only 30K miles)? They said yes, but since I am the second owner and didn't pay for the brake upgrades which by the way was done at the dealer....that they will not replace it for free. Then handed a work order for $815.

When I bought the car, it came with the extended warranty to 100K miles and the first owner did a lot of work on the car...all at the dealer. I have the all the paper works. Please tell me if the dealer is trying to pull a fast one on me?
 
  #2  
Old 03-07-2016, 06:44 PM
pjsjr13's Avatar
pjsjr13
pjsjr13 is offline
4th Gear
Join Date: Jun 2014
Location: NJ
Posts: 415
Received 27 Likes on 21 Posts
Do you have the paperwork from the extended warranty? I would have a good look at that.
 
  #3  
Old 03-07-2016, 06:59 PM
matt12mcs's Avatar
matt12mcs
matt12mcs is offline
2nd Gear
Thread Starter
Join Date: Oct 2013
Location: Raleigh, NC
Posts: 71
Likes: 0
Received 0 Likes on 0 Posts
Well, I don't have the paperwork for the extended warranty. The thing is that I am not even into my extended warranty yet. At this point, I should still be in my original warranty, right?
 
  #4  
Old 03-07-2016, 07:46 PM
goin2drt's Avatar
goin2drt
goin2drt is offline
4th Gear
Join Date: May 2010
Location: The OC
Posts: 375
Likes: 0
Received 3 Likes on 3 Posts
I am not much help but dont our cars have a 3yr/36k mile warranty and for that same time frame free maintenance? That includes brakes right? The only thing it doesn't cover is tires.

If so I am not sure why you wouldn't get your brakes repaired.
 
  #5  
Old 03-07-2016, 08:05 PM
Fly'n Brick's Avatar
Fly'n Brick
Fly'n Brick is offline
6th Gear
Join Date: Oct 2008
Location: In the here and now, for now.
Posts: 4,896
Received 367 Likes on 311 Posts
30K and they say the brake pads are shot? I'd have someone else - or yourself - measure them. They should be thicker the 1/8" minimum and there's no way the discs would need replaced this soon. You're gettin' sold a pig in a poke from that dealership. Furthermore, no way is a full brake job worth 800 bucks.
 
  #6  
Old 03-07-2016, 08:46 PM
Minnie.the.Moocher's Avatar
Minnie.the.Moocher
Minnie.the.Moocher is offline
OVERDRIVE
Join Date: Jun 2014
Location: earth PNW
Posts: 5,390
Received 570 Likes on 486 Posts
Define brake upgrades? If they are not the factory parts then whatever warranty the dealer provided would be what you get. Might only be to original purchaser or one or two years. As to 30k service the Mini uses condition based service alerts and they do things when the system calls for it, not generally just because you hit a mileage threshold.
 
  #7  
Old 03-07-2016, 09:36 PM
squawSkiBum's Avatar
squawSkiBum
squawSkiBum is offline
Moderator
Join Date: May 2012
Location: San Francisco Bay Area
Posts: 1,736
Received 302 Likes on 223 Posts
When I bought my 2012 it came with 3yr / 36K no cost maintenance - which for me turned out to be a couple of oil changes, a set of front brake pads, and a few sets of wiper blades. The no cost maintenance is separate from the warranty which is 4 years / 50K. Brake pads, rotors, tires, etc. are wear items and not covered by warranty so if you are outside of the 3 years (likely since it is a 2012) then you pay.

Either DIY or take it to an independent shop, brake pads on the JCW fronts are quick and easy, even if you have to do rotors it isn't hard.
 
  #8  
Old 03-08-2016, 04:37 PM
matt12mcs's Avatar
matt12mcs
matt12mcs is offline
2nd Gear
Thread Starter
Join Date: Oct 2013
Location: Raleigh, NC
Posts: 71
Likes: 0
Received 0 Likes on 0 Posts
Thanks for all the replies.

squawSkiBum, I didn't know the warranty is 3yr/36K. If that is the case then, I will have to fix it myself. They could have told me that, instead of some BS that the original owner paid for the brake upgrade (from S to the JCW brakes) so now I have to pay to get pads replaced. That part didn't make any sense to me.

At this point, I don't even know what is covered under my warranty anymore.
 
  #9  
Old 03-08-2016, 04:58 PM
AZdsrt's Avatar
AZdsrt
AZdsrt is offline
6th Gear
Join Date: Jun 2013
Location: Scottsdale, AZ
Posts: 1,567
Received 57 Likes on 53 Posts
Originally Posted by squawSkiBum
When I bought my 2012 it came with 3yr / 36K no cost maintenance - which for me turned out to be a couple of oil changes, a set of front brake pads, and a few sets of wiper blades. The no cost maintenance is separate from the warranty which is 4 years / 50K. Brake pads, rotors, tires, etc. are wear items and not covered by warranty so if you are outside of the 3 years (likely since it is a 2012) then you pay.

Either DIY or take it to an independent shop, brake pads on the JCW fronts are quick and easy, even if you have to do rotors it isn't hard.
^ this.

