Hope it never gets that far. Take care.

Still waiting to run a few laps with you at WGI.

 

Slinger, there's no legality issue here. (where or not MiniMarks tries to come to jan's rescue like he has some important piece of information...lol)

As I stated in my very first post, the tune was locked and no one but Jan can look at it. So sending a unopenable file to someone has nothing to do with legality. Jan is the only one that can open, read or modify his file. (thus the reason why I said my file is useless at this point)

I mentioned that the company looking at the file thought it was an unsafe tune because they've all had experience with jan's files and in their opinion, feel it's not a safe file....

Which incidently, I disagree with. I've had Jan's tunes on my car for 30K miles on just this mini, I've had RMW tunes on my last mini and never had a problem. My problem was and has always been customer service.


Mark

 

When the Accessport first came out you had a thread raving about how great it was, even calling me "old school" for thinking that Jan still offered the best tune. At what point did you decide that in fact Jan and RMW did offer the superior product ( tune )?

How many Accessport maps had Alta provided you with by that time?

 

Actually, I think the Access port is a superior product, it's just not as aggressive.

1) it could be more aggressive (I've had 250-260/290 HP/TQ at the wheels from Alta) It just wasn't track friendly.

2) The accessport is a much better tool. (it reads codes, clears codes and monitors the whole damn enchilda)

3) Alta's tune is much smoother on the street, in all honesty, I prefer Alta's tune as far as a daily driver (which my car is)

The ONLY thing that Jan's tune had going for him is it is the most aggressive tune. I love the raw HP/TQ feeling it produces but not worth the crappy customer service.

Alta wrote me 5-6 different tunes in ONE afternoon while I was at the track.

I get PM's from people constantly asking which tune I think is better. My answer to them is always the same.

Jan's tune is more aggressive, Alta's tune is better on the street. (except for the Alta tune I have now, it's pretty close to Jan's tune)

Just my opinion....


Mark

 

Now I'm confused.....you stated earlier that after sending Jan's map to another tuner (Cobb I think it was) that they said it was unsafe; but you still prefer that RMW tune to all the others?

 

Yes sharing other peoples work or copying it can be a touchy thing. Ya'll might have heard about the guy that gave Mike Tyson the tattoo on his face trying to block the Hangover 2 movie for using his design without consent.. Not exactly the same situation here but you get the idea..

If all the tuners are sharing and copying each others tunes then any one of them should be able to fix anyones CELs right??

I think there's alittle more to it then copy and paste. If it was that easy we'd have more choices for Tuners...and it wouldn't cost so much..

I did have a friend at MOTD try to get his car tuned by one vendor that told him he couldn't as there was an issue with his VIN and ECU something something.. He walked across to another tent and RMW tuned it within minutes. After a short drive the guy was all smiles and talked about at the rest of the day and into the night, and currently has had no problems with it..

 

I'm not sure what your confused on. The ONLY thing the RMW tune has over anyone else is it is more aggressive.

The other tuner said they have looked at RMW's tunes and IN THEIR OPINION, it's unsafe. I never said I thought it was unsafe, in fact, I said quite the opposite, I have over 30K miles worth of his tune... IMO, it's not unsafe. That company never made a comment on my specific tune because Jan had it locked and they couldn't look at it. They were talking from previous experience.

I said I like the raw HP/TQ feeling, I never said I prefer his tune.

Look, everyone knows you and Jan are tight... and that's cool. I'm glad you are able to get what you need from jan when you need it.

Unfortunately, this thread was about my repeated dissatisfaction with Jan's customer service. I never had a problem with the performance of his tune, just the ability to help me after the sale.

Point is, discussing which tune is better is irrelevant. The thread is about poor customer service and I simply had enough. Enough that made me write a post about it...

I know it will upset those of you that have had good experiences with him (and I'm glad for anyone that has) but I'm here to complain about the crappy customer service.... not the quality of the tune.

Mark

PS... and the proof of that last statement would be that if Jan had simply taken some time to fix my problem that he induced, I'd still be using his tune and this thread wouldn't exist. Everyone knows I have stood up for Jan countless times and bragged about how good his tune is/was. I'm just tired of kissing his behind to get him to finish the job.

 

It is really, really sad that is acceptable.

My car's ECU is stock and will remain stock, so I don't really care about the different options. Seeing this kind of support for a vendor that is treating you like crap is just really weird to me. If a vendor does not talk to you for 3 months after you've paid them a bunch of money....that's not something you should continue to support. There's just no way you can defend that. Oh, he's really busy? Weak.

In the Subaru world that vendor wouldn't last a day. Maybe you guys don't have as many options so people can get away with that crap, but there are other options. Honestly I'd probably get an accessport and streettuner software and figure it out myself.

orangecrush, there is NOTHING wrong with pointing out awful customer service like this.

 

That's the problem... not so many options back then (and even now compared to other brands)


That's basically what I had to do.

