I'm a tech support provider, and I'm working with a lady who has a 2009 mini-cooper and a motorola q9c phone. No one could get them paired, but I did that, and was able to call my cell phone. Only as a received call because there is no phone book. Later I saw the note about the button in "Wireless Manager" has an option to "Disconnect Cellular Data", but this lady is not on a data plan so I don't think this is selected anyway.

Now given that I own a 1985 diesel Mercedes , I'm hoping you guys will take pity on me and help me out.

Do you think I need a firmware update? The car is not hanging up the call for a very long time, and there is no phone book displaying. Because there's phone book, there's no voice activated calling is my guess, right?

Does it have to be exactly what this user is using? Tested with: Hardware Version:MP_BSP_C-04.08.65-07P_NM_P3.0, Software Version:NL-BP-C-03.20.2FP, OS: 5.2.1810 (Build 18325.0.6.3)

Anything anybody did or can explain to me that might resolve?
Thanks!
Susan

 

Hi Susan,

The Bluetooth system is different for MINIs depending on whether or not they have the factory nav system. If they have the standard radio, you need to create voice tags in the car and associate them with the contact's phone number. It may be best to have them record the tags for the car to match; I'm assuming that the car would have an easier time matching the user's voice that way, but maybe not?

Trying to voice dial before contacts are added ends in a cryptic-ish message like "The phone book is empty". The manual was printed with some incorrect information for creating new contacts, so you might find this forum post helpful.

There's also PDF and video guides available on MINI USA's site, for both nav and non-nav cars.

If their car has the navigation system, it's designed to pull contact information from the phone's address book. (Assuming that the car and phone are compatible.) Depending on what info the phone makes available through the Bluetooth interface, this usually comes from the phone's internal address book, but sometimes it's the SIM card or both.

Looks like you've pulled the firmware/hardware info from the spreadsheet- that's just the specific info that one person posted as working in this post. More often than not, the firmware doesn't have to match exactly, but there's not very many reports on the Q9C.

Most carriers have upgrades for it to Windows Mobile 6.1, there's links for to upgrades for Verizon, Sprint, and Verizon/Alltel here. If it's not already running WM6.1, I'd suggest upgrading to it- it's much more stable and functional for MINIs.

Sounds like you've already seen this post regarding the data connection bit- since it's in the Bluetooth Advanced settings, I'm guessing that it's related to the Bluetooth data connection between the phone and car, as opposed to the data connection between the phone and carrier. Since it worked better for them that way, maybe it'll help in your case too- can't hurt to disable it and test.

Best of luck!

 

Two things.

1. As nicknbecka said voice dialing for a NAV equiped MINI and a Non-Nav equiped mini is different. But BOTH WILL show a phone book on the screen in the speedometer if the phone and car are compatible with each other. Just that the Non-NAV cars will not voice dial unless the voice dialing is setup in the MINI by the person using the car.

2. Another thing nicknbecka did not mention is that in some cases it may take hours (yes I said hours) for the first Phone book transfer, We do not know why this is but there have been a bucnh of reports of this happening. Some as much as 3-4 hours for the first tranfer. After that the any phonebook updates seem to take less than 30 seconds to update to the car.

 

Thank you both so much for your help. Next time I'm there, I will check those Bluetooth settings, and wait for phone book to upload. One question about that - do you have to leave car on, phone on, and just drive around for 3 hours?

The thing is I think this may be the issue since her husband previously downloaded her entire ACT! database to the phone just days before I came on the scene. So there is quite a number of contacts to upload.

Another quiestion - since the car does see the phone, and the phone sees he car, but I was not asked for passcode info by either car or phone, do I assume negiotiation was handled automatically? Remember I did get the car to call my cell phone.

And when I click on the Voice button on the steering wheel, voice talks to me, from the left side, ie American side. So that is good, too, right?

 

The car must be on and the phone paired.

Not sure about the Motorola Q9C but many phones have the ability to sort contacts by "catagory" i.e. Family, Work, Friends etc. Then some phone also allow you to only transfer just certain groups. My blackberry does this so I only have it transfer my family and friends and not the work or business contacts. This, if it can be done on teh Q9C could shorten the list for the first transfer to only 1 or 2 names if you set it up with a catagory of for instance "First" and only had two contacts in that list. This may seriously shorten the time it takes.

some people have reported strange things when having more than 800-1000 contacts.

I believe that you should have been asked for a pass code which is user settable. Again phone are different but the two Motorola's and the Blackberry I have used with my car required pass codes for the initial pairing.

The voice button on the car activates the voice dialing function not the call function. The call function is done by pressing the Phone Symbol button.

Now as for the actual microphone position in the car if it is a coop or clubman then the microphone is in the overhead console and is probably on the passenger side. There is a thread here on how to move the microphone.
https://www.northamericanmotoring.co...icrophone.html


If it is a convertible then the microphone is on the dash behind the steering wheel.

Hope all this helps.

 

Thanks, again. I see where I went wrong with the passcodes, and will try that again, if she lets me The vids were very helpful, she has NAV. She wants to buy a new phone but I don't think that's the right approach, not yet anyway.

 

Hey, I'm wondering since I thought I had paired the car with the phone, but just didn't stay long enough to download the phone book - do you think I set it up by mistake with blank passcodes? Is that possible?

 

It could be possible but the car should ask for a pass code and you make it up and then the phone should ask for a pass code and you should use the same one or vise versa.