I took Sting in yesterday to replace the slave cylander for the clutch. When I picked him up today, on the work order it said, "Customer reports water pooling on the passenger foot well. Check AC drain and reroute. Drain Ac system and recharge."

I didn't have a problem with the AC system. I never said anything about the AC system.

Is this a service bulliten item? Are they "padding" the work orders to get more back from Mini, (since it was all warranty work)?

Has anyone ever come across this situation before?

 

MINI dealerships are now *required* by mandate from above to ONLY do work which is requested by the customer.
If a dealership tech discovers a problem which the customer did not complain about, they are not allowed to fix it.

So, nice/caring dealerships - such as yours apparently - will enhance your original work order requests so that something they discovered can be sorted out also.
If they just wrote "discovered/fixed water leak from a/c" they might not be re-imbursed for the warranty work cost from MINI USA.

Be nice to your dealership

 

If the dealer was merely doing you a favor, it could have told you so. It is possible that no work at all was done on your AC. Can you tell one way or the other by looking?

 

One way to check would to be to feel the carpets in the footwells...when this happened to my MCS they were soaked. Of course I never noticed it, but my dealer did.

Oh and Ian is right about why the wording on the work order is the way it is. They probably should have gone over the work order w/you when you picked up your car to avoid any confusion. You could call and ask about it if you are concerned.

All in all, it sounds like your dealership is doing right by you.

 

Oh, don't get me wrong, I apperciate the great service they provided, (I ended up being 3 hours late for my appointment and they weren't "sure" if they had any rentals left for me, but, they made sure I had a ride).

My SA wasn't available for me to talk to him, (everyone was in a meeting). I thought it was odd they would do that without mentioning it to me before hand or when they called and told me the car was ready, (less than 24 hours).

I do have a small rant about the people in the show room. When I walked in, no one said "Hi" or anything like that. When I went to the sells desk to ask where my SA was, the girl behind the counter just repilied, "He's around here... some where" and wet back to here game of Solitare on the computer. No offer to page him or ask someone else what was going on.:impatient

 

I have often wondered about that myself. If some of the people on the showroom floor put for the effort that they put into solitare, they'd sell twice as much. I was waiting for my service appointment, and got to talking with one guy who walked in, and he thought I worked for MINI because I knew more than the MA (info about the car, accessories, local clubs, roads to motor on)...