Web site says items usually ship in 3-7 days and I have not got the stuff I ordered yet.

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bigsbad 04MCS DS/B cordoba,#1,xenon,fogs,h/k,anthracite 6'1" 230

 

I've emailed Jeff @ MINISwag with a copy of your post to ensure that he knows of your concern. I would expect that he will email/private message you soon.

Mark

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MINI COOPER Online.com

mferguson@northamericanmotoring.com :: Send me a PM

 

>>Web site says items usually ship in 3-7 days and I never got the stuff I ordered. Don't companies usually wait before they charge your credit card until they have shipped the goods. My thinking is that if you are having a close out sale on stuff you need to move that it would be available immediately.


Matt here's a copy of the reply I've just sent to your email address in case you come here first:

I'm assuming that you are the customer that posted on MCO about your problem with MiniSwag at MCO. I sure wish you had let me respond to your email of 3:30 PM before posting on a 9000+ member public message board. Sorry I didn't respond to your email within an hour, but I was at a doctor's appointment and traffic is very bad here to the the fires in the Los Angeles area. This is the first I've heard from you that you did not receive your complete order.

From what I understand your rec'd part of your order but not all of it.
I'm not clear on which item or items you didn't receive since I need your order number which I'll research right now.

Please let me know that as soon as you can and I'll send them again. Or if you prefer a refund, that's fine too. Customer Service is important to us.We do ship from 2 locations as some items are here in Los Angeles and some in North Carolina.

Since part of your order was shipped your account was charged at that time.

Since we ship US Priority Mail and not UPS (expensive) or FedEx (more expensive). We can only track when a package is mailed and when you receive it--not what happens in between. That's just the way it is at ye old Postal Service.

Sorry for your problem. We will definitely fix it to your satifaction. For the record, we have a 41/2 (out of 5) star rating for customer satisfaction at Yahoo stores. That is not to say that we're perfect, but when we do screw up ....we fix it.

I'm sure we can take care of your problem through email. If you feel it's necessary to air it here, there's not much I can do about that.

I apologize for the delay or loss of your order.

Jeff de la Rosa
emailto: jeff@MINISWAG.com



PS
Thanks, Mark, for bringing this to my attention
:smile: null

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<IMG SRC="
http://store3.yimg.com/I/miniswag_1763_837178">

http://www.miniswag.com - An MCO sponsor

 

Sheesh. At least give them some time to respond to your concerns via e-mail before posting here. That's just ridiculous. :evil:

 

just got part of my shippment from Jeff - nice person to deal with. One should understand the problems connected to the webb site and product line changes and give him little time.

 

Job well done, motorswag.com...keep up the good work! :smile:

Be careful out there...

 

I ordered three MiniSwag tees several months back &amp; received them in a flash. Plus, I live in the middle of the Pacific. Many thanks, Jeff &amp; Co.

 

:smile:

Chow!

Donna
donna@dcmetrominis.org

 

I have nothing but great things to say about MINISwag. And yes, please email them first and give them time to respond before making them (or any of the great vendors sponsoring this site) look bad!

 

I also have nothing but praise for MINIswag (and I love their blue with Union Jack Tees which match my car!)
The design on my first order was a bit disappointing (small Italian Job logo) but it was OK - nevertheless I later received free replacements when the design was altered! One reason why I still buy from Jeff, I guess.

 

I am not tying to make anyone look bad, I am just trying to get information. I don't think my post was inflamatory or anyting and a phone number on the website probably would have helped alot.

I will be more than happy to post here when my situation is resolved.

 

The exact same thing happened to me..never recieved merchandise after being charged and it's been nearly 2 months.I have not yet persued the matter and most likely a website mistake thing,I had ordered two t-shirts which I didn't need in a big hurry but I need to contact them and resolve this little problem.I believe by law they are not supposed to charge you till item is actually shipped.

 

Okay,

Here's what I know about these 2 orders.

I've emailed Matt twice trying to find out what he is missing from his order and what he received. I still have not had a reply, so I'm refunding his entire purchase assuming he is not going to respond and he can keep whatever merchandise he's already received. Understandble that he doesn't want to reply to my emails in light of the fact that we are now &quot;on stage&quot; here .