But yet people get upset when I tell the truth....


Mark

 

True in many cases but not in this particular one . There is no way this would get to court as the true source of the codes would be exposed .
This the last thing the " aggrieved " party would want to happen .

 

So Cobb didn't spend "a month dissecting Jan's tune" before rendering it unsafe?

They just set it on a shelf for a month and then said from past experience that it was unsafe?

If it wasn't Cobb which tuner did the dissecting?

 

Do you think it's appropriate for any vendor to ignore a customer that's already paid them for 3 or 4 months or more?

 

Do you not also get tired of fooling with certian people regardless..
Goes both ways...

 

If they're paying me a lot of money and it's my business to deal with them, yeah that tends to keep my interest.

 

Do you know exactly how many maps Jan provided to the OP at no additional charge, do you know exactly how many maps Jan put on the OP's car at 12:00 at night in a parking lot in Charlotte at no additional charge, do you know how many phone calls, text, emails and maps were exchanged at no additional charge; even after being dumped on in the forums?

Do you think it is ethical to exchange intellectual property amongest competing companies?

Do you think it is the right for a company or it's officers; just like it is for the customer to choose who it may or may not want to do business with?

Sense this thread apparently is based on opinion I will give mine: It is my opinion that while not perfect, Jan and RMW do a darn good job providing and helping their customers with the best products and services available in the Mini community.

It is also my opinion that the OP made his own bed and now doesn't care for the way it sleeps.

 

Made my own bed?? If you know more information about this, please expand, I'm all ears...

There ain't no "bed" that was made... Jan modified a file which in turn made a CEL come on. Why not just turn it off?

You seem to know more than the rest of us, please do explain, I'd love to hear how "I made my bed".

Mark

 

At some point you sometimes have to draw the line and say it's not worth it.. I can't make them happy so lets move on..

Reads as if he gots lots of retunes for FREE.. I don't know though..

 

Since you know so much, do you know that Jan was up at "midnight" tuning my car fixing one of his OWN problems???

Or does that not count? Again, I had to wait for him to come into town to fix something that he created. I appreciate the time spent and offered to pay him for his "off hours service" but he was fixing a problem that I DIDN'T create!!!!


Yes, I saved ALL THE TEXTS... perhaps it's time I posted them and then even people like you can't be bamboozeled and you can see what really happened.


And just out of curiousity, why doesn't Jan come on here and explain his side since he's obviously telling you everything...

He doesn't seem to have much of a problem vocalizing about the supercharger thread... why not explain his side?



Mark

 

If you want someone who does great tuning no matter what car then I'd would refer Jeff Evans of Evans Tuning. He has great customer service and is by far 1 of the best tuners in the country.
http://www.evans-tuning.com/ Must have AP.

Or if you really want a Mini tuner Way Motor Works in GA
http://www.waymotorworks.com/

 

Guys, look... I didn't make this thread to bash Jan. I made this thread to tell others (which apparently I'm not alone) of the crappy customer service I have (or in this case, haven't) received.

I'm not going to go back and forth about what tunes I received, what we did, blah, blah, blah...

The bottom line is I've paid (and offered for the time like in Moorsville) for my tunes. I haven't been one of those PIA customers that makes changes every month, etc, etc...

It's simple, Jan made a tune to correct the modified software the dealer reflashed into my computer... it worked.

He forgot to change my 6500-7000 rpm redline.

I asked him to change it and he did.

Then I had a CEL.

All I did was ask him for an add'l 4 months to remove the CEL.

THere's no secret conversation, no bashing, nothing wierd, it's just that I've been blown off for so long I got pissed and said something online.

So we can go back and forth and discuss this and that but the bottom line is Jan could have taken a small amount of his time to remove the CEL but couldn't have been bothered.

Mark

 

^^^ding ding ding


This thread is comical...folks theres only one person who "shot themselves in the foot" as everyone likes to say.....and that seems to be Orangecrush.

 

I think that the communications breakdown hetween the two parties Is rather evident and it is time to move on. I think it is way past mending fences.

I still strongly support orangecrush's right to express his opinion and speak his mind. While I understand why oc sent out the code, I may not agree with it. I think perhaps that action has led to the sequence of events that has been a catalyst for this thread.

I hope that orangecrush will continue to help namers improve with his great threads and funny wit and one day soon I hope to see his orange beast. I hope the same of rmw.

 

Orangecrush,

Thanks for sharing your experience.

Charlie

 

What was the CEL for?

 

Catalytic converter.... I had been running 30K miles with no CEL’s, for some reason, something got changed when Jan changed my rev limit from 6500-7000 rpms.

Not sure what the two have to do with each other but I thought (apparently my first mistake) Jan could just shut off the cat CEL since it was never on before.

That is why I was a little confused when a few members said I made my bed... I didn’t have Jan make some weird change for my particular needs, it was a simple rpm change.

Mark