R50/R53 :: Hatch Talk (2002-2006) Cooper (R50) and Cooper S (R53) hatchback discussion.

R50/53 Product and Company Shout-out!

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Old Aug 1, 2020 | 10:35 AM
  #1  
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Product and Company Shout-out!

I bought a fire extinguisher bracket from H3R Performance for installing one on my roll bar for the recently completed RSD.

It came and I was impressed with the construction and the instructions. I read the instructions. and very clearly they said, "don't over-tighten".
Well with the small screws and lock nuts it was a little hard to tell how tight they were getting and of course I broke one of the brackets.

I emailed the company to see if I could buy just that part as there was no issue with the product, but was a obviously case of operator error.

I received a reply, [on a Sunday no less] and was asked to send a photo of the damaged part so they were sure of which to send which I did.
On Wednesday I received the replacement part, plus a new set of screws, PLUS a bag of gummy bears! Free of charge!

Then I realized the person that replied to my email was the vice-president of the company!

Now that's the way to run a company! A big thanks to H3R Performance and please check them out if you need anything along those lines.
They deserve your business!

robj






 
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Old Aug 1, 2020 | 12:20 PM
  #2  
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Before you brag on them too much, make sure they didn't send you the sugar-free gummy bears...

Amazon Amazon
 
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Old Aug 1, 2020 | 01:47 PM
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Just checked. Not sugar free!
r.
 
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Old Aug 1, 2020 | 04:49 PM
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Originally Posted by robj
Just checked. Not sugar free!
r.
Don't be mad, but I'm kinda disappointed.

I would have enjoyed reading your post. 🤣
 
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Old Aug 1, 2020 | 06:30 PM
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Now IF they were infused gummies thatd be worth mentioning .
 
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