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Electrical fes-auto.com running a scam?

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Old Aug 22, 2013 | 08:36 PM
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fes-auto.com ignoring customers...

I heard about the great things that an auto-up circuit from fes-auto.com can do. Sadly, I ordered one 15 days ago and received no shipment information. I emailed them back a week ago but got no response and I called them 2 days ago and left a message and got no response. I'm filing a fraud claim with the company using my bank but I wanted to ask if anyone knows what's up with the Vendor?

PS Anyone know of a place to actually get one of these units?
 

Last edited by CornerHugger; Aug 26, 2013 at 12:13 PM. Reason: updated title
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Old Aug 22, 2013 | 09:10 PM
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I ordered the Ian Cull auto up circuit for my old R53 through FES back in 2010 and didn't have any problems.
 
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Old Aug 22, 2013 | 09:23 PM
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It's not a scam, I know Matt is legitimate. But I too ordered an auto-sport circuit nearly three weeks ago. My credit card was charged immediately and I received an order confirmation email, but I never heard or received anything.

I've sent an email, filled out their form, and in fact today called and left a voicemail.
I can only hope he's on a long vacation.
 
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Old Aug 22, 2013 | 09:43 PM
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If this is who WMW gets their auto-sports from, then I know they are having trouble getting a hold of FES too. My auto-sport ordered through WMW is on back order until they can get a hold of him.
 
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Old Aug 22, 2013 | 10:55 PM
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I am in the same Boat, Order one, Charged My Card, Got Email Confirmation and now waiting . . .
 
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Old Aug 23, 2013 | 03:40 AM
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Ditto. That was a week and a half ago for me, still no part. Not a great feeling!

Bryan
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Old Aug 23, 2013 | 08:35 AM
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I ordered something mid May and still waiting.
He contacted me a few days ago, seeing how parts were on back order.
 
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Old Aug 23, 2013 | 07:33 PM
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This a very small operation. Maybe inventory is low. It is possible that Matt is away from home. I find it very hard to believe there is any type of scam afoot.
 
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Old Aug 23, 2013 | 07:35 PM
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Originally Posted by ashchuckton
This a very small operation. Maybe inventory is low. It is possible that Matt is away from home. I find it very hard to believe there is any type of scam afoot.
I also do not feel that it is a scam just that it is an EXTREMELY POOR way to handle business and taking orders.

i personally have not problem waiting a bit, but I think they should communicate with the customers.
 
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Old Aug 26, 2013 | 06:30 AM
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Originally Posted by ti22fjc
I ordered something mid May and still waiting.
He contacted me a few days ago, seeing how parts were on back order.
Oh wow. He really needs to get in touch with all of us that placed orders!
 
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Old Aug 26, 2013 | 12:08 PM
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You ordered in Mid May!? Oh my.

This guy needs to start letting his customers know what's up.
 
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Old Aug 26, 2013 | 12:13 PM
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I changed the title of the thread. It would be nice if users could post here about any information they receive from the business.
 
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Old Aug 29, 2013 | 05:08 PM
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Originally Posted by c0op3r
I also do not feel that it is a scam just that it is an EXTREMELY POOR way to handle business and taking orders.

i personally have not problem waiting a bit, but I think they should communicate with the customers.
I agree with you. These are poor business practices.
 
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Old Aug 29, 2013 | 06:48 PM
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Ian has him on facebook but he say's that's been inactive for a while too. I just emailed MC2 to see if they have any idea. I'm just worried it is some bad news.
 
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Old Aug 31, 2013 | 11:26 PM
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Any updates? I've called 4 times & can't get any response besides voice mail!
 
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Old Sep 1, 2013 | 12:02 AM
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He sent me a message last week that he had to program the Ian Cull modules. I'll shoot him a message on Tuesday to see how it's going.
 
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Old Sep 1, 2013 | 12:58 PM
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So there's proof that he's still around? Any excuse for his own auto-sport modules?
 
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Old Sep 3, 2013 | 04:18 PM
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I received a tracking number today!

Hopefully this was just a lapse in decent business communication and we will all receive our orders.
 
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Old Sep 3, 2013 | 04:19 PM
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I got an email stating that my order shipped, I still think he should of Email people to let them know what was going on, but I am glad to be getting my module.

I will say this I will not suggest him as a vendor EVER.
 
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Old Sep 3, 2013 | 06:16 PM
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I also received a tracking number. Looking forward to getting my chip! The rally lights project begins when the Ian chip gets here.

Bryan
 
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Old Sep 6, 2013 | 10:42 AM
  #21  
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So have you guys seen packages shipped now? I still have heard nothing.
 
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Old Sep 6, 2013 | 12:18 PM
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Just had the reply that was sent out. No numbers.
 
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Old Sep 6, 2013 | 03:14 PM
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Mine Showed up today, but the weather is Terrible so I can not install it right now.
 
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Old Sep 6, 2013 | 06:08 PM
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So.... Send a message and don't ever order from, let your friends order from this vendor again.
 
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Old Sep 6, 2013 | 06:14 PM
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I got mine today as well. Will be installing this weekend.

Sadly this is the only vendor for this product. And it did eventually come. If I had never received the unit I would tell people to never buy from them but it came so instead I will say to be mindful of this companies communication practices. If the business owner ever reads this, I hope he/she realizes that some simple communication would have prevented all this confusion and disappointment.
 
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