3 yr/36k miles = free maintenance
4 yr/50k miles = factory bumper to bumper warranty

If you were within 3 yr/36k miles, you probably could have gotten the brake work done. As another poster stated; clutch, brakes, battery, wipers etc are considered normal wear items, replaced on your dime.
 

Last edited by AZdsrt; 03-09-2016 at 08:07 AM. Reason: spelling
  #10  
Old 03-09-2016, 06:20 AM
ECSTuning's Avatar
ECSTuning
ECSTuning is offline
Platinum Sponsor
Join Date: Jan 2013
Location: Wadsworth, Ohio
Posts: 34,808
Received 1,967 Likes on 1,767 Posts
Yes in the 3yr/36k , most likely it would be done. On the JCW brake kits you could have a indy do it and get the kit from us.

You will need the For JCW Sport brakes since you said the owner upgraded to them.

Oem full kits is about 589. We have other options also.

https://www.ecstuning.com/Mini-2012-Cooper-R56-S-Coupe-L4_1.6L_N18B16A/Braking/Service_Kits/


Those brakes a great, i had them on my R58 JCW.
 
__________________

MINI Guru/ MINI Owner Since 2004 | NEW Lifetime Part Replacement | Local Pickup
Milltek | Genuine MINI | Forge Motorsport | NM Engineering | ECS Performance | M7 Speed
Customer Service Hours: 8am-8pm EST|Sales Team Hours: 8am-11pm | SAT 10am-7pm 800.924.5172
  #11  
Old 03-09-2016, 06:56 AM
Eurothrasher's Avatar
Eurothrasher
Eurothrasher is offline
6th Gear
iTrader: (10)
Join Date: May 2008
Location: New England
Posts: 1,843
Received 165 Likes on 131 Posts
About 3 yrs ago, BMW changed the warranty stipulations for JCW brake kits. When installation is done by anyone other than a licensed MINI dealer, MINI would not warranty the parts....As far as it being a "non-transferrable warranty part". This is the first I am hearing of that.
 
  #12  
Old 03-09-2016, 07:01 AM
cerenkov's Avatar
cerenkov
cerenkov is offline
6th Gear
iTrader: (2)
Join Date: Jul 2013
Location: Raleigh, NC
Posts: 3,101
Likes: 0
Received 25 Likes on 24 Posts
Matt,

Come over and we'll service the pads at my house.
 
  #13  
Old 03-09-2016, 07:06 AM
ECSTuning's Avatar
ECSTuning
ECSTuning is offline
Platinum Sponsor
Join Date: Jan 2013
Location: Wadsworth, Ohio
Posts: 34,808
Received 1,967 Likes on 1,767 Posts
There you go.
 
__________________

MINI Guru/ MINI Owner Since 2004 | NEW Lifetime Part Replacement | Local Pickup
Milltek | Genuine MINI | Forge Motorsport | NM Engineering | ECS Performance | M7 Speed
Customer Service Hours: 8am-8pm EST|Sales Team Hours: 8am-11pm | SAT 10am-7pm 800.924.5172
  #14  
Old 03-09-2016, 04:21 PM
matt12mcs's Avatar
matt12mcs
matt12mcs is offline
2nd Gear
Thread Starter
Join Date: Oct 2013
Location: Raleigh, NC
Posts: 71
Likes: 0
Received 0 Likes on 0 Posts
ECS, thank you for the links and info. Do you think I need new rotors or can they be turned. I have 29800 miles on them.
 
  #15  
Old 03-09-2016, 05:13 PM
DneprDave's Avatar
DneprDave
DneprDave is offline
6th Gear
Join Date: May 2010
Location: Pacific NW
Posts: 3,260
Received 85 Likes on 77 Posts
I just put brakes and rotors on my MINI, the front wear sensor gave me a warning light at 30,000 Miles.

The front rotor thickness is 22.0 mm new, the wear limit is 20.4 mm

The rear rotor thickness is 10.0 mm new, the wear limit is 8.4 mm

My rotors thickness were OK, but I put new ones on because they weren't very smooth and I didn't want to take them in and wait for them to be machined. I'll machine them later so they'll be ready the next time I get brake pads.

Take the car to an independent shop, if you don't want to do them yourself, it'll be cheaper than the dealer.
 
  #16  
Old 03-10-2016, 05:09 AM
ECSTuning's Avatar
ECSTuning
ECSTuning is offline
Platinum Sponsor
Join Date: Jan 2013
Location: Wadsworth, Ohio
Posts: 34,808
Received 1,967 Likes on 1,767 Posts
Welcome. You can turn them if the wear and final turn is not below the min depth ( wear limit ) with is posted above and on the side of the hat on the rotor marked on the side. . Also with new you will nut have that rust build up on the hat and veins if that bothers you.
 
