R50/53 Problems with Motorwerks Mini of Minnesota!

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Oct 28, 2005 | 09:48 AM

#26

dgboggs

2nd Gear

Joined: Oct 2005

Posts: 75

Likes: 0

Quote:

Originally Posted by ariercetinberk

I Am Sorry For The Bitter Experience And I Hope Things Get Better For You. First Of All, Burning A Dealership Worker On Survey Is Not Going To Help Solving The Problem. There Is Thousands Of A...holes Out There That Will Mark 1 Or Dissatisfaction Just Because. There Is A Difference Between Addressing An Issue And Taking Revenge. What You Did Was Taking Revenge, Personal Satisfaction. I Totally Disagree With The Way They Handled Business During Your Purchasing Experience, But You Should Have Taken Immediate Action And Forwarded The Problems To A Manager Or Even General Manager. Trust Me, They Would Take Care Of You, I Can't Name A Single Dealership That Would Enjoy Dealing With Manufacturer Over A Customer Complaint.

Look At It From Her Perspecive, Maybe This Is The Only One She Screwed Up, All That Work Is Gone, Why, Because You Are So Important. Come On Man, Give Me A Break.
Do You Know The Worst Part? They Will Keep Selling Minis, They Will Have Happy Customers, Dissatisfied Customers, In A Couple Of Weeks, You Will Be History, Forgotten, And I Wonder What Kind Of Face You Are Going To Have When You Go Back To That Dealership? If You Do So....

Again, I Am So Sorry For Your Inconvenience, I Feel For You, Because I Had A Terrible Experience Before Also. But I Directly Dealt With The Key People Instead Of Messing With Salespeople Or Service Advisors. You Are Nothing But $ To Them.

Finally, I Find It Very Immature To Post That Lady, And Play With Her Career. I Strongly Suggest You To Delete This Post.

Good Luck

San Antonio Tx

What? This is HIS survey. This is the PURPOSE of the survey. If she KNEW there were problems, she should have taken care of it at the TIME.

Oct 28, 2005 | 10:10 AM

#27

brgfan

4th Gear

Joined: Apr 2003

Posts: 545

Likes: 0

From: California S.F. East Bay

When a company puts that much pressure on their staff to get all 5's on a survey, and has a policy that only a '5' is passing, they're actually saying that they only want to hear good news. If there's no good news, they'll settle for a lie.

This policy only insures that they will never find out what needs improvement and, consequently, never improve. Its just corporate stupidity.

If you get good service from a MINI dealer, its partially due to good luck, and partially due to the fact that many MINI employees share the same enthusiasm for the car as we do, and so take some pride in their work and service. However, the quality of service from a MINI dealer is not connected, in any way, to their stupid survey, and the pressure that they put on getting "all 5's."

Oct 28, 2005 | 10:44 AM

#28

Beemer Guy

2nd Gear

Joined: Sep 2005

Posts: 85

Likes: 0

From: Beautiful Cary, NC, USA

Quote:

Originally Posted by DuncanDad

I had to take Sting in for the dash rattle.

Hmmm... not sure how the weather stripping was related to the dash rattle.

I'm also amazed that the MA found out about the survey so quickly...

And why would he (the MA) be concerned with a service survey result?

The more I think about this, the more confused I am.

Michael

Oct 28, 2005 | 10:58 AM

#29

Moskito

5th Gear

Joined: Jun 2005

Posts: 865

Likes: 0

From: Winston-Salem, NC

Quote:

Originally Posted by ariercetinberk

I Am Sorry For The Bitter Experience And I Hope Things Get Better For You. What You Did Was Taking Revenge, Personal Satisfaction. I Totally Disagree With The Way They Handled Business During Your Purchasing Experience, But You Should Have Taken Immediate Action And Forwarded The Problems To A Manager Or Even General Manager.

Taking revenge? Now that is absolutely baloney. He had said nothing about being vengeful. How a customer responds to a survey is up to him or here, and not for the "person or dealership to be judged" to decide. Otherwise the dealerships should just fill out the surveys themselves if they want to pad themselves on the back. After all the saying goes "the customer is always right" and not the "salesperson/motoring advisor is always perfect." For anyone to get straight 5s across the board they better do a job beyond expected, not less than expected.
This action should be reported to MINIUSA.

Herbert

Oct 28, 2005 | 11:24 AM

#30

The Short Bus

6th Gear

Joined: May 2005

Posts: 4,061

Likes: 1

From: Richmond, VA

I've only done one real service visit, and i was given a business card that says to be sure to answer all 5's.

BUT, aside from making the appointment ( i was transferred to the one guy that never returns my calls, and always talks down to me.. of course, i DO look and sound like a kid

) so after i ASKED for my favorite service advisor, everything was perfect.

i gave all 5's except for getting an appointment. When i said i first dealt with another SA who didn't even give me an appt, but i talked to a second one who got me in asap, i didn't know what to answer. So she said just answer on the whole experience... so i gave a 4.

Oct 28, 2005 | 07:03 PM

#31

Brian G.

Coordinator :: MINIkota Car Club

Joined: Oct 2005

Posts: 158

Likes: 1

From: Fargo, ND.

Quote:

Originally Posted by satay-ayam

The only extra "fee" I had to pay at motorwerks was a MASSIVE chunk of Minnesota State sales tax

I thought they were honest and straightforward.

I can avoid that MN tax being a ND resident. Glad to hear that Motorworks is pretty up and up. Last car I purchased from a Chrysler dealer here in Fargo had about $500 in extras. $125 for paperwork filing, $300 security etching and some other crap.

Chrysler also has a policy that every dealer survey has to come back as a 5. Needless to say, I didn't get sent a survey by the dealer.

Brian G.