Anyone still doing business with WEBB motorsports? just asking cause i do not get any answers either phone or email.


thanks,

Tuffmini

 

Not to throw fuel on the fire but I, too, haven't gotten any replies to my emails. I'm still holding out though; he makes good products. I do not know what his flying schedule is and he is a one-man shop at the moment.

 

lol maybe he's racing somewhere. makes good stuff though..

 

Communication has always been WMS's biggest problem. They claim to hire people to help resolve it, but it never gets resolved.

Good luck.

 

But they use the excuse that they are too busy racing to handle buisness....that's reasonable from a company right?

They don't really carry much that you can't get elsewhere....if you want customer service, its probably better to look elsewhere.

 

This doesn't sound good. He was known for giving good pully parties here in California and for having good products.

 

Randy was a new MINI pioneer and wrote many of the first DIY project threads here on NAM (first known as MCO) with Dave photographing the process. Perhaps things are slow due to the holiday season?

 

if you do a search you will find this has been going on at all times of the year for a while now. It's not just the holidays.

Threads that might be worth reading through if you are worried about contacting them:
https://www.northamericanmotoring.co...stomer+service
https://www.northamericanmotoring.co...stomer+service
https://www.northamericanmotoring.co...stomer+service


Unfortunately, Webb seems to have spread himself a little too thin. He offers a lot of great things, from pulley parties, part reviews, DIY instructions....as well as participating in motorsport events and at the same time, trying to run a parts buisness for two different car brands (mini and elise) that I imagine have been pretty busy (doing well, but busy).

 

Randy has gone back to flying commercial, and has taken over the operations of the store. Racing has been ditched. Please give him the time to respond before bashing. He really has done a lot for the MINI community.

 

Sorry....i just found this while surfing through NAM, and found it ironic since you just mentioned bashing.

One of the users, who often represents webb motorsports, has been online since this post was made....and he had the time to make a post bashing another vendor but has yet to post in here
https://www.northamericanmotoring.com/forums/1282125-post229.html

with that said...randy has offered more than nearly anyone else in the mini community. And i by no means mean to bash him. But i will stand by the statement that if you are looking for customer service where your calls are returned immediately....webb is not the place to go. If you are willing to order your parts and wait for the nice boxman to deliver in a timely fashion without making/recieving any calls....go ahead and order webb

 

Yea and I don't work for him anymore. I do not represent him and am glad of this because now I can actually speak my mind on the people, businesses, and "products" that do set me off.

If you have a problem with me, PM me or tell the Mods.

-Brian

 

I have no problems with you nor did i say i did.

I'm sorry for stating that you represent them still since it does not seem to be the case any longer. I didnt know.

 

I don't know Randy personally, but he seems to be the type of individual that likes to be involved in too many things at the same time. I can tell he has a brilliant mind and that may and may not work to his advantage.

When you own a business you have to take care of it and be totally upfront in its day to day happenings. People may love you, like you and respect you, but when it comes to handling people's money and fulfilling their expectations for customer service, it is a totally different matter. I have seen successful businesses go down the toilet just because the owner di dnot want to get involved in the nitty gritty details and handled over the control and operation to total strangers.

I guess my advice for Randy is to stick to one thing and do it well. If you are going to be a full time airline pilot, then do that, or if you are going to be a full time racer, do that or if you want to get fully involved with your business then do that, but avoid spreading yourself too thin because all you will accomplish is health problems, undue stress and upset customers.

It is hard for a business to survive when customer's calls or emails are replied to weeks or months after the fact. Your reputation has earned you a spot of trust and respect in the MINI community, but do keep in mind that Webb Motorsports is not anymore the only game in town.

Cheers.

 

I read somewhere that he said he was flying for an airline once again, and WMS was being reorganized...

 

Merry Christmas and Happy Holidays to ALL involved with Webb Motorsports. Looking forward to a New Year with an improved Webb Motorsports!!! I hope the snow melts before spring in the Denver area and products for the 07 are in the works. GO RANDY !!

 

Yes he does have quality products, he does have response issues, but his quality of work and the fact the his products are GREAT WORKING ADD-ON'S make it worth the wait.

I still purchase from him and will. So, as 3cocinas states lets not make this a bashing post!!

I just wanted to know if other peeps are on hold also...

thanks,

MERRY CHRISTMAS....

 

I just bought a pulley from him last week, and actually it got here before schedule ... i guess holidays are the reason of the delays.
Or hes busy testing his new RAF box.

MaC

 

Well, hopefully WMS will still produce good stuff, and there will be more pully parties to come.

 

right on man . enough on the matter . let randy say something in his defence . then bash away women .

 

Edited

 

my thoughts exactly

 

I'm going to have to call BS on this.

It has been repeatedly proven by the hens here that Randy purposely ignores his customers because he is the spawn of Satan. It has been proven as part of a larger Al-Qaeda plot specifically targeting the Mini community.

Nice try.

 

I heard he's performing his donkey and mule act in a Tijuana strip club under the name El Verga Loco.

I agree wholeheartedly with C4. Randy should either be the Spawn of Satan, a dastardly tool of Osama bin Laden, an Airline Pilot or a **** King - however, not all at once.

 

A **** King that has a MINI. That could so easily be taken the wrong way.

 

Ok, this is getting a little out of hand . Lets keep this thread a little on-topic. There really isn't much more to discuss until one of us hears from Randy or he posts an update.