I placed a deposit for a car last week with Howie and initially he was very kind and courteous. He tried to do everything to please us and we could see that.
Unfortunately, one week later, which was today, i had to cancel my order with them because i simply found a better deal that was 35% better than what Monrovia would give me. I text messaged this to Howie and thanked him for his time and assistance.
Well guess what...after he learned about my cancellation, he had the nerve and audacity to call me and insult me over the phone. he used name calling and acted very childish and immature. I was in shock and disbelief the manner of unprofessional-ism that had happened over the phone. He raised his voice and yelled at me. In sales, you win some and you lose some..and you MOVE ON...Why act bitter and angry over it?
Dont go to this dealership for BMW or Minis...they are shady and u can smell it...too bad for me i learned the hard way...but Howie Lam's nasty character, which genuinely showed thru today made me happy i canceled with them. He only put up a front and isn't a good person inside.
Unfortunately, one week later, which was today, i had to cancel my order with them because i simply found a better deal that was 35% better than what Monrovia would give me. I text messaged this to Howie and thanked him for his time and assistance.
Well guess what...after he learned about my cancellation, he had the nerve and audacity to call me and insult me over the phone. he used name calling and acted very childish and immature. I was in shock and disbelief the manner of unprofessional-ism that had happened over the phone. He raised his voice and yelled at me. In sales, you win some and you lose some..and you MOVE ON...Why act bitter and angry over it?
Dont go to this dealership for BMW or Minis...they are shady and u can smell it...too bad for me i learned the hard way...but Howie Lam's nasty character, which genuinely showed thru today made me happy i canceled with them. He only put up a front and isn't a good person inside.