__________________

MINI Guru/ MINI Owner Since 2004 | NEW Lifetime Part Replacement | Local Pickup
Milltek | Genuine MINI | Forge Motorsport | NM Engineering | ECS Performance | M7 Speed
Customer Service Hours: 8am-8pm EST|Sales Team Hours: 8am-11pm | SAT 10am-7pm 800.924.5172
  #17  
Old 03-10-2016, 11:54 AM
siriuszero's Avatar
siriuszero
siriuszero is offline
6th Gear
Join Date: Jan 2011
Location: Bothell, WA
Posts: 1,599
Received 40 Likes on 31 Posts
The warranty and the paid maintenance are two separate animals (as is the extended warranty).

Factory warranty is 4 yrs/50k miles as noted above and covers any defects.
Maintenance is 3 yrs/36k miles and covers all scheduled maintenance. I know new MY2017 MINIs the maintenance does not carry over to the second owner, but I thought it did for older MINIs. Double check your paperwork.

The CPO warranty is 6 yrs/100k and comes into effect when the original warranty expires. It should be noted that a $50 deductible applies to any warranty work! Salespeople like to leave that bit out or forget about it altogether.
 
  #18  
Old 03-10-2016, 12:08 PM
ZippyNH's Avatar
ZippyNH
ZippyNH is offline
6th Gear
iTrader: (1)
Join Date: Sep 2009
Location: Southern NH
Posts: 12,605
Likes: 0
Received 32 Likes on 32 Posts
Warrenty is for repaired of defective parts....
Worn out brake pads+rotors Don't meet that description....
Mini has covered brake parts in SOME CASES in the past, but the trend has been to stop...you can ask...maybe get a 50% discount.... But IMO nothing is truely wrong...
Are you entitled to "free wear and tear fixes" till the end if the warranty? No...even when "free scheduled maintenance" is included, breaker are wear items....some cheap items like wipers are sometimes done for free....but again, it a dealer doing goodwill (was free at one point in mini's history).
 
  #19  
Old 03-11-2016, 07:33 PM
grueinthebox's Avatar
grueinthebox
grueinthebox is offline
5th Gear
iTrader: (5)
Join Date: Mar 2010
Location: Spring, TX
Posts: 651
Received 2 Likes on 2 Posts
Originally Posted by siriuszero
The CPO warranty is 6 yrs/100k and comes into effect when the original warranty expires.
It's worth noting that there are two "levels" of CPO these days... One that's 6 years / 100k and one that's I believe 5 years / 75k. If buying CPO, be sure you know which you're getting.
 
  #20  
Old 03-12-2016, 10:13 AM
siriuszero's Avatar
siriuszero
siriuszero is offline
6th Gear
Join Date: Jan 2011
Location: Bothell, WA
Posts: 1,599
Received 40 Likes on 31 Posts
Originally Posted by grueinthebox
It's worth noting that there are two "levels" of CPO these days... One that's 6 years / 100k and one that's I believe 5 years / 75k. If buying CPO, be sure you know which you're getting.
You're right - I misunderstood exactly how it works. It depends on the age of the car and the CPO program either adds the 2yrs/50k or 1yr/25k to the original warranty.

From the MINIUSA website:

"You’re covered for 2 years/50,000 miles (whichever comes first), after the expiration of the 4-year/50,000-mile MINI New Passenger Car Limited Warranty, for a total of 6 years/100,000 miles. This includes up to 6 years of 24/7 Roadside Assistance."

"A younger MINI NEXT with more than 300 but less than 36,001 miles. The warranty covers you for 1 year/25,000 miles^ (whichever comes first) after the expiration of the 4-year/50,000-mile MINI New Passenger Car Limited Warranty or for a total of 5 years/75,000 miles.^ This includes up to 5 years of 24/7 Roadside Assistance.^^ Contact your local dealer for MINI Next 575 inventory."
 
  #21  
Old 03-18-2016, 07:11 AM
Zillon's Avatar
Zillon
Zillon is offline
5th Gear
Join Date: Sep 2007
Location: NJ
Posts: 850
Received 54 Likes on 34 Posts
matt12mcs - you've confused warranty and maintenance.

New MINIs come with 3yr/36k miles (whichever comes first) of no-cost maintenance. You have a 2012, which I presume was sold sometime in 2012 - and this has since expired.

Warranty on new MINIs is 4yr/50k miles (again, whichever comes first) and warranty does not cover wear items like brake pads, discs, air filters, cabin filters, wiper blades, tires, etc outside of abnormal defects.

The MINI Next CPO warranties (either the 6/100 or 5/75) do not cover brakes, and are more/less a powertrain-centric extension of the factory warranty.

Brakes are a wear item, and given your vehicle's age and mileage, you likely are due to have the brakes replaced soon. Welcome to the joys of car ownership, amigo.
 
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
cdavidell
MINI Parts for Sale
1
01-21-2016 01:49 AM
cdavidell
MINI Parts for Sale
0
01-20-2016 01:50 PM
cdavidell
MINI Parts for Sale
0
01-20-2016 01:46 PM
Mini Mania
Suspension Products
0
01-13-2016 12:31 PM



Quick Reply: Dealer don't want to cover warranty..need advice



All times are GMT -7. The time now is 03:22 PM.