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36005 miles and disappointed

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Old Dec 17, 2010 | 12:52 PM
  #26  
therjparker's Avatar
therjparker
1st Gear
Joined: Oct 2010
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From: Long Branch, NJ
Originally Posted by nxtMINI
Wow MINIUSA is washing their hands from this... unbelievable.
But here's a question I'd like to ask... the 36,000 mile maintenance (to me) doesn't start when your MINI has 0 miles, it starts from when you pick up your MINI. So my question is: how many miles did you have on your MINI when you picked it up? if it had 10 miles on the Odometer, then your free maintenance should be covered till 36,010 miles. Just my $.02
But I might be wrong about this, if I am I apologize.
I'd be interested to see if the coverage IS 36,000 miles or if it's 36,000 from the time of delivery. I think it's a strict 36,000. I think this comes down to a dealer-level judgement call. To risk losing a client over 30-40 dollars profit on a service job is insane and any respectable GM wouldn't be happy to hear about a service manager allowing this to take place.
 
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Old Dec 17, 2010 | 01:19 PM
  #27  
mini coop's Avatar
mini coop
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From: World Championship 50 Fans
I had a "one time" Mini gratuitous repair for a thermostat when I was over the 50,000 mile bumper to bumper and have had my car flatbedded to the dealership 150 miles miles away when over the 50,000 miles tow limit too. This too was covered by Mini. I say that they have been fair. The key may be to ask in a nice way if they'd cover it. I always tell them my mileage when I make my appointment so there's no doubt what is covered at the time. Understanding that sometimes they are miles and hours away, they take the mileage when you call as the barometer.
 
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