Sorry Matt, I would have like to help. It's been a little confusing and hectic here with all that's going on . No excuse I know. If you'd like to reorder we welcome your business.

Regarding Gary's order:

Our records show his order of 5.23.03 was shipped on 5.30.03 complete.


I'm assuming it was LOST. Our system does not hold credit card numbers so I can't refund Gary's order without it although I can send a refund check if he prefers.

I wish Gary had let me know he didn't receive his order before now.
I've emailed him and Matt both to resolve this.

I can only ask for your understanding in this matter. If it helps I haven't rec'd an order since Matt's first post and I'm sure as this thread lives on it will certainly affect my business negatively. I wish Matt had mentioned in this post that he received a partial shipment and not that he never got it at all. Which is not true.

We should all be careful not to 'publish' untrue statements.


I'm sure many vendors encounter shipping errors and do the best they can to remedy these situations if given the opportunity. I've put my heart and soul into this little unprofitable venture and it's a little sad to see it ruined on a message board because I made a mistake.

I can only make a renewed pledge to resolve these situations.

Jeff

:???:

 

As a follow up on my original post, I would just like to say Jeff took care of this right away and the package apparently was just lost in transit and Jeff never knew about it because I never looked into it till now which is my fault. He has notifed me that he is resending the order and is obviously a very stand-up kinda guy. With that being said, I can highly recommend MINISWAG and would be glad to do buisness with them again. I would also like to personally apologize to Jeff for not contacting him prior to my previous &quot;wheres my stuff&quot; post.

Sincerley,
Garry

 

This is a real shame. I hate when people take advantage of small businesses such as MINI-Swag. Maybe the big corporations can absorb hits like this but to make a false post and then ignore the guy's (MINIswag's) emails is a very low thing to do. I feel for you Jeff and I hope there are a thousand loyal buyers for every guy that tries to take you for a ride.

 

Greatgro..you have very limited knowledge as to what happened with whom and should think about that before shooting your mouth off...lol

 

Jeff- I just responded to your email which I just now got. I was waiting for you to &quot;research&quot; my order and get back to me. I can't believe I am the bad guy here. I ordered 3 items only got 1 item, there is no phone number on the invoice I got with my one T-shirt.

The reply I got from you which is posted in this thread is more of a complaint that I posted here than any resolution to my problem. If you look at the language I used in the original post it is pretty neutral, I never say anything bad about your company.

 

greatgro- nevermind, you don't get it.

 

Sorry guys but I've got to put this issue to bed .

Garry's new shipment is going out in the morning and he has been very kind and understanding.

Matt's money has been fully refunded and he has part of his order with my apologies. He has been invited to order again if he still wants to.

No one is trying to take advantage of us. We screwed up and will absorb this PR damage the best way we can.

That said, I getting in my MCS and going for a drive and will resume business first thing in the AM.

If Matt is satisfied that I've taken the best steps I can, then perhaps he will consider this matter settled.

We're a tiny operation (read one guy...who had his sister helping him out for awhile). This kind of misunderstanding and the assumptions it can cause can kill a venture.

Peace and Aloha

Jeff

 

I should not have posted my concern here so quickly. I should have given more time to get resolved privately. My motive for posting here was to get feedback to determine if I had any reason to be worried. It was not for the last time to destroy anyones business or reputation. I will leave it at that. I apologize to Jeff because I did not keep this issue private. Now I'm going to go for a ride in my MCS and I will forever feel guilty when I wear my high quality made in USA 100% cotton Black Mini S Cooper T-shirt.

Keep on keepin on!

Matt

 

Thank you, Matt.

That was very noble. And for the record, I did not have sex with that woman...Monica Lewinsky.

 

Thank you Jeff,

And for the record everyone in my family is getting MiniSwag for Christmas! I really want to see my wife in that Italian Job Baby Doll, can I get an extra small.

 

I'm glad to see everything worked out in the end. And on that note, since there's nothing to add here, I'm going to lock this thread.

Swag-On
Ryan