Suspension M7.............
OVERDRIVE
Joined: May 2003
Posts: 7,926
Likes: 40
From: Greensboro, NC
Hey just to lighten things up here a little and take this way OT...I wanta know how I can get my own title under the screen name like Jlm. If there's room for "vendor", "moderator" and "manufacturer" (Jlm's the only one that I know of I think)...then I'd like "designer" under mine
3 months 2 weeks and 1 day till we head south
Man, the flames rise ever higher...
Here's a suggestion to all. Let M7 deal with their customer. Let's all cool our jets. If the customer will allow M7 to get failure analysis done (or do it himself), we may actually learn something. This would be from an independant third party, and typically costs money. Anything less than that, and all that will come out of this is conjecture, and rhetoric.
Sure, a lot can be learned from the design methodology etc. But so what? Even with perfect design, way above limits, there is a non-zero chance that things can break. You can minimize it, but you can't eliminate it.
Also, for the track group I run with, there are tech inspections at every meet, to make sure that gross problems don't go out on the track. But self inspection can catch more detailed items, and even with both, there are failures on the track, some that put people into walls (very rarely, but it does happen).
Like other have said, if you mod your car, check it more often.
Also, haveing more HP put more loads everywhere, as you have more speed to scrub going into corners, may take more speed through corners, harder forces in acceleration, resulting in increased loads for braking.
So, let's all post nice posts in other thread, and see what really comes of this issue. But if the customer sits on the part, we'll never learn anything at all. If M7 can get the part, and then sits on it, the same will occure. Only with some common sense and cooperation will anything posative come out of this.....
For what it's worth.....
Matt
Sure, a lot can be learned from the design methodology etc. But so what? Even with perfect design, way above limits, there is a non-zero chance that things can break. You can minimize it, but you can't eliminate it.
Also, for the track group I run with, there are tech inspections at every meet, to make sure that gross problems don't go out on the track. But self inspection can catch more detailed items, and even with both, there are failures on the track, some that put people into walls (very rarely, but it does happen).
Like other have said, if you mod your car, check it more often.
Also, haveing more HP put more loads everywhere, as you have more speed to scrub going into corners, may take more speed through corners, harder forces in acceleration, resulting in increased loads for braking.
So, let's all post nice posts in other thread, and see what really comes of this issue. But if the customer sits on the part, we'll never learn anything at all. If M7 can get the part, and then sits on it, the same will occure. Only with some common sense and cooperation will anything posative come out of this.....
For what it's worth.....
Matt
6th Gear
Joined: Apr 2003
Posts: 3,957
Likes: 2
From: a canyon, south Bay Area
Playing catch-up here...
Originally Posted by Dr Obnxs
Man, what a pissing contest. Jan seems pissed because e-mails with no text and an attachement were trashed as a way to prevent viruses. This happens all the time, and one can debate it to death. It is indeed sad that this has mushroomed, as opposed to them finally talkiing on the phone and sorting out the communication issues before it got such an ugly publick hearing.
Without extensive analysis of the part, there's no way to know what went. Maybe it was just a bad piece of steel? Who knows, that's possible. No one will know for sure unless the part gets some very serious failure analysis.
Now we have many people posting this's and that's when many of these posts include a lot of assumptions, not very helpful.
Anyway, I hope the rhetoric cools down, so some serious investigations can occure, and some real information determined. Till then, it's all speculative crap.
Matt
Without extensive analysis of the part, there's no way to know what went. Maybe it was just a bad piece of steel? Who knows, that's possible. No one will know for sure unless the part gets some very serious failure analysis.
Now we have many people posting this's and that's when many of these posts include a lot of assumptions, not very helpful.
Anyway, I hope the rhetoric cools down, so some serious investigations can occure, and some real information determined. Till then, it's all speculative crap.
Matt
Aftermkt parts fail, as do oem ones; like we've seen with our stock rear control arms shearing. If it can happen to the likes of BMW, it is not surprising that it can happen to other manufacturers as well...
On top of this understanding, parts are more prone to failure when they are put into situations for which they were not originally designed. These additional forces, whether causing a sudden failure, or degradation over time, might have been the sole reason for the broken component. As mentioned, it really is incumbent upon those who mod their cars, especially the ones who do so heavily, to perform regular inspections. I certainly do...
As far as the part is concerned, without a failure analysis performed, there is not much more else to be said...
The M7 response, or lack of is then brought into question... assumptions are made, conclusions sometimes drawn, and wrongly so if based upon a lack of information. Instead of just looking at why M7 might be quiet on this matter, or not as responsive as one would tend to think, ask what did the customer do to bring this issue to their attention, and with that, why does it then exist here in a public forum...
