Interesting.

BTW your avatar pic is my car

 

I believe my dealership generally works the same way, however I always call my "favorite" SA directly and try to book an appointment with her specifically. Now that we have built a working relationship I wouldn't mind giving some other folks a shot, but I like to build a relationship in scenarios like this. It makes it more pleasant to go in, and easier to smooth out any problems that come up.

 

Dave, if you're dealing with an SA @ Rasmussen you don't get "the first one who is available" at least if you don't want it that way, you can "request" which SA you wish to work with, just stating what I've been told.

 

Yup when I book an online appt, I can request the one I usually see. I prefer dealing with one, if I can.

 

If you have a preference you can request yes

 

Nah, They're all good.

Thanks!

Dave

 

I'm thinking that not giving a low recommendation when it is warranted will have repercussions in the long run.
There will be no impetus to provide quality service.

 

For starters - what does the SA have to do with how well done the work was performed? Exactly what was supposed to be done, and what did not get done correctly?

At any rate - you should have no problem bringing up issues. When our '98 Dodge Caravan's waterpump went out in short order right after it was replaced, you can bet I brought that up. Result was no charge for the 2nd pump. And the lifetime oil change started at 20 mins to perform then got slower and slower to over an hour for a simple oil change even though you scheduled it. You can bet I talked to the service manager, although to no avail on the oil change marathon.

When GM canceled the order on my 2008 GMC due to "re-tooling for next year" after waiting over a month with $1,000 down, you bet I complained to GM directly. Result was 5 free lube, oil and filter changes on the rig I ended up buying off the lot, no cheap thing on a diesel that holds 10qrts of oil.