Hi Mini Owners,

When I purchased my mini cooper back in August 2007, I was told by the financial advisor at Mini Cooper that if I purchase an extended warranty and decide to cancel the warranty before the extended warranty kicks in, I am allowed a full refund.* The most they can deduct is a $25 “processing fee”.* Even if I am part-way through the extended warranty, apparently I will still be eligible to receive a pro-rated refund'. So I decided to pay almost $2100 including tax on the extended warranty.

My factory warranty was good for 4years/50,000 miles and when I requested a cancellation on my extended warranty, my car only was at 3.5 years and 32,000 miles. So, I was expecting a full refund from my dealer.

I waited little over 3 months to receive a refund from my dealer and when I finally got a check, it was only $817.

It was very frustrating for me that they deducted over $1200 on my refund when the extended warranty did not even begin. So I visited the dealer again and talked to the financial advisor. Instead of giving me a legitimate reason or breakdown of how $2100 became $817, she gave me very rude/arrogant attitude and told me it's too bad that i misunderstood her. And I was told $817 is a correct amount because it is prorated since the day I purchased the warranty. But during the first 4 years I was still under Factory warranty and my Extended warranty did not even begin when I cancelled it..

Am I supposed to receive a prorated refund? or a Full refund??

I really need your advise..

Thank you in advance.

 

What does the paperwork for your extended warranty say? Since it is a contract, it should state the cancellation terms in an unambiguous manner.

 

It sounds like you got the short end of the stick. But we don't have the benefit of reading your contract to see the provisions for a refund if canceled.

Situations like this make me wonder how these contracts would be described if a recording device were placed in front of the sales person at the time of sale. I suspect there would be great emphasis on the written contract with a cautionary note that no spoken word would be binding.

 

Was the extended warrant a MINI one? If so they are based upon total mileage.
What time/mileage warranty did you get?

Assuming $817+$25 fee = $842
$842/$2100 = .40095~40%
32,000mi/.4 = 80,000 mile warranty is my guess.