ECS Tuning Error
Thread Starter
|
3rd Gear
Joined: Dec 2012
Posts: 236
Likes: 1
From: Phoenix,Az.
ECS Tuning Error
Good Morning:
I apologize in advance if this is not the correct place to post.
I wanted to give you all a quick heads up that if you purchase parts from ECS and they make an error and ship the wrong parts (They sent two driver side cowls instead of one passenger and one driver side), they wont ship the correct part until they receive the incorrect part back and process the return. In my experience, I don't believe this is a good business practice because I didn't make the error.
Please have a great and safe day in your Minis.
I apologize in advance if this is not the correct place to post.
I wanted to give you all a quick heads up that if you purchase parts from ECS and they make an error and ship the wrong parts (They sent two driver side cowls instead of one passenger and one driver side), they wont ship the correct part until they receive the incorrect part back and process the return. In my experience, I don't believe this is a good business practice because I didn't make the error.
Please have a great and safe day in your Minis.
6th Gear
Joined: May 2018
Posts: 1,361
Likes: 246
From: Washington state
That’s really not all that unusual of a policy. ECS has never steered me wrong. I see some hate out there for them from time to time, and everyone will have their own experience.
It sucks that you are having this issue, especially through no fault of yours. I can understand why you are frustrated, for sure.
good luck
It sucks that you are having this issue, especially through no fault of yours. I can understand why you are frustrated, for sure.
good luck
Hey Guys, sorry to hear that. I am always here and you can let me know. Send me a PM if you need anything.
__________________
MINI Guru/ MINI Owner Since 2004 | NEW Lifetime Part Replacement | Local Pickup
Milltek | Genuine MINI | Forge Motorsport | NM Engineering | ECS Performance | M7 Speed
Customer Service Hours: 8am-8pm EST|Sales Team Hours: 8am-11pm | SAT 10am-7pm 800.924.5172
MINI Guru/ MINI Owner Since 2004 | NEW Lifetime Part Replacement | Local Pickup
Milltek | Genuine MINI | Forge Motorsport | NM Engineering | ECS Performance | M7 Speed
Customer Service Hours: 8am-8pm EST|Sales Team Hours: 8am-11pm | SAT 10am-7pm 800.924.5172
6th Gear
Joined: May 2018
Posts: 1,361
Likes: 246
From: Washington state
I get that. If it’s on me, we’ll....lesson learned, lol.
But when it’s not your fault it can be annoying, especially if you are trying to get the car buttoned up. But ECS has always been excellent with customer service, so I’m sure it will work out.
But when it’s not your fault it can be annoying, especially if you are trying to get the car buttoned up. But ECS has always been excellent with customer service, so I’m sure it will work out.
5th Gear
Joined: Oct 2004
Posts: 1,005
Likes: 157
From: Northern Jersey
I had the same issue with a set of Koni red shocks that were sent to me with minimal packaging and had already been installed on a car! I had to send out the used set of shocks before they'd send me the new set, but that is just life. They sent me out the new shocks with improved packaging, and were actually new shocks this time, so they fixed their problem!
Trending Topics
6th Gear
Joined: May 2018
Posts: 1,361
Likes: 246
From: Washington state
They are pretty good about standing with their products.
I have only really had one major issue with an order, and it was a mistake on my end. A quick phone call (seriously less than 5 minutes) had the order straightened right out. I have only had good experiences with them
I have only really had one major issue with an order, and it was a mistake on my end. A quick phone call (seriously less than 5 minutes) had the order straightened right out. I have only had good experiences with them
Thread
Thread Starter
Forum
Replies
Last Post
ECSTuning
Vendor Announcements
0
Mar 18, 2015 08:44 AM
ECSTuning
Interior/Exterior Products
8
Jan 6, 2015 02:53 PM
ECSTuning
Vendor Classifieds
9
Jan 6, 2015 02:53 PM