Yesterday I received the survey from Mini and honestly filled it out. I felt they did a good job and rated everything from 6-9 and gave one 10. My sales person emailed me and said herself and the finance person were very sad that I was unhappy with the service. I gave some text feedback about a rear tail light alert and rear hatch release not working well and said I made a service appointment to get those fixed.

I also gave some engineering improvement suggestion and offered feedback on the finance person's process. I didn't think it was overly negative.

Anyway just wondering if others have had similar responses. Are the dealers really expecting all 10's?

 

Yes they really are expecting 10's. Anything less is a fail for them. I try to give them 10's, but if there is a problem I do let them know. A 10 service should receive a 10. If you did not receive a 10 service then it is up to you what they get.

 

I had a similar experiences. While my car was in fine mechanical shape there were many "little" things including the timing chain, door rattles, clutch pedal adjustment, faulty trunk latch and a dying battery; which were replaced under warranty at my nearby dealer.

I gave Mini of Nashville (where I bought the car) poor ratings as there were a bunch of things a "close inspection" would have revealed. Indeed all my problems were fixed at my new dealer without question.

 

My wife gave a bad review the last time she bought the car and when we went back to the dealer they treated her so so much better. If you do her wrong she WILL let you know. I just received the email today about my request for a feedback. I am undecided on how to proceed. In hawaii the plates stay with the car. Here lies the problem. My wife has a specialty plate on her car and we have a handicap plate on my car. Both the plates are OURS. Well its been an ordeal to get the plates back from the dealer and its a long waiting game. Luckily we have a Handicap Placard she can use but if we didnt it woudl be a huge issue. Do you think this is an issue I should bring up to the dealer on the feedback so the GM knows or let it slide?

 

I had a similar issue with plates and a dealer and I rated them accordingly. Two weeks later I received a check to pay for the new plates.

 

i'm curious as to which dealer you use now as i plan on moving to the nashville area probably within the next year.