I have my mini on order and it is coming along well.

But I am not happy with my MA. What do you think?

I ordered one with a CVT and was never told there was a shortage until I stopped in one day to pick up an accessory. If I had not stopped it it would have been 20 weeks for delivery vs. 8 weeks.

When I send email questions it takes 5 days to get back, and normally I only get a reply when I send a second email asking the same question again.

I keep getting replies like I will check on that, but it take another 5 days to get a relpy.

I understand my MINI is still not here, but I would think my MA could reply in 2 day with answers instead of excuses or not even addressing my concerns.

I use email communication so that I don't tie up time when my MA might be making sales. That way my MA can know exactly what I want addressed right there on the screen. No forgetting or not writing it down. I know that MA's have a bunch of down time each day. Is replying to your customers emails too much to ask.

Or is this just too much to ask of my MA?

 

You're spending AT LEAST $20,000 on one of the largest purchases a person will make in his/her lifetime and you're not happy with the service, information and response time?

YES you should change (or at least talk to the Sales Manager about the options).

My 2 cents!

 

Don't worry about tying up your MA with phone calls. Your sale is part of the picture too. And, with the phone, you get immediate attention. You can always follow up with an e-mail.

 

If you're not happy, you have every right to switch. Whatever your expectations of a MA are, if they're not met, you should move on. If your MA truly is useless and enough buyers give the dealership a clear signal to that effect, he will benefit by being forced to find a gig he's actually good at or happy doing. I'm sure his life sucks too if he hates selling MINI's

 

I agree with everyone else - if you're not happy, talk to the sales manager and get a new MA - and tell them the reason(s) why.

This is not a trivial purchase, and you have every right to expect prompt service and responses to questions.

Remember - you have a choice. Even if there's only one MINI dealer in your area, you can still buy elsewhere (and have a nice road-trip home after delivery!).

 

ditto all the other posters.

 

Thanks for the help.

Here is what I did. I contacted my MA and explained I wasn't happy with how things were going.(same as I shared with you here) Lack of information and the time it took for a response was to slow. My MA replied and appologies for being slow and not responding, and promised to do better in the future. So may be things will be better. For now I will stick with my MA, but if it doesn't go well in the near future I will be switching MA.

 

I think that was the right thing. Next step might be to get the sales manager involved, if not switch then.

 

Call me ignorant but what does MA stand for? From the thread I figure either the order itself or the dealer.

 

MA = Motoring Advisor

Minispeak for Sales Rep.

 

screw him. his manager is the same as him, thats why they work together. get a new place. dont believe the bs when they say, "im sorry, I'll get you someone else" or "ill handle it for you" same crap will happen. it's the place.

 

I tried three different locations (prior to ordering), I based the purchase location based upon the responsiveness of the MA.