The customer sends to M7 an email with no content in the body... just an attachment(s)... no explanation, nothing... If indeed correct, that's a pathetic way to communicate something of importance. Receiving an email from someone you seemingly don't know... especially one with attachments... that's typically a quick delete for most folks...
It is important to also consider the source of this matter, and the messenger who brought it to NAM for exposure. As many know, Jan has been banned from NAM. I'm not sure of the exact reasons, other than his conduct in general. What I do know is that he made it very clear, on many occasions, that he did not like M7. The NAM member who then shares this with us is one who likewise has much animosity toward Peter of M7. Interesting, to say the least...
We'll probably never know why exactly the part failed. We do know the intent of the message though... Thankfully no one was hurt. I spoke with Peter earlier in the day, and even he too was not hurt by this opportunity to degrade his company. He was spending quality time with his kids, and at one point put me on hold so he could give some milk to a neighbor kid at his door who was wanting to make some macaroni & cheese
.That's the Peter that I know... always available, and willing to help. He is often reachable by phone, and when not, he calls back promptly...
Moral of the story... use the phone for such stuff... and if there are ulterior motives... if you don't like Peter/M7, for whatever reason, move-on, do something productive or constructive, as opposed to bs like this... If it helps any, these attempts to hurt, not unlike a terrorist attack, ultimately do the contrary... ie, create empathy, forge and unite.
5th Gear
Joined: Jan 2005
Posts: 660
Likes: 0
From: same as yesterday
no no no... user as in user of drugs, beers, modifications to Mini.
Sorry!
Sorry!
Originally Posted by MSFITOY
What do you mean cooldaddy?
Are you sayn that I'm a user like someone who takes advantage of others?
Are you sayn that I'm a user like someone who takes advantage of others?
5th Gear
Joined: Dec 2004
Posts: 1,091
Likes: 0
From: San Luis Obispo, CA
I'll second this with tony. Peter is always available via the phone. Even in a meeting he picks up the phone and talks with you and tells you that he'll call you back. I've never had customer support of such a level. Booo to all of you who accuse everyone. I wonder if alta or someone else had this problem if you would all say bad things.
6th Gear
Joined: Jan 2005
Posts: 1,719
Likes: 1
From: New Brunswick, NJ
Originally Posted by TonyB
I spoke with Peter earlier in the day, and even he too was not hurt by this opportunity to degrade his company. He was spending quality time with his kids, and at one point put me on hold so he could give some milk to a neighbor kid at his door who was wanting to make some macaroni & cheese .
That's the Peter that I know... always available, and willing to help. He is often reachable by phone, and when not, he calls back promptly...
.That's the Peter that I know... always available, and willing to help. He is often reachable by phone, and when not, he calls back promptly...
. I'd never had more respect for the man. I've heard from many people how great of a father he is. Of course, it goes without saying that I have always been quite thrilled with him as a vendor, too. He also offers fabulous performance parts, with which I've never had an issue. It should come as no surprise that I, just like Onasled, look to him first with my business.
6th Gear
Joined: Sep 2004
Posts: 5,149
Likes: 0
Originally Posted by SpiderX
"As for customer service, I think we are better then most, we always answer the phones, we always call back when people leave messages and if there's a problem we always ship replacement parts even before we receive the original
part back, a lot of companys would not do that as they are worried they going to get ripped of."
There is no doubt this is a true statement.... Peter called me no less than 3 times in two days to check on a part he sent overnight just to make sure i got it. He is always answers the phone, is helpful and has stood behind the products 100%, way and above the norm...... since I own a customer service business I think I can speak about this.... M7 is consistently proactive with new products and supports the Mini community. when looking for new parts I always look at Peter's site first to see his offering.
My second law/axiom : "it is easier to critique that to create" - Bob aka SpiderX.......
part back, a lot of companys would not do that as they are worried they going to get ripped of."
There is no doubt this is a true statement.... Peter called me no less than 3 times in two days to check on a part he sent overnight just to make sure i got it. He is always answers the phone, is helpful and has stood behind the products 100%, way and above the norm...... since I own a customer service business I think I can speak about this.... M7 is consistently proactive with new products and supports the Mini community. when looking for new parts I always look at Peter's site first to see his offering.
My second law/axiom : "it is easier to critique that to create" - Bob aka SpiderX.......
6th Gear
Joined: Oct 2002
Posts: 4,831
Likes: 1
From: Phoenix, AZ
Hello Peter,
All of this talk about accelleration forces caused by higher HP engine has me wondering. Can these parts be used with BBKs? In other words, are these parts in question designed to take the forces of quicker than stock decelleration?
All of this talk about accelleration forces caused by higher HP engine has me wondering. Can these parts be used with BBKs? In other words, are these parts in question designed to take the forces of quicker than stock decelleration?