So I have a 2015 JCW with a CPO warranty and I took it to Mini of Concord because of a persistent rattle and my service adviser just called me and said that nothing is covered under warranty because of my aftermarket exhaust and lowering springs. They can still check out the rattle but would have to charge me the shop rate. Anything I can do? Are there any dealerships in NorCal that are "mod" friendly?

 

Interesting ........ I hate dealerships.

Saying your exhaust is a possible issue is just odd. I would ask them to check it and if it was related to the exhaust or springs then you'll pay. Reference the Magnuson-Moss Warranty Act too - https://en.wikipedia.org/wiki/Magnus...s_Warranty_Act

 

I thought about that but figured that they can say any rattle found would be because of the lowering springs. Guess I'll just try to self diagnose the rattle myself. Just a little frustrating at the tone of the SA when he called, but oh well...

 

I hate the dealerships. Especially the one near me (lol) and the feeling is mutual.

In this case, I have to agree with them. Just changing tires can cause a whole new set of rattles as it did for me. Even running different tire pressures or having a car full of 300lb passengers will mess the MINI up.

Best way to find rattles is have a passenger fondle every part of the car as you drive until they locate the rattle. Could turn into something else entirely if it is the right kind of passenger, pull over please.

When you find them use some of the cushioned tape or weather stripping to eliminate rattle.

 

Just got back from picking up my Mini and I have to agree with you which is why I didn't fight them on it. Dealership did take care of the Navigation issue I had and were pretty nice about everything else. Even commented on how the foreman felt the punch on my Dinan Elite. After confirming that my warranty is still valid on issues with stock components, I was on my way.

 

Chasing a rattle that may be associated with an exhaust or suspension, yeah, I get why they came back to you with the "out of pocket" remark. Best to do a self diagnose and see if you can run it down w/ a friend. If you had just swapped out wheels and tires and they came back at you with that, I'd be discussing that a bit more w/ them.