R60 Owners Lounge and Automated Phones System....Useless
#1
Owners Lounge and Automated Phones System....Useless
The info at Mini Owners Lounge and the automated Ask Mini phone number is almost useless. OL says "On order" for 3 weeks and the automated phone number says "Scheduled for Production, with no confirmed production date" which it has said for 2 weeks. I almost feel I'll have my car before OL updates itself.
But if I talk to a real person at the Ask Mini phone number they tell me it's in production with a completion date of Oct 4 (which, by the way, is great news!)
Why can't the automated "machine" get it's data from the same place the "real person" does at customer service?
But if I talk to a real person at the Ask Mini phone number they tell me it's in production with a completion date of Oct 4 (which, by the way, is great news!)
Why can't the automated "machine" get it's data from the same place the "real person" does at customer service?
#3
#4
The website and phone line updated pretty quickly for me, but it doesn't sound like it's consistent. I ordered on 16 Jul and the phone line had the the estimated completion date probably a week later. It took a couple days to update after it was loaded on the ship, but since the ship was leaving on a saturday, I didn't think much of it.
I have a friend at work that just ordered an Audi, and he has zilch as far as tracking info. The MINI tracking could be better, but it's still better than most.
I have a friend at work that just ordered an Audi, and he has zilch as far as tracking info. The MINI tracking could be better, but it's still better than most.
#5
#6
The info at Mini Owners Lounge and the automated Ask Mini phone number is almost useless. OL says "On order" for 3 weeks and the automated phone number says "Scheduled for Production, with no confirmed production date" which it has said for 2 weeks. I almost feel I'll have my car before OL updates itself.
But if I talk to a real person at the Ask Mini phone number they tell me it's in production with a completion date of Oct 4 (which, by the way, is great news!)
Why can't the automated "machine" get it's data from the same place the "real person" does at customer service?
But if I talk to a real person at the Ask Mini phone number they tell me it's in production with a completion date of Oct 4 (which, by the way, is great news!)
Why can't the automated "machine" get it's data from the same place the "real person" does at customer service?
a definitive explanation on how the data gets input into the Owners Lounge and Ask MINI has never been posted.
#7
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